Mercedes-Benz of the Woodlands

Provided a pleasant and satisfying car buying experience I must say that I was very impressed by the knowledge, courtesy, and professionalism of everyone I worked with at MB of the Woodlands. I appreciated t I must say that I was very impressed by the knowledge, courtesy, and professionalism of everyone I worked with at MB of the Woodlands. I appreciated the prompt initial response from my inquiries and followup emails from Marcos, who went above and beyond to inform me of all the options available to me and to make sure all my questions were answered to my own satisfaction. His personalized emailed video clips were a nice touch to hold my interest without feeling pressured into finding the perfect vehicle for me. Before my email exchanges with Marcos, I was content to shop for a previously owned vehicle at non-MB dealerships. But I realized from his advice to always purchase a luxury brand like MB, preferably certified, from a Mercedes Benz dealer, that many of the cars that cannot meet the criteria to be certified, end up at non-Mercedes dealerships. Moreover, I greatly appreciated his explanation that CPO is a rigorous process which allows MB USA to extend the warranty one more year with unlimited miles. Once I arrived at the dealership, I felt welcomed and that my time was respected, since the process of test driving the vehicle, initiating my credit application, assessing my trade-in, completing the purchase agreement paperwork, evaluating available additional coverage and warranties, and completion of financing was all done in less than 3 hours, which was a welcome change from the all-day experiences I've had in the past elsewhere. I feel very fortunate that I did not make the mistake of purchasing anywhere else! Thanks so much! More

Worth The Trip! We live three hours away from this dealership, but glad we decided to make the trip. Found exactly what we wanted at a great price, too! We will defi We live three hours away from this dealership, but glad we decided to make the trip. Found exactly what we wanted at a great price, too! We will definitely buy from them again. 5 stars to our salesman Marco! Thanks again! More

MBOTW stands apart. Luis went beyond just selling you a new Mercedes Benz, He personally followed up on all issues after the sale. He is a exceptional sales person. Luis went beyond just selling you a new Mercedes Benz, He personally followed up on all issues after the sale. He is a exceptional sales person. More

Another great experience It was time for normal service, and I had a few concerns. All were addressed to my satisfaction. It's nice to know that MBOTW Service pays attention It was time for normal service, and I had a few concerns. All were addressed to my satisfaction. It's nice to know that MBOTW Service pays attention!! From reception, to write up, to the service work, to the return of my car, it was just as it should be. More

A Great Experience We drove 300 miles to do business with this dealership! Marcos Morales did an excellent job of educating us about not only the car but also the pre- We drove 300 miles to do business with this dealership! Marcos Morales did an excellent job of educating us about not only the car but also the pre-owned market. We really appreciated his professionalism and follow-up. The entire team made this a painless, pleasant experience. I highly recommend this dealership! More

Excellent sales people and a great variety of options At mercedes you can tell they see you as apart of their family before any purchase. They treat their costumers as if we were guest in their homes, off At mercedes you can tell they see you as apart of their family before any purchase. They treat their costumers as if we were guest in their homes, offering beverages and snacks in their cozy lounge area. I bought a mercedes certified preowned car from them ( 2014 audi A4) the car was in great shape with a very fair price as they compare it to those on carfax so you know you’re getting your money’s worth. They provided the full blown history of the car and gave a brilliant test drive. Sales Manager micheal with the brightest smile ever (literally) was great company through out the buying process i would highly recommend mercedes benz of the woodlands texas to anyone looking to buy a car new or used! More

outstanding customer service by Luis Osawa We expected the best and we got the best from Luis Osawa. He was very patient with my 15 years old daughter. He showed her all the options, explained We expected the best and we got the best from Luis Osawa. He was very patient with my 15 years old daughter. He showed her all the options, explained all the features. He was such a nice salesperson that now my daughter wants to come with me to visit Luis every time I wash the car. EXCELLENT!!!!! More

Tough Negotiator Buys a Benz The employees are so friendly and welcoming and are willing to help. Cynthia Sizelove really helped me out A TON with my payments and finding the righ The employees are so friendly and welcoming and are willing to help. Cynthia Sizelove really helped me out A TON with my payments and finding the right SUV, she didn't stop until she found a solution that would get me the car I wanted! Even though it took several times coming into the dealership and negotiating my price & payments. The solution was finally solved. I highly recommend that anyone wanting to by a Mercedes, go see Cynthia. Michael Lilley was helpful also. Although, one day the "deal" was on the table and the next day when we went to sign, it was not available again (had to do w/ the end of the month qualifiers). He called me though the following day and made it to where the original deal stood. More

Negotiations process went smoothly I live over an hour away from the dealership and didn't want to waste most of the day to drive all the way out to see 1 vehicle. Marcos went out of hi I live over an hour away from the dealership and didn't want to waste most of the day to drive all the way out to see 1 vehicle. Marcos went out of his way to provide information on the vehicle I was interested in by sending me the detailed specs and videos of the car that he recorded himself. We were able to negotiate a deal on the car via text which was both convenient and less stressful than having to do it at the dealership. The day I went out to see and buy the vehicle, Marcos was unfortunately not able to be there, but he made sure to set me up with a colleague that would take great care of me. Everyone I came into contact with at the dealership were very welcoming and helpful. In the last 2 months I have visited several dealerships around Houston and none of them came close to the customer service provided at Mercedes Benz of TW. Other dealerships could learn a lot from Marcos and his coworkers. More

Dr B buys a car I bought my car online and dealt with Erich Beasley. He quickly responded to my questions and sent me a video of the car which was very helpful. He ma I bought my car online and dealt with Erich Beasley. He quickly responded to my questions and sent me a video of the car which was very helpful. He made the closing easy and made sure the car was delivered in a timely manor. I would buy from them again. More