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Mike Murphy Ford Inc

Morton, IL

4.8
4,121 Reviews
On behalf of everyone at Mike Murphy Ford, I would like to thank you for visiting our web site. We are committed to serving our friends and customers via the Internet and look forward to hearing from you. We are a full service Ford dealership offering first class sales and service for our valued customers. We have been in business for 33 years at 565 West Jackson Street in the heart of Morton, Illinois. Our phone number is 309.228.9288. If you have any questions or need to reach me, you can call the dealership’s phone number or email me at mikemurphy@mikemurphyford.com. Thanks again for visiting MikeMurphyFord.com!
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565 W Jackson St

Morton, IL

61550

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Showing 4,121 reviews

April 01, 2020

Asked for car to be washed. If it was done I’d be surprised it was covered in bird xxxx n I didn’t take it that way. More

by ornreone
Recommend Dealer
No
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Apr 02, 2020 -

Mike Murphy Ford Inc responded

Hi, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Please don't hesitate to bring your vehicle in at anytime and we will make sure it gets washed for you. Mike Murphy Ford

April 01, 2020

My experience was very similar to a large family bar-b-que, This was a low pressure, laid back, friendly shop call. The service office is full of "car guys", so lulls in the conversation were not a problem and More

by llhig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Apr 02, 2020 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

April 01, 2020

I was with out my vehicle for around one week but the staff was friendly and were easy to get ahold of. I would recommend anyone to go to Mike Murphy More

by Nlaws
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

March 31, 2020

Had a very good experience once again at Mike Murphy Ford my sales person was outstanding and Levi in the finance office was also very knowledgeable and helpful and had a good experience with Jeff the sales More

by Jason
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Mike Murphy Ford Inc responded

Thank you, Jason! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nathan, Todd, Levi and Jeff met your expectations. Thank you again for choosing Mike Murphy Ford Inc. We look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

March 31, 2020

Thanks Anthony Davis for the experience shopping at Mike Murphy ford you and the sales team is great even the service department is are great. More

by Tdubbdageneral
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wertz
Mar 31, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Anthony and the rest of our sales and service teams. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We get it….Price Sells Cars! Mike Murphy Ford

March 28, 2020

Mike Murphy and Brett both went above and beyond to help me get into my new Escape. Everyone there is extremely amazing, I wouldn’t trust anyone else to help me! More

by HOCKEYDENNISON60
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Quisenberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Allison
Mar 29, 2020 -

Mike Murphy Ford Inc responded

Here at Mike Murphy Ford Inc, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Mike and Brett, and it was a pleasure having you at the dealership. We appreciate your review! We get it….Price Sells Cars! Mike Murphy Ford

March 28, 2020

They amazed me! I went in thinking I'd get a cheap used car to rebuild my credit. I did not expect to be driving off I. A brand new 2020 and be able to afford it. Everyone there was incredibly nice and upf More

by PRINCESSLEYAHOUT77
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! Congratulations on your new 2020 vehicle! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

March 26, 2020

Not that buying a vehicle is my favorite thing to do, but Mike Murphy had a nice selection of slightly used vehicles at great prices. Anthony Davis and the credit department made it a easy trans tion. More

by Hawkeye
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2020

Brett did an amazing job helping me out getting the car I needed! I got a raw deal from a different dealership on a truck a few years back and it was overwhelming. I will surely recommend people to Mike Murp More

by dylansisler112294
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2020

If it was possible to give no stars, I would. They completed a service and had a charge 3 times the amount it was supposed to be before bringing it to my attention first. After calling out the terribl More

by Laura
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Mar 27, 2020 -

Mike Murphy Ford Inc responded

Laura, let me start by saying thank you for taking the time review us. We welcome all reviews from our guests whether good or not so good. We use all reviews for training opportunities and see how we can learn from them. We did research your visit with us and found out where the confusion may have occurred. We had you down for the Works Oil Change service, which we did do. The cost of the The Works package is normally $32.45 plus the cost of the oil and filter. The Service Adviser did catch you billed the wrong price for the oil at $11/qt for 8 qts. It was corrected to $6/qt for 8 qts and for the inconvenience, he dropped the price of The Works package to $19.45. The reason for the oil being so high priced is your vehicle, Chevrolet Silverado, requires synthetic oil per the manufacture guidelines. We are sorry if you feel you were not treated fairly, we never want our customers to think thus; that is why the Advisor gave you a price break on the services. We are more than happy to discuss the charge with you and give a breakdown of all the fees. Thanks again for your review and we will use what happened to make sure errors are caught right away..

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