Norm Reeves Honda Superstore Cerritos - Service Center

Car salesman Neal was terrible to deal with. Outright lied about simple things and didn't make sure there was gas in the car after being sold to me. Finance guy was really helpful with informati Outright lied about simple things and didn't make sure there was gas in the car after being sold to me. Finance guy was really helpful with information about insurance options. Managers were able to solve my issues, but I shouldn't have had issues to begin with. More

main guy i worked with was great but the boys that check you in were unfocused and rude you in were unfocused and rude More

Javier Peña at Honda Norma Reeves Cerritos CA always provides quality and best customer service, especially when I am in a pinch for time, he is a great guy! provides quality and best customer service, especially when I am in a pinch for time, he is a great guy! More

Darrel Pork had been my Honda guy for the 4th time straight… he’s always super accommodating and always have answers for every question. This time he has given me tips on how to maximize mileage on my straight… he’s always super accommodating and always have answers for every question. This time he has given me tips on how to maximize mileage on my new CRV hybrid which helped a lot. Thank you Darrel! Financing was also quick and easy… More

Hospitality was not very inviting. The agent that was assisting me seemed like she didn’t want to be there. I’ve had good experiences in the past with other agents. The agent that was assisting me seemed like she didn’t want to be there. I’ve had good experiences in the past with other agents. More

Great experience every time I come! Always pleased. Jonathan R. is awesome, great customer service! Always pleased. Jonathan R. is awesome, great customer service! More

Julie is the best, professional and very meticulous . The best part is she is consistent The best part is she is consistent More

The service dept. is quite efficient & the service dept. employees are polite and listen to concerns is quite efficient & the service dept. employees are polite and listen to concerns More

I would treat it with professor living and courtesy and like a family member it's great to be a part of the Honda family like a family member it's great to be a part of the Honda family More

Horrible experience once again with Donald. To start I received an email with a coupon for oil change and a link to schedule an appointment and when I try to schedule on line it’s impossible. I To start I received an email with a coupon for oil change and a link to schedule an appointment and when I try to schedule on line it’s impossible. I figured the system was down so I decided to chat and ask for an appointment. I received a call the next day which I missed but they left a name and number to return the call. I called and got a voicemail in which I left a message asking for the desired day and time I wanted an appointment for oil change. Never got a call back. So I called the next day and of course it was an automated service that was so frustrating to deal with because it would get the wrong information I was was telling it. Finally get to the oil change and Donald refuses to use the coupon. We insisted and he said no I already made the invoice. We asked if he can redo it and he said no. What good are the coupons if we can’t use them. He was also rude to the guy after me but after arguing he took his coupon. I don’t know if it was because he was a male but he said no to us. This situation was even made worse when the following Friday I took my other car to get survive next door and they were great!!! The person was very nice polite pleasant and helpful. And I have to deal with this time and time again with Penske. I’ve been going there for over 10 years and never had a problem but the last few times Donald helps me it’s a very unpleasant experience. More