Northside Lexus

Bobby was a great salesman, kept us updated during order process and was a pleasure to work with. process and was a pleasure to work with. More

Personalized service, patient with every question , pointed out specific features, accomadating to me since I had byoass pointed out specific features, accomadating to me since I had byoass More

I thought Lisa did a great job! I would use her again at any time. I would use her again at any time. More

I had a wonderful experience with Victoria . She was really great. Nice dealership to visit! She was really great. Nice dealership to visit! More

Anh ! The sale person really helpful she telling us about the car she explains how the technology work ,app . The sale person really helpful she telling us about the car she explains how the technology work ,app . More

Mike is professional efficient and informative He takes time to explain He helped me with my first and second car purchase and both times I had excellent experience. time to explain He helped me with my first and second car purchase and both times I had excellent experience. More

Very nice person and professional. Helping us with the new car. We felt comfortable talking with him about our purchase. Helping us with the new car. We felt comfortable talking with him about our purchase. More

Nang was the greatest sales professional. Answered all our questions and explained all the options and how to work all the bells and whistles. Caleb in finance was also great. Explained every Answered all our questions and explained all the options and how to work all the bells and whistles. Caleb in finance was also great. Explained every line item so there were no surprises. It was a excellent experience. More

Donny was excellent and made the out of state (videos only) buying process super easy! only) buying process super easy! More

I purchased a Lexus NX 350-H in May 2022" from Northside Lexus. Upon purchase the salesman stated that Northside will pickup any Lexus that was purchased from Northside within 150 miles when service was due Lexus. Upon purchase the salesman stated that Northside will pickup any Lexus that was purchased from Northside within 150 miles when service was due. I live about 101 miles from this dealership and I was astonished that they would do this. I clearly had to ask the salesman if this was true. He assured me it was. Not only was I happy with purchase, knowing the prices were inflated at that time, but I was ecstatic that Northside would come pickup my Lexus within 150 miles radius when service was due. Well, unfortunately I came to find out that was not true. I called Northside to schedule my service, being my Lexus is reaching 10k miles. I called 281-569-3300 and the operator stated someone from service would call me back to schedule. That was September 7th. Nobody called me back, so I called September 8th and the operator transferred me to service. I can not remember the lady name, but I was connected to her. I told her that no one called me back Thursday, and she promptly told me that she did call me back to let me know that Northside Lexus will not travel to me and that I would have to bring the Lexus to the dealer for service. I asked why did she not leave a voicemail, which she did not reply. She then began to tell me again that they will not pickup my Lexus for service. I told her that when I purchased this Lexus that I was told that Northside Lexus will travel within 150 miles to pickup for service. The service lady told me that was incorrect. Then I asked her why would the salesman's tell me that? Not only once but he reiterated to me that they would, because I was astonished. She then asked me the name of the salesman's that sold me the Lexus. I told her I could not remember the name off the top of my mind being it was over a year ago. I did take my Lexus to get serviced at 5k miles May 2023’ and the service gentleman did reiterate that they would pickup within 150 miles. I actually thought that my Lexus was up for a oil change at 5k miles, but the serviceman stated that it was not due till 10k miles. So I made it a point to ask again about the 150 mile radius. Y'all need to train your employees to not lie to sweeten the deal. I was literally told by the salesman that y'all would pickup the Lexus when service comes up within 150 miles. I knew it was too good to be true, but when one spends this kind of money on these vehicles, please do not lie. Also, this review is based off the phone call that I made to Northside Lexus. I will have to take my Lexus for service whenever I am able to take off from work, being I live 100 miles from Northside Lexus. More