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Northside Lexus

Spring , TX

4.9
6,970 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,970 reviews

October 17, 2023

Northside Lexus:We completed our transaction very efficiently, including the execution of the follow-up process is very efficient and accurate, very good impression, looking forward to the next time More

by mark.liang
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Northside Lexus responded

We're glad to know that you found our process at Northside Lexus efficient and accurate. We appreciate your positive feedback and look forward to assisting you with your next car purchase!

October 17, 2023

Good experience purchasing our Lexus from salesperson to finance person. Definitely would recommend Lexus and Northside Lexus. Rated as 5 stars only because there wasn't a higher rating. We went from Lex More

by gmontes5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cullingford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Northside Lexus responded

We're delighted to know that you had a great experience with us at Northside Lexus! It's wonderful to see your loyalty and we appreciate the recommendation. Enjoy driving your new Lexus!

October 16, 2023

Joshua has been reliable and friendly. When we have had any issues he has come through for us. Thank you! More

by JLM_3M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Scogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Northside Lexus responded

We're glad to know that Joshua has been a reliable and friendly point of contact for you at Northside Lexus. Thanks for your kind words - see you next time!

October 16, 2023

Doug was very knowledgeable and responsive. We enjoyed working with him and our very excited about our new purchase! More

by burchkt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Northside Lexus responded

We're glad to know you had a positive experience with Doug at Northside Lexus and that you're excited about your new purchase! We appreciate the feedback. Safe travels in your new vehicle!

October 16, 2023

The process was very easy, fast and friendly and a good communication, Im happy to choose that location to buy my new car More

by Ghonowa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Northside Lexus responded

We're glad to know you had a positive experience at Northside Lexus and found the process easy, fast, and friendly. Enjoy your new car!

October 15, 2023

Every single person I have dealt at Northside Lexus has been very pleasant and knowledgeable. More

by baronpn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Northside Lexus responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Northside Lexus team. Safe travels, and we hope to see you back!

October 15, 2023

Dealership is sleazy like any other. Sales guy just made the sale and doesn’t respond to any questions since then. Lied about ordering a missing part. Had to keep texting him until he wa More

by Cyndila11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph Finley
Oct 25, 2023 -

Northside Lexus responded

Cyndila, I'm sorry to hear about your experience. It's important that our customers feel valued and heard at all times, not just during the sale process. We'd like to look into this further for you regarding the missing part and second key fob issue — please reach out directly so we can assist in resolving these matters promptly. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

Oct 27, 2023 -

Cyndila11 responded

Hi Nick, what information do you need to check on the second key fob?

Oct 30, 2023 -

Northside Lexus responded

Hi Cyndila. Please reach out to me at 281-569-3324 at your earliest convenience so we can discuss this directly. Thank you.

October 15, 2023

Salesman was great. Very easy to deal with. Only thing was he stated car had a new battery. 10 days after purchasing I had to replace it. It was Lexus battery and it was More

by esposhades
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Ortega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Northside Lexus responded

We appreciate your feedback and we're glad to know that our sales team was easy to work with. We apologize for the inconvenience regarding the battery issue and cargo cover, it's certainly not reflective of our usual standards, and we would appreciate the chance to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please contact me directly. Thank you, Tim Karmout - General Sales Manager - 281-569-3308

October 15, 2023

The car buying experience was painless as it could be. When I called back everyone was like who is this. Oh well life in the big city. More

by texpec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Northside Lexus responded

We're glad to know your car-buying experience at Northside Lexus was as smooth as possible. We apologize if there were any mix-ups on the phone, but we appreciate you choosing us for your automotive needs! Have a lovely day.

October 15, 2023

Ashley was excellent from our first contact with her She is exceptionally personable and customer oriented. She found a 2024 RX350H for us which was about to be built. She kept us informed of the progress d More

by Eebattles
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry I cannot remember the name of the Tech w
Oct 16, 2023 -

Northside Lexus responded

We're so glad to know that Ashley and the rest of our team at Northside Lexus made your experience enjoyable! It's wonderful to see how well you were kept informed throughout the process. We appreciate this fantastic review, thank you for choosing us!

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