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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
7,602 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 7,602 reviews

January 18, 2024

First salesman would not call with updates, I would have to call to get updates. Second salesmen would not work with me on Morgan Stanley - Lexus $750 certificate, so was out $750. More

by BFARRAR1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Doug Tosh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Busboom
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

I'm sorry to read about your experience with our sales team. We aim for clear communication and customer satisfaction, so it's disappointing to see we've missed the mark in this case. I'd like an opportunity to discuss this further and find a way forward that leaves you feeling better about your interactions with us. Please feel free to reach out at your earliest convenience - Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

January 18, 2024

Great experience with Donnie and Northside. Donnie took his time with my daughter and myself. Made us feel t ease with the care purchasing experience. It was December 23rd but we did not feel More

by scwjlw0495
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

We're so glad to know that Donnie and the Northside Lexus team made your car purchasing experience a pleasant one, especially during such a busy time of year. We always aim to make our customers feel at ease! Thanks for sharing this review with us.

January 18, 2024

It’s always a great experience! Nathan was very knowledgeable and awesome in helping me choose the right vehicle. More

by six21975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

We're so glad to know you had a great experience with Nathan at Northside Lexus! His knowledge is definitely an asset. Enjoy your new vehicle and thank you for the review!

January 18, 2024

John was great and kept me informed throughout my whole process! He was amazing and I would refer others. More

by cerwin2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

We're glad to know that John provided you with great service during your visit at Northside Lexus. Your recommendation means a lot to us, thank you!

January 18, 2024

The staff are attentive, knowledgeable, trustworthy, and professional. I have used the Service Department for the past four years and have experienced very good service every time they worked on my car. It More

by K. Cherie Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cullingford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

Cherie, we're delighted to know you've had such positive experiences with our Service Department at Northside Lexus over the years. Thank you for trusting us with your new car purchase!

January 18, 2024

Beautiful dealership with friendly and helpful staff. Definitely recommend them for all your vehicle needs. More

by donkruppa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Pollino Burciu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria DeHoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Williams
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Jan 18, 2024 -

Northside Lexus responded

Don, we're so glad to know you had a great experience at Northside Lexus and found our team friendly and helpful. Thanks for recommending us!

January 18, 2024

Hector Villanueva is a very good sales professional. He was very patient and respectful prior to and post my purchasing a vehicle from Northside Lexus. He helped me land a good choice of vehicle for my More

by TOYAKHIRE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

We're glad to know that Hector was able to assist you in finding the perfect vehicle for your daughter at Northside Lexus. His patience and respect are qualities we value, so it's great hearing this reflected in your experience. Thank you!

January 18, 2024

We love dealing with Northside Lexus and have bought all of our vehicles from there, everyone id do nice a polite it makes buying a car easy! More

by STANLEY.LANDRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

We're delighted to know you've had such positive experiences with us at Northside Lexus. Your continued support means a lot, and we look forward to assisting you in the future, Stanley!

January 17, 2024

Service good 👍, everything good. Dealer is nice. I will be back for next time. Thank you! More

by octieu_888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anh Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

This is what we love to hear! We look forward to your next visit to Northside Lexus!

January 17, 2024

Very pleased with the buying process . No haggling and no hassle with finance on upgraded warranty etc. etc. Will definitely buy from Donnie again ! More

by davidlaxson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Northside Lexus responded

David, we're delighted to know you had a smooth buying experience with Donnie at Northside Lexus. We look forward to assisting you again in the future!

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