Phil Long Ford of Denver

Don did a great job in getting my truck fixed quick. good communication and Sherry in the rental department was vary accommodating in helping me. communication and Sherry in the rental department was vary accommodating in helping me. More

We worked with Walter to sell our car. There was no pressure to buy and we were given the fair KBB value. Walter was very personable and made the whole experience pleasant and quick. Thanks Walter! pressure to buy and we were given the fair KBB value. Walter was very personable and made the whole experience pleasant and quick. Thanks Walter! More

I have dealt with Phil Long Ford for over 20 years and purchased 2 new vehicles there. I have always received great customer service! From sales to service, all great. I especially like the Quick Lane! purchased 2 new vehicles there. I have always received great customer service! From sales to service, all great. I especially like the Quick Lane! More

We received outstanding customer service from Stephen and we got the F150 we wanted with no hassle. Chip in Finance was very efficient and friendly. we got the F150 we wanted with no hassle. Chip in Finance was very efficient and friendly. More

Dead truck battery, and we needed to use our truck. They replaced the battery in about 15 minutes, Quick Service Lane, on a Friday afternoon. replaced the battery in about 15 minutes, Quick Service Lane, on a Friday afternoon. More

I bought 2 cars from them in March 2019. A 2016 Explorer Sport and a 2016 Fusion. Both Certified Pre-Owned vehicles. I have had to get each car serviced multiple times since then for little weird mostly m Sport and a 2016 Fusion. Both Certified Pre-Owned vehicles. I have had to get each car serviced multiple times since then for little weird mostly minor issues. Check engine light, alignment, Ford Sync issues, etc... The most recent time I had a check engine light on my 2016 Fusion. Code P1450. The most common reason for this code is a defective Purge Valve. I tested the purge valve before bringing in for service and it was not defective so I brought into the dealer. After a full day they called and told me it was a defective purge valve, it wasn't covered under my extended warranty, and it would cost $435 to replace. They just googled the problem and assumed it was the purge valve. They didn't even bother to do diagnostics. I told them no thanks and asked for a video of the inspection, which before the repair, they said I would receive from my certified technician. They said the video inspections are "being worked on but not available yet". So then I asked if I owe anything and they tried to charge me a $175 diagnostic fee. I complained so they waived the fee. So they would have been perfectly happy to charge me $175 if I didn't complain?!? I feel bad for those customers who willingly accept a $175 diagnostic fee. Especially when they are just googling the problem and not actually diagnosing. I have never felt so taken advantage of in my life. Also, just for fun go ahead and try to call their service department. You might get a hold of someone every other time you call...but only after getting transferred multiple times. It's amazing how hard it is and how much work it is to call the service department. I eventually just started requesting them to contact me from the website. I'll definitely try my luck with a more honest dealer next time around. More

Had a great experience at Phil Long. Ash was out sales rep. He was friendly and knowledgeable. He answered my questions and made the process fun and quick. rep. He was friendly and knowledgeable. He answered my questions and made the process fun and quick. More

Thanks for the service, you always have been great , I bought my Ranger there 13 years ago and have not gone to any where else , I appreciate the work and customer service Ron bought my Ranger there 13 years ago and have not gone to any where else , I appreciate the work and customer service Ron More

Very pleasant and quick service!! Walter Banks is an amazing and kind person!! World class service!! Treated me like a human and not a number!! Thank you!! amazing and kind person!! World class service!! Treated me like a human and not a number!! Thank you!! More

Worked with me on finding the proper truck to build. Needed to pay more attention to what the options required. 1 discrepancy in communication of options. build. Needed to pay more attention to what the options required. 1 discrepancy in communication of options. More