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Phil Long Ford of Denver - Service Center

Denver, CO

3.8
490 Reviews

490 Reviews of Phil Long Ford of Denver - Service Center

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November 07, 2021

have had good and bad at this dealer but it is the closest to me. Had to take 2018 in 4 times before they would replace the trailer wiring. Keep blowing fuses every time I launched a boat and YES i More

by nothumn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chai Rodrakkwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Stancil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Heck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert McMann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Tripp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Griff Ellingsburg
Nov 08, 2021 -

Phil Long Ford of Denver responded

We are sorry to hear that you were not happy with your last visit. If you would like to discuss this with a member of our management team please reach out to us @ 303-933-5530.

Nov 08, 2021 -

nothumn1 responded

Truck is back there right now. Cost me $261 to tow it. Lets see if we earn stars on this visit to get it handled. and hopefully the steering wheel is clean this time and the gear shifter. Not sure what hat stuff was one it last pick up.

November 05, 2021

Excellent service and kept me well informed along the way. Met all promised time requirements. More

by Dshuss44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Phil Long Ford of Denver responded

Thank you for leaving this positive feedback about your visit with our service department. We look forward to the next opportunity to serve you.

November 04, 2021

Dwayne the service tech first told me that it would be an hour to program my replacement key, but they had me out the door on 35 minutes. Great job. Thank you More

by Rudy S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Phil Long Ford of Denver responded

Hello Rudy, We are happy to hear we exceeded your expectations on this visit. Thank you for your great review. Have a Wonderful Day!

November 03, 2021

Steve Gordon is a huge asset for the service department. He cares about the customers and listens to the concerns. He got my car diagnosed and fixed within a week. I highly recommend him and he has my bus More

by Debi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Gordon, Don
Nov 04, 2021 -

Phil Long Ford of Denver responded

Hi Debi, Thank you for the recommendation and your kind words. We are always happy to assist should you need anything more. Thank you again. Have a Wonderful Day!

November 02, 2021

Dwayne and team are always so helpful and kind- I only trust them with my Explorer. Service is top notch and quality of work is excellent. Highly recommend this team for any of your vehicle's needs. More

by Jacki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry
Nov 04, 2021 -

Phil Long Ford of Denver responded

Jacki, Customers like yourself are such an asset to our dealership. Thank you for this Great review and your continued support.

October 26, 2021

Gage is by far the best service arranger I have ever had the pleasure of dealing with! More

by sbhandyman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Phil Long Ford of Denver responded

Thank you for your kind words. We agree, Gage is a great team member, we are lucky to have him. Thank you again for you uplifting review. Should you need anything more please reach out.

October 21, 2021

The Service Manager did an amazing job of keeping me up to date on the progress on my truck. Informing me that they were able to get my truck's issue identified a day earlier than promised, told me what t More

by Les
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Griff Ellingsburg
Oct 21, 2021 -

Phil Long Ford of Denver responded

Hi Les! Thank you for taking the time to let us know how we did! We are happy to hear that you received the exceptional customer service that we strive to provide! Let us know if we can be of further assistance. Take care!

October 19, 2021

Always friendly, always professional, always just really good. When I get a new car this is the dealer I will return to! More

by primascreations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Gerbich, Rick Fair, Eugene Katze, DJ Carroll, Griff Ellingsburg
Oct 19, 2021 -

Phil Long Ford of Denver responded

Customers like yourself are the motivation that drives us to keep going. Thank you for taking time to leave this wonderful feedback.

October 13, 2021

Got there right as they opened at 6:30 am Monday morning and took them three hours to do my oil change, tire, rotation, air filter, and wiper blades. More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene
Oct 13, 2021 -

Phil Long Ford of Denver responded

Hi Alex. We are sorry to hear that you did not have a good experience with our service department. Please reach out to our Consumer Experience Manager at 303-933-5530, if you would like to discuss further.

October 12, 2021

I always come here to have my car serviced, even though I live far away. More

by arbaragene_martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Carroll
Oct 13, 2021 -

Phil Long Ford of Denver responded

Hi Martin. Thank you for making the trip and trusting us with your service needs! We are always here to assist you. Have a wonderful day!

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