Rick Case Volkswagen

Farooq was extremly helpul and very profesional. He made the buying process simple and very efficient. Ask for him whenever you go buy a car. the buying process simple and very efficient. Ask for him whenever you go buy a car. More

Appoinment for 2018 Tiguan: software recall. Shop was very busy but Carlos took the time to explain what was going on and updated me when problems were found. Service completed quickly and professionall very busy but Carlos took the time to explain what was going on and updated me when problems were found. Service completed quickly and professionally. Thank you Carlos! More

Our sales agent Alessandra Stanzione was very professional and also beautiful. Answer all our questions. Showed us all the features in the car and was very pleasant professional and also beautiful. Answer all our questions. Showed us all the features in the car and was very pleasant More

Very good service from Mr Archila........… Very good service from Mr Archila........ Very good service from Mr Archila........…… Very good service from Mr Archila........… Very good service from Mr Arch service from Mr Archila........ Very good service from Mr Archila........…… Very good service from Mr Archila........… Very good service from Mr Archila... More

I truly enjoyed purchasing my first VW at Rick Case of Weston. The salesman Dane Francis was patient, informative and super knowledgeable on the vehicle and leasing information. He made the purchase very Weston. The salesman Dane Francis was patient, informative and super knowledgeable on the vehicle and leasing information. He made the purchase very easy and hassle free. Thank you Dane! More

Great customer service and we got the deal we wanted. They made the process very enjoyable. Definitely the place to go for your new car. They made the process very enjoyable. Definitely the place to go for your new car. More

My CPO vehicle I purchased six months ago and 8k miles ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and took the car in to Rick Case service for diagnosis under warranty on Saturday early morning. The greeter curbside was immediately annoyed by me being there. I was made to feel like a second class citizen with my old used car disturbing their flow. After a few hours I was called with the diagnosis and informed that the service will not be completed until Monday. I asked for a service loaner as I had to move to and from work on Sunday and Monday. I was refused unapologetically because they did not have any available. I asked for options, such as other brands or for reimbursement of reasonable Uber expenses. I was denied without an apology. I asked to speak with the service manager to discuss possible options. I waited for a call back from 4:00pm until 9pm. In between, I called every hour or so to ensure we get some resolution before the dealership closed for the day. No call back, no acknowledgement of me waiting. Monday I was told the parts have been ordered and my car would be ready on Tuesday. I am unpleasantly surprised that a certified VW service within a VW dealership does not have available a $20 serpentine belt, a fuel hose and a couple of clips. When I asked this question, my service advisor stated that my car is old. It’s a certified Pre-owned with an engine that has been produced until very recently in many VW group vehicles. Again, I was made to feel like a second class citizen with my pre-owned car that VW sold me! I was provided a loaner for overnight Monday, and then demanded that I return it “no longer than 4:30pm the following day”. I returned it as soon as I finished my workday (past 4:30). The frustration is not worth it, I’ll definitely go to a different dealer and service in the future. More