Sarant Cadillac

I went to Sarant for an oil change. This was my first experience with Joe Mistretta. He was friendly and knowledgeable. He had me in and out quickly and answered all my questions. experience with Joe Mistretta. He was friendly and knowledgeable. He had me in and out quickly and answered all my questions. More

I purchased a demo model XT5. The sale itself went smoothly with Tommy, my second car that I purchased from him/Sarant. When I picked up my car it had a scratch on it that wasn't there when we signed smoothly with Tommy, my second car that I purchased from him/Sarant. When I picked up my car it had a scratch on it that wasn't there when we signed to purchase. This was not really a big deal, just had to come back again to take delivery. I purchased in April, when it wasn't yet very hot, so didn't realize that my AC didn't work. The fan worked great, just wasn't cold. A few weeks after purchase, I brought the car in to have it repaired. My compressor was dented and I needed a new one. I honestly don't see how I could have dented it. In either case, there was no way to prove whether it was dented before I purchased it or after I took possession. (There was approx 2800 miles on car when I picked it up). A knowledgeable car person said it looked like the car may have fallen off a truck, since there was NO damage to the bumper or grill, just under the car. Joe - the service manager said because he found a flower - yes a flower, and a piece of newspaper and a small piece of cardboard the size of my hand, that it was proof that I damaged the compressor. Even if I ran over the whole bush that the flower grew on, there is no way that it should have damaged the compressor to the point that it would dent and no longer work. Or is he stating that the quality control of Cadillac is that poor? The dealership agreed to deduct $500 off the cost of approx $1,600 to replace the compressor. This was not acceptable. It was their final offer, even though RIDICULOUS that the proof of my causing the damage was a flower and tiny pieces of newspaper and cardboard found in my grill. I had the compressor replaced elsewhere. More

Tommy was excellent and very patient with me. I can't thank him enough. His tutoring on how to use everything in my new Caddy was informative and easy to understand. A big thank you to Antonio for help thank him enough. His tutoring on how to use everything in my new Caddy was informative and easy to understand. A big thank you to Antonio for helping me purchase a great new car. . More

i have been with sarant many years. your service reps are great but alas your techs have not been able to solve a drivers side seat issue for many visits throughout this current lease on my xt 5. there have great but alas your techs have not been able to solve a drivers side seat issue for many visits throughout this current lease on my xt 5. there have been at least 3 service write ups in our record. still broken.... barbara hellemeyer More

Joe took care of me right away, answered a couple questions I had, and had my vehicle ready in a jiffy. Very professional and congenial, a pleasure to deal with! I will continue using Sarant in the questions I had, and had my vehicle ready in a jiffy. Very professional and congenial, a pleasure to deal with! I will continue using Sarant in the future, being a customer for more than 10 years. More

ALWAYS EXCELLENT SERVICE, JOE MISTRETTA IS THE BEST I'VE EVER WORKED WITH AND THE WAITING AREA IS COMFORTABLE. JOHN NASSOUR ALWAYS EXCEPTIONAL AND MAKES ME FEEL WELCOME. EVER WORKED WITH AND THE WAITING AREA IS COMFORTABLE. JOHN NASSOUR ALWAYS EXCEPTIONAL AND MAKES ME FEEL WELCOME. More

Great service. Friendly helpful staff. The service center is very easy to use. I didn’t really even need to get out of my car to have my mats installed. Thanks Sarant Cadillac is very easy to use. I didn’t really even need to get out of my car to have my mats installed. Thanks Sarant Cadillac More

Pleasure to deal with!! Very helpful in all areas. Always timely and love my serviceman, or what ever the title is Joe Mistretta:) Never lets me down, timely and love my serviceman, or what ever the title is Joe Mistretta:) Never lets me down, More

Everyone that I worked with was pleasant and wonderful to work. Tom, Antonio and Mike were pleasant and informative throughout the process, Will definitely recommend and return. work. Tom, Antonio and Mike were pleasant and informative throughout the process, Will definitely recommend and return. More

Very pleasant experience with Robert buying our 2021 XT6. Helped us find exactly what we were looking for along with a very nice price. At pick up he explained everything thoroughly, helped us set up OnSta Helped us find exactly what we were looking for along with a very nice price. At pick up he explained everything thoroughly, helped us set up OnStar super fast, and made sure the car was perfect. Our meeting with Vic (Finance) went smoothly and fast. Very happy with the experience we had and can only hope that the service department will be just as wonderful. More