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Serramonte Ford
Colma, CA
328 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 328 reviews
October 29, 2020
If I could give zero starts, I would. I brought my car (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the clutch and charged me almost $3000. The problem was not solved. At the end of July, I brought it in again and they said there was a problem with the calipers and they needed to be changed. After I complained, they did not charge me for that, but charged to change the pads on the breaks. So, at this point I have spent almost $3600 and the problem hasn’t been solved. I brought the car back. They did not test the car when I said they had to in order to see the problem (in the morning, on a hill). So the car was on the shop for 2 or 3 weeks and nothing was done because they didn’t see the problem I was having. Since they didn’t know what the problem was, they had been waiting to hear from Ford. I needed the car, so I had to take it back. Today, driving on a hill in the morning, the car almost didn’t make it! I called them again and they say that they haven’t heard from Ford yet, so there is nothing they can do. It has been 4 months already and I can’t use the car properly! I don’t want to bring the car to another place and pay more to fix the car since I already paid for something that hasn’t solved the problem, so Ford needs to fix it somehow because I might have paid for something that didn’t even needed fixing! I am not sure what to do at this point. I don’t want to wait forever and keep being brushed off. Do you know your cars or not?? Where are the specialists? They have been waiting to hear from for Ford for more than 1 month now! More
by desymf
October 12, 2020
Excellent overall service / Test Drive / Sales / Finance Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and fri Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and friends. More
by nccc
September 19, 2020
I found a new car online in the Serramonte Ford Inventory so I inquired about the price . Anthony called me straight away and we discussed my interests. From there he was able to identify several other veh so I inquired about the price . Anthony called me straight away and we discussed my interests. From there he was able to identify several other vehicles to provide a few more options . I selected one and agreed to come see it today (next day). My wife and I arrived this morning , we went for a test drive, sealed the deal and bought a new car. What a great buying experience. More
by Bill
September 05, 2020
Friendly efficient helpful and really met my needs. Staff is considerate and is ready to help. I am very satisfied with the service today . Thank you! is considerate and is ready to help. I am very satisfied with the service today . Thank you! More
by lihongtan
Employees Worked With
August 31, 2020
I purchased a used Ford sometime ago and it seems like everything works fine so far. The sales people at Serramonte Ford are friendly and they answered all my questions. everything works fine so far. The sales people at Serramonte Ford are friendly and they answered all my questions. More
by Anonymous buyer
Employees Worked With
Matt Shone, Trevell Valentine
August 24, 2020
Both Eric and Cooper were outstanding in explaining in details and dotting every “I” and clearly explaining step by step process. I also especially appreciated buying another WHITE car so I would not hav details and dotting every “I” and clearly explaining step by step process. I also especially appreciated buying another WHITE car so I would not have to relearn the color❤️ I thank everybody involved for their expertise and concern Maryellen Downey More
by medsf1
July 28, 2020
Straightforward, honest , Awesome service! Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this place. The Service Advisor asked what I need service with and if I have any questions, he listened and explained in detail what I had asked; he also provided me the cost before leading me to the waiting area. Also, the guy who was outside when you drop off your vehicle was very polite, asked if I needed a ride to my work and the female employee who checked me in was very prompt =) When I claimed my vehicle, my Service Advisor had my car washed!! THANK YOU More
by Maria
Employees Worked With
July 17, 2020
David was great. He spent a lot of time helping me & answering my questions. He never made me feel like I was wasting his time & encouraged me to test drive whatever I was interested in. Give him a rai answering my questions. He never made me feel like I was wasting his time & encouraged me to test drive whatever I was interested in. Give him a raise! More
by swech28
June 15, 2020
Very excellent service. Sales agent had helped us since we got to the dealership. They really helped us of what car should we picked. We are very happy of the truck that we brought home. I will highly reco we got to the dealership. They really helped us of what car should we picked. We are very happy of the truck that we brought home. I will highly recommend this dealership. More
by Hazlf_82
April 06, 2020
Stellar car buying experience! My sales specialist, Tin Le, went above and beyond expectations in providing a first class experience selling me an excellent used car that is absolut My sales specialist, Tin Le, went above and beyond expectations in providing a first class experience selling me an excellent used car that is absolutely essential for me to stay healthy during this COVID-19 outbreak. I highly recommend anyone interested in buying a car to go see Tim at Serramonte Ford where their "no haggle" policy made the deal a fair and straight forward experience. More
by sam
