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Shields Auto Center

Rantoul, IL

4.7
777 Reviews
Shields Chrysler Dodge Jeep RAM is an established Rantoul, IL dealership that maintains a well stocked supply of Chrysler, Dodge, Ram and Jeep vehicles in our new and pre-owned inventories. Our sales representatives have the experience to find the perfect vehicle match for you, and our finance staff will provide competitive payment options. The entire buying experience is straightforward and no hassle here; come and visit us today at 850 Broadmeadow Road.
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850 Broadmeadow Rd

Rantoul, IL

61866

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Showing 777 reviews

January 17, 2021

First time experience with Shields and it was a good one. A bit further to drive but I'd do it the same way all over again. The experience was relaxing, Andy and the rest of the team were very accommodating. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Henson
Jan 18, 2021 -

Shields Auto Center responded

Thank you, Gary! We are glad that we are worth a little extra drive. We truly appreciate you giving us the opportunity to earn your business! Congratulations on your new vehicle and we look forward to your next visit!

January 17, 2021

Scott at the service desk was super friendly and helpful. I did a oil change and the service was fast and friendly! I had a few questions on my warranty and Scott answered all my questions and concerns! Will More

by javalover73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review! We are glad that we met your expectations. We look forward to welcoming you back for all of your automotive needs!

January 15, 2021

Mark was great helping me, I test drove 3 cars and he was very helpful. He offered me water and kept asking me if I was comfortable. More

by BURTSRALPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hall
Jan 18, 2021 -

Shields Auto Center responded

We appreciate your feedback! Our staff works hard to go the extra-mile for our valued guests! We are glad that Mark met your expectations. Thank you for choosing Shields Auto Center!

January 11, 2021

Shields is a quality Business and the people are great to work with Process of sale could help by shortening the time it takes for sale completion More

by gjbolser42
Customer Service
Recommend Dealer
No
Employees Worked With
Marci Ihnen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Henson
Jan 22, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review. Your business means a lot to us and we appreciate your honesty and suggestion! We agree, the process of the sale can be lengthy. We will work on ways to shorten the process. We want to give our customers the best experience that we can. Thanks, again!

January 07, 2021

David was awesome! We are very happy with our vehicle and the excellent service that we received. We will be back for our next purchase! More

by pabierman
Recommend Dealer
Yes
Employees Worked With
David Cassout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hall
Jan 18, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review. Reviews like yours provide encouraging feedback! Our staff works hard to provide great customer service. We are glad you had a great experience and we look forward to welcoming you back for all of your automotive needs!

January 07, 2021

Shields is a great place to purchase a new or used car. Thanks Andy and Butch. Andy keep up the great work that you do. More

by annazettb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Henson
Jan 18, 2021 -

Shields Auto Center responded

We appreciate your recommendation! Thank you for choosing Shields Auto Center!

January 07, 2021

Andrew was great. He was patient and courteous. He answered my questions honestly, and if he didn't know, he asked someone who did know. He wasn't pushy, and that shows respect. More

by MSJOIDAY
Recommend Dealer
Yes
Employees Worked With
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Henson
Jan 18, 2021 -

Shields Auto Center responded

We appreciate you taking the time to leave a review. It is great to read such wonderful comments about your visit! We are glad that Andrew provided you with great customer service. Thank you for recommending Shields Auto Center!

January 07, 2021

I had an amazing experience at Shields! We worked with Mark and he was great! No hassle, no pushiness, very honest. Also we had some bumps on the bank's end and Teresa and the team handled it all very wel More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Shields Auto Center responded

It is great to hear such wonderful comments about your recent experience with us! Our staff works hard to provide great customer service. Thank you for recognizing their efforts and congratulations on your new vehicle!

January 02, 2021

David was great! He worked with me to find a vehicle that met all of my needs and price range! Very professional staff that thoroughly explained things to me every step of the way! More

by devinhinners
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cassout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hall
Jan 05, 2021 -

Shields Auto Center responded

Devin, Thank you for taking the time to share your feedback. We are glad that we met your expectations and congratulations on your new vehicle! We appreciate your business and thank you for recommending Shields Auto Center!

December 31, 2020

We had a very good experience with Shields Auto Center. We hadn't bought a truck in a while so the features on the truck had changed a lot. Kory spent extra time with us explaining all the instrument panel More

by Traci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Shields Auto Center responded

Traci, we really appreciate your feedback. Kory and the rest of our staff work hard to provide great customer service for our guests. We set our expectations high, so it's very gratifying to hear that you had a great experience with us. Thank you for choosing Shields Auto Center and congratulations on the purchase of your new truck!

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