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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
2,882 Reviews

2,882 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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October 14, 2023

The salesperson I worked with was really knowledgeable and easy to work with. Unfortunately though, when my son arrived at the dealership to choose which car he was going to buy he was treated very rude More

by gibbsdiane1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dobbs
Oct 16, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

October 14, 2023

Everyone was professional, polite, and very helpful with the process of purchasing my new Nissan Altima More

by chasitybday19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kareem Ruth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 14, 2023

We are always treated with respect, and they do a great keeping us informed as we are waiting. We love the coffee pot and enjoy a great cup of coffee while we wait. More

by GENE.RAWLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy that meets us in the bay, don't know his name. I would give him 5 stars too.
Oct 16, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 14, 2023

I was contacted over 5 times requesting feedback. Once I responded, no action was taken. Very disappointing More

by livieanna
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Mattox
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Repass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Oct 25, 2023 -

livieanna responded

Contact info sent privately in hopes of resolution

October 14, 2023

Wonderful people to work with friendly and welcoming . Always willing to help in any way possible with your situation. More

by KEJAWRCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Munsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mel Dobbs , Kevin Johnson, Rick Burk
Oct 16, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 13, 2023

Everyone is so friendly and helpful. I felt very special. I don't worry about my car because I feel that Southern Team is very thorough in their inspections. I was helped getting my walk More

by debrae.burke57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Munsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Sherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delisa Alvis
Oct 13, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 13, 2023

The service was very quick. Sam was very nice and professional. I look forward to working with him again. More

by DMJCKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 13, 2023

Always have good service at this dealership and the service to be preformed is always explained to me More

by VDEARING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 13, 2023

Helpful courteous knowledgeable I will recommend this service to others in need of assistance with care More

by rhmcroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 12, 2023

xxxx poor communication! Took almost three months to get car fixed after purchasing and explaining two weeks after purchasing there were multiple things wrong with car More

by derrickh314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

"Derrickh314" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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