Subaru of Jacksonville

Just got a second car from Steven. Third from this dealership. He has been very helpful and pleasant to deal with on these last two cars. Everybody at this dealership rocks! Third from this dealership. He has been very helpful and pleasant to deal with on these last two cars. Everybody at this dealership rocks! More

The service representative really took care of my vehicle and my unexpected service plan issue. I wish I had been reminded to unlock my glovebox, if locked, so that my cabin air filter could be checked and c and my unexpected service plan issue. I wish I had been reminded to unlock my glovebox, if locked, so that my cabin air filter could be checked and changed, if necessary. More

It couldn't have been a more smooth and efficient process of getting a car. John V. was fantastic to work with. of getting a car. John V. was fantastic to work with. More

Great team at Subaru Jax! Very friendly atmosphere and they made buying a car a little less painful. Ryan was super nice and patient with any questions or concerns. Would defi Very friendly atmosphere and they made buying a car a little less painful. Ryan was super nice and patient with any questions or concerns. Would definitely recommend! More

The whole experience, from beginning to end, was hands down the best experience I think you could have at a car dealership. AJ & Steven & the rest of the team over at Subaru of Jacksonville showed how muc down the best experience I think you could have at a car dealership. AJ & Steven & the rest of the team over at Subaru of Jacksonville showed how much they truly care about their customers. I would HIGHLY recommend them to anyone who is in the market for a vehicle. More

Excellent. Very knowledgeable and everyone is very helpful and kind. Clean and nice facility. The best experience! Very knowledgeable and everyone is very helpful and kind. Clean and nice facility. The best experience! More

Purchase experience was great; however, obtaining the tag and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within t and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within the issues timeline and obtaining a updated temp tag wasn’t a feasible option. Was assured throughout the entire experience that the dealership would stay on top of it and my concern was relatively unwarranted and tag would be received before the problematic deadline. As our departure date neared, I was feed continued assurances documentation processing was on track and would be transmitted to the DMV soon. Persistent status updates; however, revealed this was really not the case. Discussed options: 1) I was told obtaining the paperwork, for tag pickup, wasn’t an option. 2) I was then assured the dealership would overnight a new temp tag which didn’t happen. A few days later, more inquiries and calls, I got their so called “customer first” dealership to listen to their customer and address my concern; resulting in them, finally, issuing a new 30-day tag. In brief, I appreciate the honesty but not the lies and half-truths. Customers should not have to plead, to get a company to listen to them; especially, if they are “supposedly” “customer focused”. On a final note, “Customer focus” shouldn’t end as soon as you hand over the check. More

Jerome was kind and demonstrated that he cared that we were getting what we wanted. We had mentioned we had other cars we were looking at and appreciated his time. His attitude towards us did not change a were getting what we wanted. We had mentioned we had other cars we were looking at and appreciated his time. His attitude towards us did not change and he was not pushy. He understood and by the end of the week we were back to purchase. His coworkers assisted in the process and were just as kind. More

Best car buying experience! Sabino was great, very professional, he explained everything about the car and made sure all my questions were answered. Also, Rayan from financial Sabino was great, very professional, he explained everything about the car and made sure all my questions were answered. Also, Rayan from financial department was extremely helpful in explaining all the aspects of car financing. Great team! More

Excellent customer service. Very friendly atmosphere. Jerome Rhone was very helpful, took the time to assist my daughter with her first vehicle purchase. Very friendly atmosphere. Jerome Rhone was very helpful, took the time to assist my daughter with her first vehicle purchase. More