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Toyota Direct
Columbus, OH
2,433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,433 reviews
June 02, 2025
Chris Grossman always does such an excellent job and I trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! More
by JackMar
Verified CustomerEmployees Worked With
June 02, 2025
It was fast once they started on the car. I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone els I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone else took over More
by darlenekitsos2
Employees Worked With
June 01, 2025
Our salesperson brought the wrong car in when he searched for the car we needed. Other than that he was great. Personable, helpful, and informative. for the car we needed. Other than that he was great. Personable, helpful, and informative. More
by bethanyashaw
Employees Worked With
May 31, 2025
The experience at the dealership was great. I was able to test drive a few vehicles before finally deciding on the truck! Good experience! I was able to test drive a few vehicles before finally deciding on the truck! Good experience! More
by spbester
May 30, 2025
There is always a few minor things that aren,t taken care of. I continue to use them knowing it will not be perfect. of. I continue to use them knowing it will not be perfect. More
by hgreff
Employees Worked With
May 30, 2025
Clifford was on point in keeping me well informed of the completion of service on my vehicle completion of service on my vehicle More
by ephallis
Employees Worked With
May 29, 2025
They didn’t fix anything I came there for. They made an appt and kept saying the guy was supposed to leave at 5. My appt wasn’t until 430. They didn’t fix my fob, my seat belt , my readio isn’ They made an appt and kept saying the guy was supposed to leave at 5. My appt wasn’t until 430. They didn’t fix my fob, my seat belt , my readio isn’t working. My light that’s needs reset on my dash. What a waste of time. And I work alot so i don’t have all the time in the world to drive across Town and wait. Then they said my seat belt would be 500.00 to fix. I need to go with a. Honda. Pretty irritated More
by JENNIFERC4218
Employees Worked With
I have no idea who it was. Look at my ticket
