Toyota Direct

My husband and I had a great experience with everyone we worked with on our purchase. worked with on our purchase. More

Easy website navigation; convenient online scheduling for service; cordial/personable staff on site and on telephone. Comfortable/inviting waiting room. service; cordial/personable staff on site and on telephone. Comfortable/inviting waiting room. More

Margaret did a great job of making this service appointment efficient and her communication was great. appointment efficient and her communication was great. More

I took my Camry here for a minor recall. This service center has scanners that you drive through when you arrive. They claimed on the basis of the scan that I needed an alignment. I took This service center has scanners that you drive through when you arrive. They claimed on the basis of the scan that I needed an alignment. I took my car to my regular independent NAPA certified garage two days later, and they found the alignment to be within the acceptable range. That was what I expected, because I had the vehicle aligned when I purchased tires from my regular garage in 2025. So, be aware that the Serice Center at Toyota Diret may well try to sell you services that you don't need. More

Service was timely and service consultant friendly . This 15 word limit is bugging me, however. This 15 word limit is bugging me, however. More

I got an email saying it was time for my maintenance, but it turns out I had already had the service done. It was a wasted trip, other than the fix of a recall issue. And the my car was stuck over the weeken it turns out I had already had the service done. It was a wasted trip, other than the fix of a recall issue. And the my car was stuck over the weekend because y’all closed two hours earlier than the dealership, whose hours were listed on google. So all around pretty frustrating. More

I brought in my 21 Highlander for service at 7 AM. I had a recall repair and a specific concern related to a smell from the car's HVAC, which was related to a specific service bulletin. I was told by I had a recall repair and a specific concern related to a smell from the car's HVAC, which was related to a specific service bulletin. I was told by my Toyota Direct contact that the repair related to the service bulletin would not be covered (he only glanced at the bulletin) and that Toyota could not make a claim against my CarMax extended warranty (my wife called later and was given the opposite story). I heard nothing about my repairs until I left a message more than 6 hours later, at which point my contact told me they'd done the recall repair and done a sniff test and decided it was an old ice cream cone in the kids' trash can. I told him the smell was older than the ice cream cone, and decided not to press it any further since he was half-assing my repair anyway. If he had looked at the bulletin he might have thought to do a simple test on the condenser, or even offer to change the air filter. In the end, since they held the car for so long without any communication whatsoever, I had to drive the xxxx thing back in rush hour traffic, even though I'd brought it in first thing in the morning. I'm also skeptical the recall repair was done right now, thanks to the half-assed service and poor communication, so I will be taking it to a different service center. Thanks for wasting my time and money. I won't be back. More

Great service. Friendly people. Comfortable waiting areas. I bought my car new from Toyota Direct in 2013 and have always taken it there for service. Friendly people. Comfortable waiting areas. I bought my car new from Toyota Direct in 2013 and have always taken it there for service. More

It was helpful caring and good services available at any time , reliable and easily reachable place time , reliable and easily reachable place More

I was charged an extra $30 supplies fee that wasn’t disclosed at any time. disclosed at any time. More