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Toyota Direct
Columbus, OH
2,563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,563 reviews
November 18, 2025
I went in for brake work and a battery test. The brake work was completed, and the battery was deemed fine. The battery went dead two weeks later, and I had to call Triple A out, who identified The brake work was completed, and the battery was deemed fine. The battery went dead two weeks later, and I had to call Triple A out, who identified it and replaced it. More
by marklervin
Verified CustomerEmployees Worked With
N/A
November 18, 2025
Someone is smoking dope at the cost of replacing TPMS sensors…$1,000.00 for less than 50.00 worth of sensors? Ridiculous! sensors…$1,000.00 for less than 50.00 worth of sensors? Ridiculous! More
by narb13
Employees Worked With
November 17, 2025
I have been going here for 15 years and now your prices are too high for labor. I will be looking around before going back. are too high for labor. I will be looking around before going back. More
by andidale
Employees Worked With
November 15, 2025
Salesman was polite, not pushy, and knowledgeable. Felt comfortable dealing with him. Selection was good. Felt comfortable dealing with him. Selection was good. More
by joycefleury
Employees Worked With
November 14, 2025
My total experience with the service department was excellent. The waiting area was top notch. excellent. The waiting area was top notch. More
by edarchie52
November 14, 2025
Always a good experience with Mindy. She is clear and concise with communication! I have worked with her for years and she is great! She is clear and concise with communication! I have worked with her for years and she is great! More
by jenniferv20
Employees Worked With
November 13, 2025
I have little to say positive about my experience with Toyota Direct. I opened 5 chats across a week time asking about vehicles. Not difficult questions, but rather "is it there" and "is there damage". Toyota Direct. I opened 5 chats across a week time asking about vehicles. Not difficult questions, but rather "is it there" and "is there damage". I went to the dealership to be my own salesperson to find 1 of the cars had hail damage, 1 had many dings, and the last one had a plastic bag holding together parts in the wheel well. Amazingly, the 2nd time I went in on my own after no call, 3 sales reps talking outside of the door appeared to not be doing anything, so I was more upset about no call. I informed the chat person of my issues. I was told 3 different times that a manager would call me. Again, no call. Yes, i did buy a vehicle. No it was not at Toyota Direct. I do not recommend. I may revise this post if I ever receive a call. More
by Baldwinprof
Employees Worked With
No Call Jones
November 12, 2025
This is the second time I asked for air in my tires to be corrected and the second time it was not, light came on as soon as I got home. I check and no tire had correct pressure. corrected and the second time it was not, light came on as soon as I got home. I check and no tire had correct pressure. More
by alexculley
Employees Worked With
N/a
November 12, 2025
Great experience. Staff was very professional. I don’t remember meeting Malik Abed, but everyone was great. Staff was very professional. I don’t remember meeting Malik Abed, but everyone was great. More
by kevinrichey92
