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Toyota of Cleveland

McDonald, TN

Overview
Employees
Reviews
Vehicles
4.9
5,460 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,460 reviews

May 25, 2026

Angelia was outstanding and did all she could for customer satisfaction. She is also a professional More

by JCKGTYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

Toyota of Cleveland responded

It’s wonderful to hear Angelia provided such professional care during your Toyota Camry Hybrid service. We appreciate you recognizing her commitment to your satisfaction. Thank you for trusting us with your service needs. Justin Chretien General Sales Manager 423-664-9715

May 25, 2026

Nothing compares to the exceptional standards upheld by the sales and service department at TOYOTA OF CLEVELAND. I have owned 9 Toyota's since 1993. I've tried 3 other Toyota dealers over the years and non More

by KatG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stockton Coffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

Toyota of Cleveland responded

Thanks, Kat! Feedback like this is truly invaluable. We're proud to have earned your continued trust and business here at Toyota of Cleveland.

May 24, 2026

Very professional and quality service. The staff are very friendly, and the atmosphere while waiting was comfortable and accommodating. More

by ERLYHA89
Recommend Dealer
Yes
Employees Worked With
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Smith
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May 24, 2026 -

Toyota of Cleveland responded

We appreciate you highlighting the professional care you received on your Toyota RAV4 and praising our friendly staff. Alison and our team are pleased the waiting area felt welcoming for you. Justin Chretien General Sales Manager 423-664-9715

May 24, 2026

Every time I visit, I am greeted BY NAME, treated like a loyal customer and just a friend really. Eddie is always helpful and looks for ways to save money. More

by drmvball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Shadgett
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May 24, 2026 -

Toyota of Cleveland responded

Knowing that you feel welcomed and valued each visit really makes our day. Eddie always enjoys finding ways to help with your Toyota Tundra service and we appreciate your kind feedback. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

May 23, 2026

Always super fast and friendly. I appreciate the attention to detail and care they take with our vehicles! More

by Kiera Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Shadgett
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May 23, 2026 -

Toyota of Cleveland responded

It’s wonderful to hear that our team’s speedy and friendly service for your Toyota Prius stood out. We appreciate your recognition of the care and attention to detail we apply to every vehicle. Thank you for trusting us with your Prius. Justin Chretien General Sales Manager 423-664-9715

May 23, 2026

No high pressure, just honest and easy to work with team who answered all of our questions and make the whole process easy and enjoyable! More

by Lori T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Shrader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

Toyota of Cleveland responded

Lori, we’re pleased to hear our team made the process easy and enjoyable at Toyota of Cleveland. We’re glad you had a pressure-free and honest experience. See you next time!

May 22, 2026

After I got my oil changed my tire was low. I thought they would check the air when they rotate them More

by Peggy
Recommend Dealer
Yes
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May 23, 2026 -

Toyota of Cleveland responded

Hi Peggy! Thank you for leaving us this amazing review and for your kind words about our service team at Toyota of Cleveland! We'll see you next time!

May 22, 2026

10/10 recommend Toyota of Cleveland. Best buying experience ever. Make sure you ask for Austin. More

by Guythatdrove4hours
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Chretien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2026 -

Toyota of Cleveland responded

Your feedback made our day! Thanks for the five-star review! – Toyota of Cleveland

May 21, 2026

You didn’t top off my wiper fluid this time or the time before I hope I can remember to check them myself before I leave next time. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
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May 25, 2026 -

Toyota of Cleveland responded

John, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Chretien General Sales Manager 423-664-9715

May 21, 2026

We thought we would buy it for what was left in the contract 31k but we didn't expect to buy it for 38k and we were told we didn't have a payment until 7/3 and why wasn't the last payment added in the More

by adamsfamily776
Recommend Dealer
No
Employees Worked With
Gregg Bain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Bain
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May 27, 2026 -

Toyota of Cleveland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Justin Chretien General Sales Manager 423-664-9715

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