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Toyota of Louisville - Service Center

Louisville, KY

4.8
96 Reviews

96 Reviews of Toyota of Louisville - Service Center

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September 09, 2021

I appreciate Mike LaReau and the service staff…..I drive I appreciate Mike LaReau and the service staff….. I drive across town to come to this dealership. I feel like they are honest with my diagnostics. More

by Suzie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2019

The ONLY Toyota to go to in Louisville, KY If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family n More

by wester
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018

JOHN EMPLOYEE of the year I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that More

by lady jane
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2018

Pathetic Customer Service Took my brand new Tacoma to them to fix the Blind Spot Monitoring as it stopped working the 3rd day I had it. Service department proceeded to tell me More

by Hmilby
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Scott Manning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2018 -

Toyota of Louisville responded

We apologize for your recent experience here in our service department. Please call our General Manager, Dennis Fante, so that he can see what we can do to fix the issue. You may reach him at 502-935-1433. Thank you.

August 28, 2014

Excellent service I've serviced my vehicles with Nick Bryant at Toyota of Louisville for several years now. He is an excellent service manager and I recommend him highl More

by Mick Miller
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bryant
August 28, 2014

Everything you need in one place Nick has been my service advisor for years now. He listens and knows what my vehicle needs. Prices are great and service is top notch. My Tacoma had More

by 2006taco
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bryant, Nick Bryant
August 28, 2014

Amazing Service You couldn't ask for better service. Nick Bryant has worked on both of my vehicles for years now. I live only a couple miles from the other main Louis More

by michaeladair
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bryant
February 14, 2014

They never fix it right the first time. Your car is in worst shape after coming here. Not up to Toyota standards. Don't come here. More

by loricarol
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : i cant remember
August 02, 2013

During my business trip to Louisville, I had a major car problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump star More

by racraig
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Escalatte (I apologize for the wrong spelling), sales, Bud Parker
September 26, 2012

I was really looking for a different type of vehicle untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William More

by SirWilliamIII
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Garr
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