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Toyota of Scranton

Scranton, PA

4.7
4,952 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,952 reviews

November 04, 2022

Always a pleasure to purchase a new vehicle (11+Toyotas) from Toyota of Scranton, Joe Gatto and his sales team are the best in the business. They are very well versed on all the Toyota Models, are very help More

by MARKDZIEDZIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hedden Finance , Joe Gatto Sales
Nov 07, 2022 -

Toyota of Scranton responded

MARKDZIEDZIC, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am delighted to know you enjoy working with Joe Gatto and the entire sales team. Thank you for your favorable comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 04, 2022

Great experience each time I take my Rav4 in for maintenance. The waiting area is clean and the coffee is always good. More

by ECCJC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Toyota of Scranton responded

ECCJC2, We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 03, 2022

Brian was very helpful. I was able to reach out and communicate any questions across the process of waiting for my car to be delivered and after buying it. More

by ASHLEYFLEDERBACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Toyota of Scranton responded

Hi Ashley, We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and enjoyed working with Brian. Thanks for letting us know. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 03, 2022

Toyota of Scranton is focused on the customer. Something I greatly appreciate. Everyone has been extremely helpful! Thank you! More

by ROARING_LION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Jo Perino
Nov 03, 2022 -

Toyota of Scranton responded

ROARING_LION, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 02, 2022

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe More

by LNSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason was great
November 01, 2022

Excellent people to deal with! We haven't bought several vehicles at Toyota of Scranton. More

by JOANNEWEISS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Nov 02, 2022 -

Toyota of Scranton responded

JOANNEWEISS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am thrilled you enjoyed working with our sales team. Thanks for taking the time to let us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 31, 2022

My wife and I have bought 6-7 cars at Toyota of Scranton. Always a great experience, we will be back. Can not remember gentleman in finance or gentleman who helped set up phone and explained how everything w More

by MULLENM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Toyota of Scranton responded

MULLENM, I am sending a big thanks to you and your wife for your continued loyalty to our dealership. It is such a compliment for our entire team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 30, 2022

This was my third car that I bought from them and as always the quality of service was amazing and they did everything possible to make the sale go smoothly. More

by SEGALUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Oct 31, 2022 -

Toyota of Scranton responded

SEGALUS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. Thank you for your loyalty to our dealership. It is a compliment to our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 29, 2022

Very pleasant experience. Coffee was great. Were keep informed of progress and service was quick. More

by marilyn.palk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
Oct 31, 2022 -

Toyota of Scranton responded

Hi Marilyn, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I am happy to hear you enjoyed working with our service team and all went well. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 29, 2022

There was no pressure, only quality service. Did everything possible make the sale go smoothly. Will do business with again. More

by JASONDENINNO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Toyota of Scranton responded

Hi Jason, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am thrilled you enjoyed working with our sales team. Thanks for taking the time to let us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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