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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
4,982 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,982 reviews

November 16, 2022

Always great service by great people . Very friendly and helpful every visit is very comfortable in their beautiful lounge. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Toyota of Scranton responded

LNSEC, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 15, 2022

Staff people very nice but waiting for the manager to get back to me about new tires for my truck. More

by ROVELOGUS69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Toyota of Scranton responded

ROVELOGUS69, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Please contact me at 570.702.8776 to further discuss your experience. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 11, 2022

Very helpful, no unnecessary delays, honest, transparent about pricing, fair price for both new vehicle and trade-in More

by KEVIN THORNTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Toyota of Scranton responded

Hi Kevin, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with our sales team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 11, 2022

Polite and efficient our tech was helpful love this dealership Hope to continue with leasing Need more selection though More

by RICHNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Nov 11, 2022 -

Toyota of Scranton responded

RICHNBAR, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 10, 2022

I can't thank David the service advisor enough for taking care of my tire concern today. He got me right into the shop and I was out within 20 minutes. Always good and courteous service. Thank you again More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Toyota of Scranton responded

Lori, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled David was so helpful and had you in and out in no time. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 10, 2022

I had a great experience, Corey from sales a Ryan from the financial department were excellent. Both of these gentlemen made it a great experience they were both so polite and professional, they explained More

by SKIP5144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Toyota of Scranton responded

SKIP5114, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with Corey and Ryan. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 10, 2022

All you need is one word they were amazing all around good people a d place More

by WALTER.DZOCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Toyota of Scranton responded

WALTER.DZOCH, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with our sales team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 09, 2022

I am surprised this dealership isn't black listed. They persistently tried to get a copy of my military ID dispite being informed that that is a felony. They have yet to send me my license plates. I d More

by MM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AJ Wallace
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Nov 10, 2022 -

Toyota of Scranton responded

MM, We are disappointed to see your review. We know you were pleased when you were at our dealership, and we are sorry to learn that is not the case. As you are an out of state customer, we are unable to get your plates. That has to happen in the state the vehicle is registered. We hope the owner enjoys their new vehicle for many miles. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
November 07, 2022

Jax was my salesman, and he was terrific, but truly amazing service from everyone I interacted with. They know how to treat a customer and I expect to be sticking with Toyota More

by PADRAIC.TOOLAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jax Gonsky
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Nov 08, 2022 -

Toyota of Scranton responded

PADRAIC.TOOLAN, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. Thank you for letting us know how helpful Jax was during your transaction. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
November 07, 2022

I traded in my Mercedes coupe for a Venza. From the moment we walked on the lot until the moment we drove my new vehicle home, we were treated wonderful! The sales staff, the finance team, th More

by risa51501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Gebhardt, Howard Sweeny
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Nov 08, 2022 -

Toyota of Scranton responded

risa51501, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We appreciate your recommendation. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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