Back

Toyota of Scranton

Scranton, PA

4.7
4,963 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 4,963 reviews

July 26, 2022

We have purchased 9 Toyotas from this dealership and have always been very happy with them More

by GKH7867
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Toyota of Scranton responded

GKH7867, Thank you for your loyalty to our dealership and to the brand. We all appreciate you taking the time to let us know about your experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 25, 2022

Waited 2. 5 hours for an oil change even with an appointment! Wasn’t pleased! More

by KNECHTOFFICER27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2022

C J Wallace took care me. He kept me updated on the service to my truck. And made sure everything was taken of. Very happy with the service. More

by FDNY44
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C J Wallace
Jul 26, 2022 -

Toyota of Scranton responded

FDNY44, Thank you for taking the time to share your thoughts regarding your recent service visit. We are thrilled you enjoyed working with AJ. He works very hard at providing our guests with the best service. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 25, 2022

Easy to deal with. Very friendly. 3rd Rav 4 I've bought here so obviously I'm happy More

by SANDYSCANLON2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales - Abe
Jul 26, 2022 -

Toyota of Scranton responded

SANDYSCANLON2, Thank you for taking the time to share your thoughts regarding your recent sales experience. We are grateful for your loyalty to our dealership. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 25, 2022

My husband had such a great experience dealing with Jake when he bought his truck that when it came time for me to buy we specifically asked for him. He was a pleasure to deal with and was both personable More

by Rbog
Recommend Dealer
Yes
Employees Worked With
Jacob Warrington
Jul 26, 2022 -

Toyota of Scranton responded

Rbog, Thank you for taking the time to share your thoughts regarding your recent sales experience with Jake. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 25, 2022

Brought my RAV 4 for my 5000K maintenance. The staff was courteous, punctual, and professional. More

by bomgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Toyota of Scranton responded

bomgirl, Thank you for taking the time to share your thoughts regarding your recent experience at your 5000 mile service. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 22, 2022

Very good service, as usual! There’s never been an issue, and if there were, I’m sure they’d make it right. More

by JRSHERIDAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Langlois, Curt Manck
Jul 22, 2022 -

Toyota of Scranton responded

JRSHERIDAN3, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 22, 2022

The service tech who signed me in and explained when everything was complete nice young man More

by AUSTINRDMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin
Jul 25, 2022 -

Toyota of Scranton responded

AUSTINRDMOM, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Our goal is to earn a 5 star rating at your next visit! Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 22, 2022

You can never with losing a lung even if you go in for just oil More

by JCASS1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2022

Frank, my sales associate, was very nice, helpful, and polite. The place was clean. I recently had a visit due to the mark I had in my car when I picked it up that I couldn't find but finally found and so More

by FRIENDCEEJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wagner, Michael Reilly
Jul 22, 2022 -

Toyota of Scranton responded

FRIENDCEEJ, Thank you for taking the time to share your thoughts regarding your recent SALES experience. Thank you for commenting on the performance of our sales team, especially Frank and James. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

...
93
...