Toyota of Scranton - Service Center

Toyota of Scranton responded

Hi Holly, Thank you so much for your heartwarming review of Toyota of Scranton! We are absolutely delighted to hear that you had such a positive experience with our team. Our mission is to provide exceptional service and treat every customer like family, and it brings us immense joy to know that we succeeded in making you feel welcome and valued. Our commitment is to go above and beyond to ensure that you find the perfect car that meets your needs and preferences. We understand how important it is to have a vehicle that suits your lifestyle, and we are thrilled that we could assist you in finding the right one. Your kind words mean the world to us, and we are incredibly grateful for your trust in our dealership. If there is anything else we can do for you or if you have any further questions, please don't hesitate to let us know. It was a pleasure serving you, and we can't wait to have you back as part of our Toyota of Scranton family! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear Grateful Customer, Wow, thank you for sharing such a glowing 5-star review of your experience with Toyota of Scranton! We are incredibly grateful for your kind words and are thrilled to know that you have consistently received excellent service from our team. At Toyota of Scranton, our primary goal is to ensure that each customer receives a remarkable and memorable experience throughout their journey with us. We take immense pride in our dedicated team of professionals who go above and beyond to deliver top-notch service and support to all our valued customers, just like you. Moreover, we are equally passionate about giving back to the community and supporting local nonprofits. It warms our hearts to know that you appreciate our efforts to make a positive impact on the communities we serve. We strongly believe that a successful business should always play a role in fostering growth and prosperity for those around us. Your trust and loyalty mean everything to us. If there's ever anything you need, whether it's related to vehicle purchases, service, or any other assistance, please don't hesitate to reach out. We are here to help and ensure that your experience with Toyota of Scranton continues to exceed your expectations. Once again, thank you for choosing Toyota of Scranton and for taking the time to share your kind words. We are immensely grateful for your support, and we look forward to serving you again soon! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

tjstires, Dear [Customer's Name], Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a positive experience at Toyota of Scranton while servicing your Supra. We take great pride in providing our customers with no-nonsense, quick, and reliable service, and we are delighted that you found our service to be up to your expectations. Our team is dedicated to ensuring that all our customers' needs are met promptly and efficiently. Having the required trained technicians and genuine parts to properly service your Supra is of the utmost importance to us. We understand the unique needs of each Toyota model, and our technicians are well-equipped to handle the specific requirements of the Supra. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and are always here to help. Once again, thank you for choosing Toyota of Scranton. We truly appreciate your support and look forward to serving you again in the future! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

LINDA.MATTEROS, We hope this message finds you in great spirits. We wanted to express our sincerest gratitude for sharing your wonderful experience at our service center. Your feedback means the world to us, and we are thrilled to hear that you had a positive visit. At Toyota of Scranton, we take great pride in providing top-notch service to all our valued customers, and we are delighted to know that you found our service to be of the highest quality. Our dedicated team strives to ensure that your car maintenance experience is smooth and hassle-free. We are equally thrilled that you enjoyed our comfortable waiting area while we worked on your car. We understand that waiting for your vehicle can sometimes be inconvenient, so we make every effort to create a relaxing and pleasant environment for our customers. Your satisfaction is our priority, and we are delighted that you felt at ease during your visit. As fellow Toyota enthusiasts, we share your love for these remarkable vehicles. Toyota's commitment to innovation, reliability, and customer satisfaction is what inspires us to deliver the best possible service to each and every customer. Once again, thank you for taking the time to share your positive experience with us. If you have any further feedback or if there's anything more we can do to enhance your future visits, please feel free to let us know. We look forward to serving you again and being part of your Toyota journey. Drive safely and have a fantastic day! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

menskylorraine22@gmail.com, Thank you for taking the time to share your recent experience with us! We are thrilled to hear that you had a positive visit to Toyota of Scranton. We understand how valuable your time is, especially when it comes to getting your car inspected. We are delighted that we could schedule you an appointment promptly, ensuring a convenient and efficient process for you. Our team takes great pride in providing exceptional customer service, and we are thrilled that you found everyone to be kind and accommodating. Your satisfaction is our top priority, and we will always go the extra mile to ensure you have a pleasant experience at our dealership. It's an honor to have you as a loyal customer who consistently chooses Toyota for your automotive needs. We are committed to delivering top-quality vehicles and creating memorable experiences for our customers. As always, we are here to assist you with anything you may need, and we look forward to serving you again in the future. If you have any further questions or require any assistance, please feel free to reach out to us. Thank you once again for choosing Toyota of Scranton. We value your trust and loyalty and are grateful to have you as part of our Toyota family. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

GANNONAS0, We are absolutely delighted to receive your wonderful feedback! Thank you for taking the time to share your experience with us. At Toyota of Scranton, we strive to make every step of the car-buying process seamless and enjoyable for our valued customers. We are thrilled to hear that from start to finish, your experience was nothing short of wonderful. Punctuality and efficiency are essential to us, and we are thrilled that you were able to find exactly what you wanted and drive away with your dream car within just a few hours. Your time is valuable, and we are dedicated to providing quick and hassle-free service to accommodate your needs. Our team takes great pride in ensuring customer satisfaction, and we are delighted that you were pleased with the entire experience. From our sales staff to our finance and service teams, we work cohesively to deliver the best service possible. We truly appreciate your kind words and for choosing Toyota of Scranton for your automotive needs. If there is anything more we can do to enhance your ownership experience or if you have any further questions, please do not hesitate to reach out to us. Once again, thank you for trusting us with your car purchase. Congratulations on your new Toyota! We look forward to serving you again in the future and providing you with exceptional service and support. Best regards, Mary Jo Preno Customer Relations Team Toyota of Scranton

Toyota of Scranton responded

NSZLLA01, Thank you for taking the time to leave a 4-star review of your experience at our dealership. We truly value your feedback, as it helps us identify areas where we can improve and build on our strengths. Firstly, we want to apologize for the initial inconvenience you experienced with your previous salesman. We regret that the promises made regarding your used car were not fulfilled in a timely manner. This is certainly not the level of service we strive to provide to our valued customers, and we understand the frustration this may have caused. We're pleased to learn that after getting a new salesman, everything was sorted out to your satisfaction. Your positive words about our service are genuinely appreciated, and we're glad that our team was able to make things right for you. At our dealership, customer satisfaction is our utmost priority, and we take every customer's feedback seriously. We will use your valuable input to ensure that similar issues do not arise in the future and to continually improve our processes. If there's anything else we can do to enhance your experience further, or if you have any questions or concerns, please don't hesitate to reach out to us. We are here to assist you every step of the way. Once again, thank you for sharing your thoughts, and we look forward to serving you even better in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

DanielR6, Thank you for taking the time to leave us such a wonderful review! We are thrilled to receive your positive feedback and to know that your experience at our dealership was nothing short of exceptional. We pride ourselves on maintaining a professional and attentive team, and we're delighted to hear that our staff provided great service and was helpful in every aspect of your visit. Our goal is to make every customer feel valued and well taken care of, and it's gratifying to know that we succeeded in delivering on that promise. Moreover, we take great pride in our facility and strive to provide a welcoming and comfortable environment for all our customers. Knowing that you found our dealership's facilities to be spectacular is incredibly rewarding. Your kind words serve as a motivation for our entire team to continue going above and beyond for our valued customers like yourself. If there's anything else we can assist you with or any way we can improve further, please don't hesitate to let us know. Once again, thank you for choosing us, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Rhondabeemer, Wow, thank you so much for sharing your fantastic 5-star review! We're absolutely delighted to hear that you couldn't be happier with your experiences at Toyota of Scranton. Our service department takes great pride in delivering thorough and reliable service to our valued customers, and we're thrilled that you trust us to take care of your automotive needs. Hailey and the rest of our team are indeed dedicated to providing top-notch service, and we're proud to have them on board. It's wonderful to know that MaryJo's warm and welcoming demeanor has made a positive impact on your visits. We believe that building a friendly and personalized relationship with our customers is crucial, and we're grateful for the opportunity to do that with you. Having loyal customers like you and your family means the world to us. Your continued support and trust inspire us to keep up the good work and continually strive to exceed your expectations. Should you have any further feedback or if there's anything else we can do to enhance your experience, please do not hesitate to reach out. We're always here to assist you and look forward to serving you and your family for many more years to come. Once again, thank you for choosing Toyota of Scranton. Your satisfaction is our ultimate reward. Best regards, The Team at Toyota of Scranton