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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,963 Reviews
Call Service Center (570) 740-3457

2,963 Reviews of Toyota of Scranton - Service Center

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April 10, 2025

Friendly, helpful, and caring. I was apprehensive about getting a new car and everyone was very helpful through the whole process and I was able to leave knowing I was upgrading to More

by AKOBESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Toyota of Scranton responded

AKOBESKY, Thank you so much for your kind words! We’re thrilled to hear that our team helped ease your apprehension and made the process of upgrading to a safer, more modern vehicle a smooth one. It’s wonderful to know the trade-in was easy and the service met your expectations. We truly appreciate you choosing us and look forward to being here for you whenever you need us! Warm regards, The Sales Team Toyota of Scranton

April 07, 2025

Very nice people who would just about do anything for customers. Keep it up Scranton Toyota. More

by DELARKIN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Toyota of Scranton responded

DELARKIN2000, Thank you for the kind words! We're so glad you had a great experience with our team. We truly care about our customers and always aim to go above and beyond. Your encouragement means a lot—thanks for being part of the Toyota of Scranton family! Warm regards, The Service Team Toyota of Scranton

April 06, 2025

The dealership was highly professional. They were quick with my service and were not pushy. More

by BCRONAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Winkler
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Apr 07, 2025 -

Toyota of Scranton responded

BCRONAUER, Thank you for the great feedback! We’re happy to hear you had a professional and efficient experience with us. We believe in providing honest service without any pressure, and we’re glad that came through. We appreciate your visit and hope to see you again! Warm regards, The Sales Team Toyota of Scranton

April 05, 2025

I had to bring my car back after servicing. I disliked being made to feel as if I didn't know my own car how it drives or noise it made or didn't .. Overall whatever it was they fixed 2nd time More

by Nygal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't have one
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Apr 07, 2025 -

Toyota of Scranton responded

Nygal3, Thank you for taking the time to share your experience. We’re sorry to hear you felt dismissed when describing the issue with your vehicle—that's never how we want our guests to feel. Your insight is valuable, and we appreciate you giving us the opportunity to make things right on the second visit. We're glad to hear the issue was resolved and that you found our team and waiting area pleasant. We hope to provide a smoother experience for you next time. Warm regards, The Service Team Toyota of Scranton

April 05, 2025

From check in to check out the service was excellent. Keep up the your service program. More

by JSCZYZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Toyota of Scranton responded

JSCZYZYK, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear your experience from check-in to check-out was excellent. We'll definitely keep working hard to maintain the level of service you deserve. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

April 02, 2025

They always recommend more services than you come in for. It’s becoming cost prohibitive. I went in for a tire rotation. And spent over $700.00. I’m currently looking into a private mechanic. It’s not my ser More

by Auntbee#5
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Auntbee#5, Thank you for sharing your feedback. We're sorry to hear that your recent visit felt overwhelming, and we truly understand your concerns about cost. We aim to keep our guests informed of any recommended services to maintain vehicle safety and performance, but we never want anyone to feel pressured or surprised. We’d really like the opportunity to speak with you directly and better understand your experience. Unfortunately, we’re unable to locate your information in our system. At your convenience, please reach out to Mary Jo Preno at 570.702.8776, or feel free to share your name so we can follow up with you personally. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 31, 2025

Everything I needed done was completed on time and cost exactly what was quoted! Very polite and respectful! More

by PO2N2L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Toyota of Scranton responded

PO2N2L, Thank you for the great feedback! We’re so glad everything was completed on time and at the quoted cost. It’s always our goal to provide clear communication and respectful service, so we appreciate you recognizing that. We look forward to seeing you again next time! Warm regards, The Service Team Toyota of Scranton

March 31, 2025

Pleasant, professional and accomadting. Always good customer service, my preferred location for service and purchases. More

by NIKK127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Mar 31, 2025 -

Toyota of Scranton responded

NIKK127, Thank you so much for your kind words! We're thrilled to hear that you've consistently had a pleasant and professional experience with us. It means a lot to know we're your preferred location for service and purchases. We truly appreciate your loyalty and look forward to continuing to provide you with the excellent customer service you deserve! Warm regards, The Service Team Toyota of Scranton

March 31, 2025

Doug Stahl is an all around great guy. He went above and beyond to ensure we were satisfied. Besides the fact we love the Toyota brand, we would recommend anyone to stop in at Toyota Scr More

by Robyn K
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Thank you so much, Robyn! We’re thrilled to hear that Doug went above and beyond to make your experience a great one. He truly cares about each and every guest, and your kind words mean the world to all of us. We’re grateful for your loyalty to the Toyota brand and your recommendation—looking forward to welcoming you back anytime! Regards, The Sales Team Toyota of Scranton

March 31, 2025

Hailey is always very professional, polite, and respectful. She is informative and easy to communicate with. More

by TOME9986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Toyota of Scranton responded

TOME9986, Thank you for the wonderful feedback! We're lucky to have Hailey on our team—she consistently goes above and beyond to provide clear, respectful, and professional service. We’re glad to hear she made your experience a positive one, and we appreciate you taking the time to share! Warm regards, The Service Team Toyota of Scranton

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