Toyota of Scranton - Service Center

Toyota of Scranton responded

LINDA.MATTEROS, We hope this message finds you in great spirits. We wanted to express our sincerest gratitude for sharing your wonderful experience at our service center. Your feedback means the world to us, and we are thrilled to hear that you had a positive visit. At Toyota of Scranton, we take great pride in providing top-notch service to all our valued customers, and we are delighted to know that you found our service to be of the highest quality. Our dedicated team strives to ensure that your car maintenance experience is smooth and hassle-free. We are equally thrilled that you enjoyed our comfortable waiting area while we worked on your car. We understand that waiting for your vehicle can sometimes be inconvenient, so we make every effort to create a relaxing and pleasant environment for our customers. Your satisfaction is our priority, and we are delighted that you felt at ease during your visit. As fellow Toyota enthusiasts, we share your love for these remarkable vehicles. Toyota's commitment to innovation, reliability, and customer satisfaction is what inspires us to deliver the best possible service to each and every customer. Once again, thank you for taking the time to share your positive experience with us. If you have any further feedback or if there's anything more we can do to enhance your future visits, please feel free to let us know. We look forward to serving you again and being part of your Toyota journey. Drive safely and have a fantastic day! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Rhondabeemer, Wow, thank you so much for sharing your fantastic 5-star review! We're absolutely delighted to hear that you couldn't be happier with your experiences at Toyota of Scranton. Our service department takes great pride in delivering thorough and reliable service to our valued customers, and we're thrilled that you trust us to take care of your automotive needs. Hailey and the rest of our team are indeed dedicated to providing top-notch service, and we're proud to have them on board. It's wonderful to know that MaryJo's warm and welcoming demeanor has made a positive impact on your visits. We believe that building a friendly and personalized relationship with our customers is crucial, and we're grateful for the opportunity to do that with you. Having loyal customers like you and your family means the world to us. Your continued support and trust inspire us to keep up the good work and continually strive to exceed your expectations. Should you have any further feedback or if there's anything else we can do to enhance your experience, please do not hesitate to reach out. We're always here to assist you and look forward to serving you and your family for many more years to come. Once again, thank you for choosing Toyota of Scranton. Your satisfaction is our ultimate reward. Best regards, The Team at Toyota of Scranton

Toyota of Scranton responded

DanielR6, Thank you for taking the time to leave us such a wonderful review! We are thrilled to receive your positive feedback and to know that your experience at our dealership was nothing short of exceptional. We pride ourselves on maintaining a professional and attentive team, and we're delighted to hear that our staff provided great service and was helpful in every aspect of your visit. Our goal is to make every customer feel valued and well taken care of, and it's gratifying to know that we succeeded in delivering on that promise. Moreover, we take great pride in our facility and strive to provide a welcoming and comfortable environment for all our customers. Knowing that you found our dealership's facilities to be spectacular is incredibly rewarding. Your kind words serve as a motivation for our entire team to continue going above and beyond for our valued customers like yourself. If there's anything else we can assist you with or any way we can improve further, please don't hesitate to let us know. Once again, thank you for choosing us, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

NSZLLA01, Thank you for taking the time to leave a 4-star review of your experience at our dealership. We truly value your feedback, as it helps us identify areas where we can improve and build on our strengths. Firstly, we want to apologize for the initial inconvenience you experienced with your previous salesman. We regret that the promises made regarding your used car were not fulfilled in a timely manner. This is certainly not the level of service we strive to provide to our valued customers, and we understand the frustration this may have caused. We're pleased to learn that after getting a new salesman, everything was sorted out to your satisfaction. Your positive words about our service are genuinely appreciated, and we're glad that our team was able to make things right for you. At our dealership, customer satisfaction is our utmost priority, and we take every customer's feedback seriously. We will use your valuable input to ensure that similar issues do not arise in the future and to continually improve our processes. If there's anything else we can do to enhance your experience further, or if you have any questions or concerns, please don't hesitate to reach out to us. We are here to assist you every step of the way. Once again, thank you for sharing your thoughts, and we look forward to serving you even better in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

GANNONAS0, We are absolutely delighted to receive your wonderful feedback! Thank you for taking the time to share your experience with us. At Toyota of Scranton, we strive to make every step of the car-buying process seamless and enjoyable for our valued customers. We are thrilled to hear that from start to finish, your experience was nothing short of wonderful. Punctuality and efficiency are essential to us, and we are thrilled that you were able to find exactly what you wanted and drive away with your dream car within just a few hours. Your time is valuable, and we are dedicated to providing quick and hassle-free service to accommodate your needs. Our team takes great pride in ensuring customer satisfaction, and we are delighted that you were pleased with the entire experience. From our sales staff to our finance and service teams, we work cohesively to deliver the best service possible. We truly appreciate your kind words and for choosing Toyota of Scranton for your automotive needs. If there is anything more we can do to enhance your ownership experience or if you have any further questions, please do not hesitate to reach out to us. Once again, thank you for trusting us with your car purchase. Congratulations on your new Toyota! We look forward to serving you again in the future and providing you with exceptional service and support. Best regards, Mary Jo Preno Customer Relations Team Toyota of Scranton

Toyota of Scranton responded

patrickduncan, Thank you so much for taking the time to share your experience with John Higgins at Toyota of Scranton Service. We're thrilled to hear that you had a fantastic time working with him and that he went above and beyond to ensure your satisfaction. John takes great pride in providing exceptional service to our valued customers, and it's wonderful to know that he explained everything thoroughly, giving you a clear understanding of the work being done. His commitment to addressing potential issues during your next visit demonstrates his dedication to maintaining the long-term performance and reliability of your vehicle. Your kind words mean a lot to us, and we'll make sure to pass along your appreciation to John. We genuinely appreciate your continued trust and support in choosing Toyota of Scranton Service for your automotive needs. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

GREGCEL, Thank you for taking the time to leave us such a positive review! We are delighted to hear about your satisfactory experience with Toyota of Scranton. At Toyota of Scranton, our primary goal is to ensure our customers' complete satisfaction, and it's fantastic to know that we were able to promptly and professionally resolve all your issues. We always strive to provide top-notch service, and it's encouraging to see that our efforts made a difference for you. We genuinely appreciate your trust in us, and we assure you that we will be here to assist you whenever you need any future insurance repair services. Of course, we hope you won't need one, but if the situation arises, you can count on our team to deliver the same level of care and professionalism. If there is anything else we can do to further enhance your experience with us, please don't hesitate to reach out. We value your feedback and are committed to continually improving our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

TONYTIGER29, Thank you for taking the time to leave us such a positive review! We greatly appreciate your feedback. At Toyota of Scranton, we understand that your time is valuable, and we are thrilled to hear that you had a swift and efficient experience during your recent oil change and tire rotation service. Our team takes pride in providing top-notch service while ensuring that you encounter no issues or receive any unnecessary recommendations. Your satisfaction is our ultimate goal, and we are committed to delivering exceptional customer experiences every time you visit us. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help and look forward to serving you in the future. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and your kind words. Best regards, Mary Jo Preno Toyota of Scranton