Universal Hyundai - Service Center

Took my Genesis for a recall repair with the Trunk latch. After all repairs and departed for the gas station, gas latch wouldn’t open nor trunk. Headed back to Service center and all turned south with nume After all repairs and departed for the gas station, gas latch wouldn’t open nor trunk. Headed back to Service center and all turned south with numerous lies from Greg Gilbert. He even lied and attempted to blame the work on other dealerships, but this is the only dealership my car has ever been to. He lied even about the gas cost of filling my Genesis up because of my back and forth to the dealership; lied also on paper about how I ask to be compensated of all my time spent of returning back to the dealership for faulty work completed by the service center. Please check on your repairs by video and make sure you are getting what you paid for. This Greg person is not an honest person to be in this type of business. Please be careful and choose wisely with any repairs being completed. I will just say I have a case pending so quiet sure more to come of this issue. My experience deserved a 0 rating!! Stay tuned for more info to come!! More

This dealership is the best. I can not say enough about there Service Department. All personnel are very Friendly and professional. My Service Advisor was Dustin Hopper. He is ve I can not say enough about there Service Department. All personnel are very Friendly and professional. My Service Advisor was Dustin Hopper. He is very pleasant and explains everything he would be inspecting on my 2019 Hyundai Santa Fe. What impressed me was the Service Technician, Kevin. They send you a video of what they are Indians the rating. Very impressed. I have been out of the area for two years. The Hyundai Dealership that I was dealing with in that time did not do this. Good job for Universal Hyundai. More

This is my 4 th car with Hyundai every one is so awesome Baby Jacob and Cesar they were awesome Baby Jacob and Cesar they were awesome More

This has to be the worst and incompetent service center I’ve ever experience. I have to bring my car back for the 4th time for a break/rotor issue. I called to get an emergency appointment and nothing isn’ I’ve ever experience. I have to bring my car back for the 4th time for a break/rotor issue. I called to get an emergency appointment and nothing isn’t available until 25th. They do not care to help their Genesis customer even though it’s their luxury brand. I’ve called and put a complaint through customer service. Also their service center is the reason why I’m suing Genesis under lemon law case because my services aren’t performed properly. Also I’ve paid money for a new cabin filter and they gave me moldy filter and I truly believe my tires were switched to bad tires because it’s crazy how I had to change my back tires within 5-6 months which I put a complaint into Michelin and was advise they are currently investigating their service center. Trust Me Do Not Get Your Car Service There. More

Well they fix the recall i guess but it still show of in my car are app of myhyundai so I don't know what going on. my car are app of myhyundai so I don't know what going on. More

Yami was Great best service experience I have had at a dealer! Would go again. dealer! Would go again. More

The personnel prompt response to my needs and appointment were without a doubt beyond reapproach. were without a doubt beyond reapproach. More

Sam S Was Super Amazing Take care of everything for me when I got there at the dealership I took the vehicle for a test drive I love my Nissian thanks to Sam S great customer service all the way so very h when I got there at the dealership I took the vehicle for a test drive I love my Nissian thanks to Sam S great customer service all the way so very happy More

Tremendo trabajo y estoy muy satisfecho y lo recomiendo a mi familia muchas gracias por todo estoy contento mi familia muchas gracias por todo estoy contento More

Buying the car was great. The service department was not. I did not receive what I asked for and got no communication until after. The service department was not. I did not receive what I asked for and got no communication until after. More