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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,413 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,413 reviews

March 12, 2021

I can not be more satisfied with the excellent service everyone gave us! Starting from setting my appointment with Hope and meeting Mr. Morris Gaines which introduced us to Icekk Ortiz for my test drive, More

by Elizalde23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Icekk Ortiz
Mar 16, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this excellent review! We are pleased that our team could be of assistance to you and provide you with the 5-star service that you so much deserve! We congratulate you on your new vehicle- on behalf of the entire team. Please don't hesitate to give us a call if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 12, 2021

Apart from the cost I was very happy with the effort of the service team to keep my baby looking and running good. I really enjoyed being given the knowledge that my next trip back is going to be the reall More

by scarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this positive review. We are pleased that Joseph and the team could be of assistance to you and get your concerns taken care of. It is our pleasure to assist you in any way possible, and we certainly provide you with nothing less than the same quality service in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 11, 2021

JR is the very best service manager. Smart conscience courteous. He is amazing. He is a trusted Walters employee who is quite reliable too. Thanks again JM More

by Johnmovies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Walter's Mercedes-Benz of Riverside responded

John, Thank you for leaving JR this excellent review! He will be delighted to hear of your very kind words and to know how confident you are in his efforts! We wish you the safest of travels. Please do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 10, 2021

Austin Schneider Is always very pleasant to work with. He keeps you in the know and gets you in and out as quick as possible More

by joannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Mar 11, 2021 -

Walter's Mercedes-Benz of Riverside responded

Joannah, Thank you for leaving Austin this 5-star review! We are delighted to know that he always gets you and your automotive needs swiftly taken care of! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 10, 2021

David helped me out at Walters Mercedes for our GLC’s scheduled maintenance. He was prompt, profesional, and efficient. Very satisfied with his service and will definitely be back. More

by jose.x.magana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 11, 2021 -

Walter's Mercedes-Benz of Riverside responded

Jose, Thank you for sharing this 5-star review! We are pleased that David could get you and your automotive needs efficiently taken care of! Your safety and satisfaction are of the utmost importance to us, and we will certainly provide you with nothing less than the same 5-star service in your visits to come! Wishing you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 09, 2021

My husband and I were pleased with the excellent customer service provided by Eddy Elsayed. He is a very personable and knowledgeable sales person and his associate, Blake, responded promptly when I called More

by jacrenshaw247
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are overjoyed that our team could be of assistance to you and make your experience a positive one- from beginning to end! We are so appreciative of the opportunity to work with you, and we congratulate you on your new Mercedes-Benz- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 08, 2021

We have purchased several cars here . Very pleasant experience at Walters in Riverside, California . We loved working with Rene Orrellana , he is the best! Michael Georgie in the Finance Department was More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Orellana, Michael Georgie
Mar 08, 2021 -

Walter's Mercedes-Benz of Riverside responded

Mary Ann, Thank you so much for your wonderful review, and congratulations on your new vehicle! We are overjoyed that we had the opportunity to work with you and provide you with the quality experience that you so much deserve! It is an honor to have earned your kind recommendation, and we wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 08, 2021

Great support and assistance in attempting to solve the challenge. Brandon Monaco is to be commended for his service to me and so sure to others as well. More

by LS10336325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Mar 11, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Brandon this positive review! We are pleased that he could be of valuable assistance to you throughout your visit! It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 08, 2021

Excellent costumer service from Tony Wasif .Thoroughly explained informations we needed . No pressures . Will definitely go back to this location next time we buy another car and ask for Tony . More

by Marjorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Wasif
Mar 11, 2021 -

Walter's Mercedes-Benz of Riverside responded

Marjorie, Thank you for leaving Tony this wonderful review! We are happy to hear that he was so helpful and informative, and that he made your visit as seamless as possible! We can't wait for you to enjoy your new vehicle, and we will be awaiting the opportunity to work with you again! Congratulations! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 07, 2021

Great customer service with Raul and Alfonso Very knowledgeable and answer all my questions and concerns We’re not pushy whatsoever they made me feel comfortable and at the end I am but my car that More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Burke
Mar 08, 2021 -

Walter's Mercedes-Benz of Riverside responded

Linda, Congratulations on your new car! We are thrilled that our team could make things happen for you and get you into exactly the vehicle you had in mind! We can't wait for you to enjoy your new ride. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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