11 Arizona Mazda Dealers

I am writing this review strictly based on my experience - dhammitt3278

I am writing this review strictly based on my experience with the Service Department, and it was outstanding. I brought my newly purchased pre-owned vehicle in for a post-sale inspection and had an absolute pleasure working with Brandy, the Service Advisor. Pricing was extremely competitive and fully disclosed up front. No pressure, no upselling, no sales pitches for services, warranties, or plans I did not ask for or need. Most importantly, there were no surprise recommendations or the usual “since you’re already here” tactics. Instead, the inspection was very thorough and transparent. The technician recorded a video addressing my initial concerns, walked through the findings, and provided their diagnosis, which was shared with me as part of the inspection. That level of communication and honesty is refreshing. Honesty, integrity, and professionalism were on full display from start to finish. This service department just earned a long-term customer. I genuinely cannot say enough good things about the experience. Highly recommended.

Haven’t completed detailing at this time, but issue has - Ron Baker

Haven’t completed detailing at this time, but issue has been resolved. Very good experience, very happy with experience with John Farmer and Nichole( finance

Clean, friendly and accommodating. - azcarpenter

Clean, friendly and accommodating. Fair pricing and great service Transparent, communication throughout the process Appreciated

My daughter recently visited this dealership after - mark hada

My daughter recently visited this dealership after graduating from college and needing transportation while she started her life in the "real world." Although I was unable to be there in person, I was able to assist via phone and computer. I spoke with Garrett Anthens, one of the Sale Professionals there the day before her appointment and felt good about him. He did not sound insincere or slimy, like so many salespeople do. I got a good feel for him and he was able to help my daughter during her appointment the very next day. Our intent was to leave the dealership that very day with a new vehicle at a great price. After he patiently worked with my daughter and helped answer her questions and quell her concerns, we were able to make the purchase of a vehicle at a great rate and financed through Mazda, which gave us an interest rate much lower than the Banks or Credit unions. Ian Parker was the F&I manager who I was able to speak with and he too seemed very trustworthy and ethical. He wasn't trying to upsell my daughter using pressure tactics and was open and upfront with any concerns she and I had. I was able to help her finalize the transaction that very day and she was able to leave the dealership driving her (literally) brand new Mazda CX-5. She is the happiest woman still today and raves about her experience at Mark Mazda, specifically because of the way they treated her there. I consider Garrett and Ian new friends and appreciate how they treated my daughter. I'm surprised I don't see them listed in the employees with their photos. Camera-shy, I guess, lol. Mahalo, guys, and keep on treating your customers well. I will definitely send anyone I know of there your way. Raves to these two gentlemen and I hope Mark Auto Group will take the time to recognize what they have.

We had a very good experience at Jim Click Mazda - Webfootmac

We had a very good experience at Jim Click Mazda East Our salesman Riley McGee was very helpful in helping us pick the perfect car.

Great experience with Brian at Horne Mazda Brian Lewis - Ivelina Atanasova

Great experience with Brian at Horne Mazda Brian Lewis was professional, patient, and very helpful throughout my Mazda CX-30 purchase. He answered all my questions, communicated clearly, and made the process smooth and stress-free. I truly appreciated his honesty and support. Highly recommend working with Brian!

Buying a car at Chapman Mazda with Cally was an entirely - double u double u

Buying a car at Chapman Mazda with Cally was an entirely different experience than what I had at the big corporate dealerships. The difference with a smaller, family-owned dealership really comes down to the people. Not only was Chapman able to beat the “big boys” on price, but the experience itself was what truly set them apart. When I shopped at a large dealership for my first plug-in hybrid, I had a lot of questions about the battery during the test drive. The salesperson’s response? “Do I look like a mechanic?” Needless to say, that didn’t inspire confidence. Cally, on the other hand, went above and beyond. He had me pull into a parking lot and spent over 35 minutes walking me through every feature of the car, every button, every setting, and even how to fully use and customize the infotainment system. His knowledge and patience made me feel confident about my purchase. The communication at Chapman was also night-and-day compared to the big guys. At the other dealership, I never knew who I was texting or emailing, one message was all lowercase, another in bold Times New Roman, another short and clipped. It felt messy and unprofessional, and the worst was the ChatGPT crafted email that contained false information about their incentives. At Chapman, I worked directly with Cally (sales), Michael (sales manager), and Amir (finance). Every interaction was professional, transparent, and respectful. When it came time to talk numbers, we had a straightforward back-and-forth conversation that was refreshingly honest. No games, no pressure, no getting shuffled around to different “mystery” people. The big dealership actually got upset with me because I wouldn’t agree to buy a higher trim that I hadn’t seen or driven, and they didn't want to give me time to consider my budget. At Chapman, I was treated with respect the entire way through. If you’re tired of the corporate runaround and want an honest, knowledgeable, and respectful car-buying experience, I can’t recommend Chapman Mazda and Cally enough.

AJ helped me to understand about the features of the car, - girish p

AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for.

watch out - kim2016

So the good news is this dealership is closed. My last service visit for an oil change resulted in the service advisor coming out to the customer lounge to tell me the car needed a number of service items. When I pointed out three of those recommended service were completed at my prior visit with them, the service advisor excused himself. Fifteen minutes later he tells me the mechanic failed to check their computer records. What a load of “bull”.

Flight-Line Mitsubishi - Robert Enriquez I bought my new - stacey.a

Flight-Line Mitsubishi - Robert Enriquez I bought my new Outlander from Robert Enriquez at Flight-Line Mitsubishi. Robert was great. I found the vehicle I wanted looking online and sent him a message. OMG, he made every step after that so easy. There’s a lot of salesmen out there; but Robert goes far beyond. If you are thinking about buying car, send him a message or call him. I’m so happy I did.

I reached out to the dealership after finding a Velar I - Parentsofangelkc

I reached out to the dealership after finding a Velar I really wanted to get. I spoke with Baldo Gudiel I told him I waned to speak with a manager and he put me in contact with Ernesto Alvarez.I explained what I was trying to accomplish and thought I was in good hands. Because I had a totaled car I told the manager that in email and explained everything before running credit as I don't believe in wasting time or did I want any wasted credit inquiries and he said he could help.. Ran credit then he starts to blame me for the way we were communicating by email although we did speak by phone. The manager is very rude saying I lied about my credit score when I sent screenshots of what I was on my dashboard directly from that credit bureau's website.. I then asked the sales rep what if I added a trade and the sales rep got all my info and then took days before telling me how much my trade was and what was going on and if they even spoke to the bank about my trade now. The sales rep or who ever then says they would see what they can do when I told them I would write honest reviews about the lack of communication and also how they speak to people. I am not sure how they have good reviews but for a customer who wanted to give them business and explained things before hand you would think you would be treated with respect. I would never purchase from this company and if you come in contact with the two I mentioned stay clear if you would like better customer service.