83 California Buick Dealers

Just recently purchased a used Buick Encore and needed to - barwinrb

Just recently purchased a used Buick Encore and needed to have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and how clean the work areas were. Anyway, Hong Nong walked me through the process of getting all the information needed and advised me depending on the issue you shouldn't have to pay for this with additional coverage. Anyway, they needed the car for about half a day, and he helped me get transportation back home. They cost more for the work to be done but I believe the work gets done right the first time and they will go out of their way to help the customer without pressure, just suggestions for work needed. Ask for Hong Nong the next time you go in. Tks Rob

I’ve called asking for my Service records three times... - CTSboy18

I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!

I bought a new GMC Sierra from here and everyone was... - DK

I bought a new GMC Sierra from here and everyone was really helpful. I also got my service work done here and have used the body shop. They really try to do a great job the only problem is that GM does not have a lot of inventory to buy the exact color that I want and the dealership was not able to get me the exact car I am looking for for my daughter. Other than that all the other experiences I have had have been great!

It was the best car shopping experience I’ve had to date. - Harden1490

It was the best car shopping experience I’ve had to date. Tyler was awesome to work with and I got to away with a new truck!

I was recieving incorrect readings on my Cadillac XT5 for - hpgw

I was recieving incorrect readings on my Cadillac XT5 for the tire pressure, it was reading the front tires as the back and vice-versa. I brought the car to Casa to check the sensors. Setting aside the horrible communication with my service agent, I'm still in shock over what they're pulling over there. I already knew they were shady and lacking of any real appreciation for their customers based upon my horrific experience with George R during my purchase (that's a whole other nightmare story) but because I have an extended warranty that I purchased with my vehicle, and they had a loaner for me, it seemed easier to bring it to Casa. Huge mistake. They told me I needed a new battery for $490,23, a throttle service for $136.40 and a fuel injection service for $245.79. Thats $842.72 total. They send you a report with big red letters "Needs Immediate Attention" with a red emergency symbol next to it so it seems like an emergency. I declined service, took it to a trusted automotive service center and guess what? I DID NOT need a new battery, it's perfectly fine. And without visually inspecting my throttle/fuel injection, they did say it was too early for that type of service at 40k miles. Let's say I went ahead and did the 3 recommend service at the other shop. The price, had I done everything Casa recommended would have been $588 for all 3 Plus adding an oil change! That should give you an idea of how Casa not only Jack's up their prices but also is deceiving customers by saying they need urgent work that's completely UNNECESSARY!

We’re so glad we found exactly the truck we wanted.... - teewhit

We’re so glad we found exactly the truck we wanted. Making the purchase was so smooth and everyone there was so delightful to work with. Would recommend this dealer to everyone!

I was not planning to by a car. - martinreder

I was not planning to by a car...just wanted to look. The professional staff at this dealership made me an offer i couldn't refuse. Stacie and her coworkers made my experience a VERY good one. No shaddy car dealer tricks at this outfit. I highly recommend this dealership.

Making appointment was very simple and was able to wait - bob

Making appointment was very simple and was able to wait for service to be completed. Check in was easy, fast and courteous.

Watch out for this Dealership. - UNIONMIKE13

Watch out for this Dealership. Sneaky crooks with attitude and no care for customers. This dealership is full of liars and cheats. If you bought from here check your car for a tracking device. We purchased a New 75k car that they added a tracking device and failed to offer any explanation or detail on a aftermarket accessory that tampers with factory wiring harness. They snuck it in the paperwork with abbreviation and never brought it up in conversation. This is purely an add on they try to sneak in and force customers to buy. 200$ device and charge customer 1000$. When confronted by childish manager Jake with instant attitude after being caught he wants to hear nothing and has no care for customer service. After a month of arguing he sends a refund for 995$ without the tax he charged. Dirty ! After 5 unreturned emails and calls I call GM directly and had them push to have dealership get device removed so I didn't have to hear loud pitch siren sound off during driving at random. My new car was drilled into and factory wiring harness was cut into to install this Mickey Mouse device so the dealership could come up on $800. From beginning to end pure attitude and zero help to make right. Jake and sales reps made this purchase regrettable and disappointing. STAY AWAY FROM THIS CIRCUS ACT DEALERSHIP. Drive the extra mile to find a dealership that respects their customers that are spending hard earned money. What a joke. Eventually these guys won't have a job.

I brought my truck to Lehmer's, then realized I made an... - b_mck80

I brought my truck to Lehmer's, then realized I made an appointment at the wrong service station. They were very accommodating and took the truck and had it back to me before the estimated date of completion. Definitely will be making this my go to for services and maintenance needs.

I cancelled both Hummer EV reservations and the dealer is - phdhoo

I cancelled both Hummer EV reservations and the dealer is supposed to return my deposits. They never did. Then I am told only Paul Hendry can issue it. Several voicemails and emails later, no response and no reply to email and no refund. Not an ethical way of dealing with folks.

I really tried with the place. - antonio_roderick

I really tried with the place. The first time I went the service wasn't great. However, when I sent the second time. I figured, hey it's been awhile maybe things will get better. I also, needed to tow my car and my usually mechanic does not do electrical work. I needed an ECU replaced. I bought one that was preprogrammed. I told them this, and they decided to argue with me about if it was or not. To the point I needed to send them an email just to prove myself. I told them all they needed to do is put it in and sync it. I would've done it myself if I had the time. It took them 4 days to do this job. I asked them why it took them so long. They told me they needed to drive it longer to check the computer was working. I took the car back, drove it only 7miles and the locks started to unlock and lock while I was driving, and the engine started to act weird. I told them the issue, and that I wanted to have it fixed as soon as possible. The service manager Casey Ruiz starts talking to me like he wanted to fight. I was professional told him not to speak over me. He says "you know what you can bring your car back, but it is going to be two days until we get to it, because we have other customers". Therefore, I contacted the "Service Director" Angel who disrespects me the same way. I had to tell them that I gave them my car in hopes of them doing what they've said. The mechanic/technician said my ECU was fine, and everything checked out. I just want Thorson Buick GMC to do what they've said, and I will be out of your hair. They took my car, and stated I needed new battery cables that would cost them $941 to fix because they needed to find after market cable kit. I was going to do it, but something (GOD) told me to take my car. I did, and found out that I can get this fix about $400 cheaper. In short, don't go here. No matter how convenient it is, or even if they say they will cut you a deal. Go elsewhere. I am not coming back. If it wasn't for one Service Technician named Randy Bruno who was professional. I would've given them a 1 star. Go elsewhere people. This place is not worth the headache. They've also scorched my brakes doing whatever they do. I wouldn't do this to this car because it's a rebuild.

Great experience when I brought my car in to get - jackie.yancy

Great experience when I brought my car in to get serviced. Mo was great too

Dealer salesman was great, he was very prompt to return - Cluis1974

Dealer salesman was great, he was very prompt to return calls and text Managment took care of getting my truck asap including the owner Great place

Ralph was great to work with and made the process super - Teresa.ortiz51

Ralph was great to work with and made the process super easy!! Thank you and highly recommend Richard’s Chevrolet!!

Unprofessional. - arryeh

Unprofessional. The car lease process was fine, just what you would expect from any dealership. I leased an Acadia while returning a 3 yr. lease on an older Acadia. When I transferred the car, Alexander GMC provided me with a letter releasing me from any liabilities once I return the old Acadia. A couple of months after I leased the car, I received a letter from GM financial saying I owe some money due to excess miles (about $300 worth). I called Alexander GMC's finance department and the gentleman who processed the finance transaction, who remembered me, told me they will take care of it. Another couple of months go by and I receive a notice my credit score was significantly reduced due to a small $300 fee owed which was not handled by Alexander GMC. I left two messages and no one is even calling me back.

Good doing business with Jeff and the team, thanks for - Adam

Good doing business with Jeff and the team, thanks for the help during the process

Generally I am able to get what I need done in a timely - sevansj21

Generally I am able to get what I need done in a timely manner. When my needs change the service dept is flexible enough to accommodate me.

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.

My husband and I just purchased a new Yukon with the help - tldrum22

My husband and I just purchased a new Yukon with the help of our amazing sales person, Matt, and Bryan, who go did an amazing job helping get us financed. We couldn’t be happier with our whole experience from start to finish!!

easy to work with - joepat

Bill ,Mike and Bryan were very easy to work with ,and all really know their product. They answered all our questions and made the whole process quite easy.

Son un personal muy amable y muy censillos juan Carlos - Cruz Bautista & Alejandra Castañeda

Son un personal muy amable y muy censillos juan Carlos nos trató de maravilla y fue muy amable todo el tiempo una persona excepcional muchas gracias por todo

This is the best dealer on the Central Coast, hands down! - rochellesutherland

This is the best dealer on the Central Coast, hands down! They are honest, friendly and very helpful for any of your needs whether purchase or service! Thank you all for always being there for us.

100/10 HIGHLY recommend this dealership! - Alejandro Lara

100/10 HIGHLY recommend this dealership! It was my first time dealing with them and I had the best car buying experience I’ve ever had and I’ve been involved in over 20 car deals in my life when including friends and family I’ve helped. They are great at listening, paying attention to detail and following up as well as just being amazing at customer service. This is THE dealer to go to in the valley. I live an hour away in fresno and I will be making the drive there when I need anything or another vehicle. They’re what all dealerships should aim at being like. A real family owned solid dealership. Please do yourself a favor and buy from them before wasting time anywhere else.

Very professional and they delivered the car for me. - Sunny Singh

Very professional and they delivered the car for me. It was good experienced to but car from them.

I spoke with a salesman on a Friday evening about buying... - minivan lady

I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!

Very courteous and polite, Great to deal with! - Raymond P Wells

This is a great place to buy a vehicle. Jonathon Jordan "JD" and mister "B" were real easy to deal with. I really appreciated the deal that we were able to make.

Ted was great to work with. - Saradavidian

Ted was great to work with. Very straight forward and honest which I greatly appreciate in this industry. Jose was great as well. Definitely will be back for other purchases.