97 California Buick Dealers
Overall the dealership is nice and good inventory/pricing - hdson2017
Overall the dealership is nice and good inventory/pricing but when it comes to after getting your vehicle they don’t care about the customer anymore. They couldn’t throw on a couple windshield wipers. I asked about it prior to purchasing my vehicle and they seemed like they wanted to help me and once the transaction was completed they didn’t care about it. Wipers are peeling off.
Top Reviewed Specialists At This Dealership
GM Sales Professional
David Sverdlin, salesman, was very nice and patient. - ctkanda
David Sverdlin, salesman, was very nice and patient. Unfortunately, we didn't make as deal. Another salesman sold the vehicle we agreed on a few days later.
Sales & Leasing Consultant
Cadillac Brand Manager
Service beyond expectations. - trockgolfer
Service beyond expectations. On time, on budget and truck cleaned as if it was new.
Internet Sales Manager
Very knowledgeable and friendly worked on my camaro and - r.vital
Very knowledgeable and friendly worked on my camaro and corvette. I would recommend them over and over again.
Generally I am able to get what I need done in a timely - sevansj21
Generally I am able to get what I need done in a timely manner. When my needs change the service dept is flexible enough to accommodate me.
Good service, friendly, informative. - judyv17
Good service, friendly, informative. My husband had to wait while they serviced the car and they helped the wait by checking in with him, thanks. Took him right in without an appointment.
Awesome experience buying our new truck, Josh Lohman was - Bigglenns63
Awesome experience buying our new truck, Josh Lohman was our salesman and was a great guy to work with, 5 star all the way!
Excellent customer service, the staff is amazing and most - erikavsandoval
Excellent customer service, the staff is amazing and most important knowledgeable. We are planing on purchasing a new car from them again.
Very professional and prompt. - Pete
Very professional and prompt. Highly recommend this dealership! Great people in the service department as well
Had a really good experience with the oil change your - Blue
Had a really good experience with the oil change your vehicle great customer service Thank you
Alfonso Hernandez was a great sales person. - 26silvai
Alfonso Hernandez was a great sales person. Took good care off us and was not annoying
Service was excellent. - PAL
Service was excellent. Mataga always takes the best care of me and my vehicle. Thank you.
One hour long but over all great customer service like - aazusana
One hour long but over all great customer service like always. Always willing to help.
I have never bought a car from a lot or dealership in my - bb67gt
I have never bought a car from a lot or dealership in my life because of the hassles let alone bought one online without a test drive but salesperson Bruce & the Dutton dealership made this online buying experience amazing, Bruce went above a & beyond to assure me that he & the Dutton dealership were there for me , he sent videos, photos & the history of the car & that the car was in amazing condition, without Bruce’s experience, knowledge & hard work on his end I would have never bought a car online & would still be looking in Portland. Very friendly personal experience, Thank you Bruce & Dutton. I highly recommend them !!!
It was easy to schedule my service fairly last minute. - mokieparker
It was easy to schedule my service fairly last minute. There was a very quick turnaround time. The staff was very friendly & helpful.
We were greeted by someone who opened the door for us, - rdukleth
We were greeted by someone who opened the door for us, asking where he might direct us to to receive the best service.
That was the finance/salesman that took the time to listen to what we were looking for and what we might be expecting.
Moe was very prompt and professional He kept me updated... - Pat g
Moe was very prompt and professional
He kept me updated on the service of my vehicle and was very honest
Service department customer service is wonderful. - Gagsandhu
Service department customer service is wonderful. Polite, straightforward, and helpful. Not sure about sales or parts department can’t say.
Re: Finance Department - BUYERS BEWARE. - daryl
Re: Finance Department - BUYERS BEWARE. The sales team here is amazing, but, once you own the car/truck - don't expect any respect or service.
I've left 6 messages for employees in the Finance Department - not 1 return call. The manager of the finance department; Tony M., clearly has a cultural problem and they follow his lead - he's two of the messages not returned.
What I need is something simple - cancel an AUL service contract they sold me. Apparently - they do not sell GM Service Contracts because they make more $$ on a 3rd party contract. That company is IMPOSSIBLE to reach. After hours on the phone - they directed me to the dealership as only they can cancel a service contract.
No customer should have to go through this as I'm simply asking to have a quick transaction completed. VERY ODD that they are so reluctant to handle this issue. Thank goodness the California Department of Insurance regulates this stuff - never thought I'd actually appreciate over regulation! Now one knows why - to protect consumers.
DO NOT GO THERE! - NCGMC Sucks
DO NOT GO THERE! Took my truck into replace windshield fluid pump and look at loose piece of trim. Estimate for the work was $194. After two hours of waiting, Service rep came back with new estimate to replace the pump of $585 (ITS A $20 PUMP) and an estimate to repair the trim of $709. Since they "did the inspection" I had to pay the $194 and got NOTHING fixed. Total rip off. Again, DO NOT GO THERE!
Jason Marino, awesome addition to your team, will bend - pacificcoast74pacific
Jason Marino, awesome addition to your team, will bend over backwards to help you. Thanks Jason
Quick response over internet. - Barbiegray321
Quick response over internet.I personally did not follow through but will contact soon. Thank you
Dealer salesman was great, he was very prompt to return - Cluis1974
Dealer salesman was great, he was very prompt to return calls and text
Managment took care of getting my truck asap including the owner
Staff here is very low energy (sales team at least; the - Kay C.
Staff here is very low energy (sales team at least; the cleaning crew were very hard working and kept things immaculate). I came in to see a used car and they tried tacking on fees for extras that literally weren’t even on the car yet. Wouldn’t discount me for a side mirror that had a non functioning motor. They did a hard inquiry on my credit FIVE FREAKING TIMES and couldn’t come up with a rate better than 9.5% apr even though I have a fantastic credit score… well, I did before they ran my credit five times…. I had a bad feeling in my gut so I walked away. Then 15 minutes later they called to say they’d knock all the extras off the cost (ya know, the extras that weren’t even installed on the car yet). I just ghosted them because they’re pretty shady.
Dealership was quick to sell you a car and try to fix it - antbanks.tessa
Dealership was quick to sell you a car and try to fix it multiple times and would never have problem fixed and trying to get a hold of somebody with a headache I wouldn't recommend this place
Thank u for living up to "be careful" when buying from a - houliegolf
Thank u for living up to "be careful" when buying from a dealership. Terrible dealership. Bought a car in May, Just had one of the repairs finished this past Monday. xxxxxxxx after xxxxxxxx, from Sales to Service. Rick, Ryan and Don...liars and not helpful. Only decent human there Carol. Thank u Carol for at least giving me the time of day. Will never be back to that dealership..so sad.
Ramez, Christian, Finance Mgr, Notery, Driver—EXCEPTIONAL... - STEFANIE
Ramez, Christian, Finance Mgr, Notery, Driver—EXCEPTIONAL EXCEPTIONAL EXCEPTIONAL… I cannot give enough stars/praises and appreciation for making our truck buying experience the BEST! Highly highly highly recommend Dublin GMC! Thx u for hiring people who r smart, who care, who work hard!!!
Just recently purchased a used Buick Encore and needed to - barwinrb
Just recently purchased a used Buick Encore and needed to have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and how clean the work areas were.
Anyway, Hong Nong walked me through the process of getting all the information needed and advised me depending on the issue you shouldn't have to pay for this with additional coverage. Anyway, they needed the car for about half a day, and he helped me get transportation back home.
They cost more for the work to be done but I believe the work gets done right the first time and they will go out of their way to help the customer without pressure, just suggestions for work needed. Ask for Hong Nong the next time you go in. Tks Rob
I recently bought a new 2022 Escalade from Simpson - esusolik
I recently bought a new 2022 Escalade from Simpson Cadillac (my second car from them) and could not be happier with my experience. First and foremost, both of the sales associates who helped me -- Luis N. and Lamar J. -- were fantastic. They were extremely knowledgeable and professional, and very patient with me and my questions. Second, the two managers who handled my negotiations -- Abe R. and George H. -- were also very professional and respectful. I felt they were very honest and straightforward, and represented Simpson Cadillac in the best possible way. Finally, Fernando G. in finance was terrific as well, and explained everything to me in a meaningful way. Overall, my entire car purchase was an A+ in every way. I will be referring all of my friends and family interested in a Cadillac to Simpson and the wonderful people who assisted me there. Ed S.
Please read before considering a vehicle at Temecula - landon_gk
Please read before considering a vehicle at Temecula Valley Buick GMC.
I purchased my BRAND NEW 2022 GMC Sierra 2500 AT4 sight unseen in the first week of August 2022. Beautiful truck, 86K MSRP, in high demand, I was very excited.
The very next morning, I noticed that my navigation was not working due to SD Card Error. They mentioned that the team most likely forgot to configure or install the SD Card in the truck. Not a huge deal - I took the truck in a couple days later for the service team to install the chip / resolve my problem. This is when my customer experience went from positive to beyond poor.
They informed me that this truck has a known software defect 22-NA-127 / PIT5913A, which they failed to disclose when I closed on the vehicle $94K out the door. After speaking with the Service Director, Phillip Candido, he advised me to open a case with GMC. 45 Days later, 10 hours on the phone, and my case being escalated, the only thing GM Customer Service can tell me is that they are working on the fix, but are not willing to compensate me any way or buy back my truck so I can have a vehicle that has all of the buying attributes working. So, it is my fault that I purchased one of the trucks that has this defect...
Phillip informed me that he would be able to give me a one month reimbursement, which is a great gesture, and that his District Manager approves these nearly 100% of the time. Well today, Phillip calls me back and informs me that his General Motors District Manager denied this 1 Month Reimbursement ($956) and said he can, however, give me a couple hundred dollars of credit to the accessory store on-site. I denied the credit, I much prefer to voice my opinion.
Lesson to be learned, this dealership will happily take your money and quickly turn their back on you as a customer. I hope this is helpful for anyone looking to purchase a Buick or GMC from this dealer. There are 3 locations in North County (Escondido and Carlsbad), drive the couple extra miles and be treated the right way.
Happy Car Buying!
Mark Christopher Auto Center
Hardin Buick GMC
General Sales Manager