301 California Volkswagen Service Centers

Service was timely and done before appointed time. - ttommytuck

Service was timely and done before appointed time. Wainting area was comfy and they offered me a water.

My technician, Marco, was very thorough, found the - lynneavp

My technician, Marco, was very thorough, found the problem and fixed it quickly, taking time to explain everything to me. Very reasonable charge, too. I'll definitely use these guys again!

I was very pleased with the service I received on my - Johnny

I was very pleased with the service I received on my truck. The technician Jose was very professional and did a great job. I will use this company again for sure.

This service department is awesome! - ASHRINTALAN

This service department is awesome! Bailey and Paige go above and beyond. They put care into their customers, which I appreciate because I’m such a werido when it comes to my car.. like I freak out! They’re always pretty cool with me and handle it all professionally and calmly. Again, they are awesome. Super fast service and communication as well!

Always first class. - bkfonz

Always first class. They are busy...while you are waiting, I recommend taking a stroll in Walnut Creek.

We are on car 5 or 6 with VW Marin and we’ve never had - GraceLee

We are on car 5 or 6 with VW Marin and we’ve never had any issues, both sales and service. One of our cars went in for calibration with the body shop and Daniel, who I always work with, took care of the 70K service and one other issue while the car was in the shop, saving me an extra trip and saving me time. All the people at the dealership are super friendly and I plan on taking care of my cars needs here, and no place else! 10/10!

I have been with this dealership for many years. - bowmaukong

I have been with this dealership for many years. I have all of my Volvos service my Auto Nation Volvo and my service advisor, Sang have been excellent and trust worthly. In fact, Sang sold me my 203 XC60 and 2021 V60 and not someone from the sales floor.

Well yes I would recommend all my friends go to your - Mrcortesp

Well yes I would recommend all my friends go to your dealership thank you all guys

The guys from the service department were great the young - mariano.jimenez

The guys from the service department were great the young lady with long dark hair at the rental desk was horribly rude, I already did a review weeks ago but nobody got back to me, they left 2 scratches on the car no one called me back

Excellent , friendly , fast service! - MoniqueL

Excellent , friendly , fast service! I appreciate that Dung called me upon arrival and called me when he finished.

The service was great, needed damaged tire replacement. - Mgcj

The service was great, needed damaged tire replacement. Replacement was covered by tire replacement policy they took care of everything

No appt had an emergency issue with an oil leak on my - edward leiske

No appt had an emergency issue with an oil leak on my recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was able to get one of his top technicians to identify the issue. He knew that I would have to take the car back to the selling dealer, he wanted to do the best thing for me, knowing it wasn't going to be fixed there. I am a loyal customer and will be back for regular maintenance soon. Good people are hard to come by, so Tracy VW keep him happy!

Excellent service, simple scheduling professional - Seabat1624

Excellent service, simple scheduling professional technician, convenient option better than surrendering your vehicle to a dealership for a day or more!!!!

Everyone was very polite and helpful I look forward to - Hielocos

Everyone was very polite and helpful I look forward to brining my vehicle back into service.

Both of my key fobs died today and when I got to the... - karrisakohring

Both of my key fobs died today and when I got to the dealership Greg Hayes was there to save the day! He was amazing, we were in and out within minutes. Billy at the parts counter was able to find the last available battery for my key fob and we were set to go! They were both super nice, friendly and helpful. I didn't buy a car today but I'm going to Greg Hayes when I'm ready to upgrade my VW.

Shreya was one of the most helpful and dedicated... - Stevenbecerra

Shreya was one of the most helpful and dedicated salesperson, her sale made me very happy the day I went to get a brand new car. She was a person who wanted her customers to feel welcomed and comfortable. That day I left a happy customer, 1. Because of her well done service and 2. Because I left with a car that I wanted. She is willing to work with you and try her hardest for what you desire. I believe she’s very good at what she does and wants nothing but to have satisfied customers. One of the best salesperson and would definitely recommend asking for her to buy a car from.

Thank you Chano for taking such good care of me and my... - Baleecampos03

Thank you Chano for taking such good care of me and my husband. You made everything so easy and we appreciate you! Go see him!

We took the car to New Century VW for a recall that we... - VWCustomer94

We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience!

Very friendly customer service. Easy to schedule. Eric... - lindaevans

Very friendly customer service. Easy to schedule. Eric takes time to answer my questions without bein g condescending like some organizations. Price is high for comparable service at a shop that is not a dealership.

I brought my vehicle in for repair to VW of Downtown LA - dakosgirl

I brought my vehicle in for repair to VW of Downtown LA Normally taking a vehicle in to the dealer for repair is a nightmare but not at this dealer. Ryan from service from the moment I met him made me feel respected and special! He knows the meaning of “The customer always comes first” He explained everything in detail so I understood and when they had to keep my vehicle instead of sitting in a shoddy waiting area they arranged for a Lyft to pick me up and drop me off. I just wish that every business had excellent customer service like Volkswagen of Downtown LA. Thank you Ryan! You’re the best

I am you customer for more than 15 years - I like your - L

I am you customer for more than 15 years - I like your service!! Thank you!

Today, I was at the VW dealer, and the person behind the - reza

Today, I was at the VW dealer, and the person behind the desk, I believe her name was Tarran, was very helpful and professional. I had a great experience with them. Just wanted to say thank you.

You can’t find a better, smarter or nicer team - Notamorningperson99

Norman is terrific. Knows his cars but more important, a very good listener. He heard my issue and with Abe and other team members worked through the problem until there was a resolution. Super service and friendly, almost makes you want to have an issue so you can go in and hang with the team.

Staff was friendly, listened to all of my concerns. - Mrs. B.

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!

Great customer service from Neftin VW service - MRBONDS1

Neftin VW service dept. provided excellent customer service on my last visit. My VW had a persistent problem & they went above & beyond my expectations to resolve the issue, while providing me a free loaner. My car is like new again!

I LOVE Jade, he is the best and makes my life so much... - Homersutton1

I LOVE Jade, he is the best and makes my life so much easier he is polite and always looks after me and my car

I would like to thank you Tom. - gavinelder11

I would like to thank you Tom. You did a great job. I appreciate your knowledge and professionalism. Looking forward to seeing you in the near future because I have some other issues I could not afford at that time but my Toyota Tacoma running like a clock at 200,000 miles plus. Thank you for all the teamwork involved in keeping me from walking but at 210,000 miles Toyota is the way to go especially with parts replacement , go Toyota!!