A good buying experience - 2008cad
Great Experience buying a new Cadillac by a highly profession staff.We worked with thtee Js. Jeff,Joe, and Justin. All these gentlemen treated as more than clients, like family friends, Highly recommend the sales dept as well as the Service Dept which have serviced our previous Cadillac. Jon and Mike and the entire service Dept have taken great care with our cars.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Used Car Sales Manager
They went above & beyond to help me! - Very Pleased Customer
The sales person, Tyler Smreker, was very knowledgeable, upfront and honest with me. He did not push me into buying anything....he gave me all the information/options I needed to make a good decision. The finance person, Darek Harris, also went above and beyond helping me. Not only did he explain all my options and what all I was signing, but he helped me get the paperwork ready that I will need to get my refund for GAP and extended warranty from my traded-in vehicle. I've even been back a couple of times since my purchase and all the emplyees that were there, were very helpful in answering all my questions. I would highly recommend them to all.
Awesome - Ryan
I worked with Jeff Rodriguez/ Weld County Garage to purchase my new truck. He was was not pushy and worked hard to get us the best deal possible.
Sales and Leasing Consultant
Sales & Leasing Consultant
Great Experience - Nick1231
Overall Matt and Troy made the experience great during our purchase of a Buick Enclave. They made it easy and were able to address any questions or concerns we had during the process. My wife and I both would recommend anyone to go and work with them.
Internet Sales Manager
"Steve Rodriguez - J&JP
We made an appointment for a Saturday to test drive a pickup we were interested in. Our schedule changed and we were able to go on the Thursday before. As soon as he heard our name, he automatically knew which vehicle we wanted to see. His attention to detail made our purchase go super smooth. Thanks J&JP
new CR-V - sonnerby2
The dealership is a cut above the rest with its large, clean showroom (and cookies!), wonderful sales and service departments. Extras such as the free car washes are much appreciated. Jason Otte is the best and so is Andrew Martinez in the service department.
Great job - Nathan Noel
Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
Knowledgeable and Courteous - Bob Highlands Ranch
From the Sales Consultant Sam Anderson to the follow up a week later to another call that all was well. Top Notch. I told them I'll by this Denali but it is going to be four days till funds are available. They held the check till I called. Yes my Credit rating etc allowed this. Thursday I called and said cash it. I had a grounded sensor.. that was fixed ASAP. I was given a loaner at 700 am and had my truck back by 1130 am. This is a great dealership. The drive from Highlands Ranch to Castle Rock is minimal and there are various routes. I am pleased with Medved and would heartily recommend them, regardless of vehicle. I lean to the GMC side of things, but with Ford Jeep Dodge on hand, I am sure you will find a great product and great service. My thanks.
Great Customer Service - Becky80601
Buying a car is not always a fun task, and Transwest Buick makes it an easy process and you don't feel like to you have to give away your first born!! LOL!!! We will continue our business with them as long as we live in Colorado!
Quick & Easy - Ericmcmichael
Mike and Rob were both very helpful in accommodating our time and budget constraints, and made sure we got what we needed out of our vehicle.
Great experience when buying our truck - cjb
Rich was great to deal with - no hassles at all, and he even found us a better interest rate than our credit union. We were in and out of the dealership with our new (used) truck in less than an hour and a half. Not only will we go back to buy our next vehicle, we will refer everyone we know who is looking for a vehicle to Rich.
Gregg & Carrie Baldwin
Let Berthod users Beware - Berthod Buyer
Berthod Motors sold us a brand new Jeep with headlights that are so dim that they are dangerous at night. They cannot fix them, and they cannot offer any solutions or offer any suggestions that they will stand behind as to after market bulbs or light assemblies. Don’t buy from Berthod or you will be caught in the dark. Let Berthod Buyers Beware!
Car Buying Made Easy - Shannon Winkelman
We bought a Jeep Grand Cherokee here. We came in late in the day, approximately 4:30. Matt Leo was so incredibly helpful! He met us at the door with a handshake, listened to what we were looking for, and took us out to show us what they had. We narrowed it down to between a new and used vehicle. Matt gave no pressure to buy the newer vehicle, just answered our questions and told us pros and cons of each. He stayed far later than their closing time to make sure that we were satisfied with our experience and the sale. Once the sale was complete, he didn't give us the bum rush out the door so he could go home. He made sure that we were familiar with every aspect of how to operate our new car with all of its features and answered any questions we had. I highly recommend this dealership and, in particular, Matt Leo to anyone looking for a great car buying experience!
I'LL BE BACK!!!! - ANSLEY
I enjoy bringing my vehicles to Wilcoxson, the staff is good and professional people. they got me in and out at a reasonable time. Thanks Guys
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Ed Bozarth treats you like family!!! - Kaylie
I highly recommend Ed Bozarth. My salesman was very knowledgeable on all the makes and models. When I chose th 2018 Colorado, he made sure I knew the vehicle top to bottom and inside and out before I left the lot.
Friendly and knowledgeable assistance - Moparfan
We recently traded vehicles and found Aaron to be especially helpful in the process. Aaron was knowledgeable of the product and attentive to all of our questions and concerns. We’ve greatly appreciated Aaron’s follow up contact regarding our satisfaction with our purchase as well. We would gladly work with Aaron again for any of our future needs.
Disappointment - krikrisam
I took my truck to this dealership because I noticed I was always having low coolant every two-three months with my brand new truck. The following morning, I received a call from the service advisor, stating that I had a head gasket problem which was causing my coolant to slowly leak and sometimes produced steam from the hot engine, and that they need to be replaced. The following day after that, I received another call stating that a dead squirrel got under the hood next to the radiator. The service advisor tried to explain that the squirrel was previously between the radiator and fan blade and by driving the car through their lot, the fan blade killed the squirrel and damaged the radiator. Clearly, my radiator was not busted two days earlier, otherwise, they would have noticed the squirrel the first day they looked under my hood, or the day after that, or noticed coolant on the ground before calling me to tell me about the head gasket problem. I believe that they parked my truck in their lot over two nights, and a squirrel made its way under the hood. Moving the truck from the lot into the bay killed the squirrel, undoubtedly.
They made me pay to fix the radiator which was almost $1,800. Not only was this not my fault, but to make matters worse, they overcharged me. I called two other GMC dealers, Medved and Suss, as well as an independent shop and they all quoted $1300 for the same service. I explained this to the manager and his only suggestion was to file a claim with my insurance, because parking the truck in their lot is not covered by their insurance.
I would like everyone to know this dealership is not reputable and does not represent GMC very well. Check your car very well if you leave your car there overnight. They have a lot of squirrels running around.
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Exactly the truck we needed - Charlottenaurora
Ed and Patti helped us find exactly what we needed to tow our 5th wheel. My husband had very specific requests and they were able to help him find what he wanted. The staff was very friendly and did not try to up sale products. They worked with our credit union for our financing. The experience was comfortable and pleasant. Ed spent extra time with us to teach us how to use the electronic equipment on the truck. We highly recommend this dealership.
Service center fixed wrong thing and will not refund - ajelson
Absolutely will never take my car back to this place which is unfortunate as I bought my car here in 2011 and have taken it to them for every oil change and repair since purchasing. The issue now is this is the second time I have taken my car here to have them fix (and charge me) for something that was not the problem and when I return my car to be fixed they refuse to give me a refund for the work that was done incorrectly. They simply do not care about their customers and only care about their profits as this is evident that they are willing to lose a customer of over 7 years so easily.
This dealership really messed up my truck - ChryslerNoMore
This is going to be a long one...
I am a consulting forester from East Texas and was in the area last July performing inventory and analysis data collections in the National Forests surrounding Salida, Co. I usually refrain from having my vehicle serviced by any dealership due to the price, but was left with very few options as I was so far from home and just wanted the truck repaired correctly and quickly (looking back now, 0 out of 2 of those criteria were met). My breakdown happened on July 4th of all days, so I was very understanding that they didn't really get a chance to look at it until about a week after dropoff, and really didn't mind that it took 3 weeks to get the truck back (the truck "needed" a new transmission). Because I had work to do in the Uncompahgre NF while my truck sat, I rented a vehicle, hired a taxi company to take me to Gunnison to retrieve that rental vehicle, and was only out 5K for the transmission and about 1K for rental/taxi fees. All good, the truck had about 180K miles on it and I was driving at much higher elevations and steeper slopes than what the truck was used to. I had accepted the new trans. that came with a good warranty as a cost of business. Upon picking up my vehicle, I was assured by Danny (last name redacted) that if anything should go wrong with the transmission, I could go into ANY dealership, and they would fix me up.
Fast forward to April 23, 2018, about 9 months and less than 20,000 miles on the new transmission: I'm back in Texas and broken down on the side of the highway...in the middle of nowhere. I had my vehicle towed to my local dealership as it appeared that there was a problem with the transmission. Upon inspection by the good people at Mike Perry Chrysler Jeep Ram in Nacogdoches, TX, the technician who installed my transmission in Salida failed to properly tighten the bolts connecting the transfer case to the transmission. In fact, a couple of the bolts were missing altogether. The result of the botched "repair" by Salida Town & Country damaged the new transmission and transfer case beyond repair. No problem, I thought, the warranty will surely cover this foul-up...boy was I wrong. Apparently Chrysler warranties only cover parts, not installation errors; they leave the dealership that did the work to decide whether or not to make things right. I know... Now we are about to start getting into some numbers; namely how much, in USD, this dealership has cost me. I wont be including any time lost trying to get ahold of the people that work at this dealership (including the owner himself), just what I actually had to pay for walking into this dealership. I'll do some rounding to make the math easy:
$5,000.....initial repair (I think it was actually $5,300, but we're rounding)
$1,000.....initial 3 weeks rental car fees/cab fare (at least)
$8,000.....transmission #2 and transfer case
$2,000.....6 weeks of rental car fees in TX
That totals 16K, and you may be wondering: "why did it take 6 weeks to repair the transmission and transfer case the 2nd time?" Well, hold your horses; this is where it gets really humiliating for Salida Town & Country.
I called Salida Town & Country to let them know what was going on as soon as the second breakdown occurred. I spoke with a young man (name redacted), who informed me that Danny (the man who I dealt with in 2017) no longer worked at the dealership, but that he would let his manager know and that he would get back with me. Good thing I didn't hold my breath. I tried several more times and was put through to voicemail; many more times. I really wish I would have kept track of the number of times I called and the number of voice messages I left for these people. I left multiple messages for 4 different employees over the next month and a half with only a couple call-backs. Our conversations were always brief, apologetic, and full of it ("we are still trying to get ahold of your dealership"). I sent emails with zero responses; I even sent them pictures that the Texas dealership took of all the damage (some are included at the end of this post). The service manager at the Texas dealership even tried to get ahold of the Salida dealership on my behalf with very little success. After weeks of pure frustration, I finally decided to get Chrysler Corporation involved; of course the "complaint department" is just some call center that's located who knows where. My first conversation with them led to the young lady putting me on hold and calling Salida Town & Country herself. I waited for 10-15 minutes and was then told that she did make contact and that the two dealerships were in communication with each other and "the ball was rolling." (This is what Salida T & C told Chrysler Corp.) Immediately after having this conversation, I called the Texas dealership and was told that they hadn't heard from Salida T & C at all. Probably not a good sign that a Chrysler dealership isn't being truthful to Chrysler Corporation. It was 6 weeks after the breakdown when I finally just started bugging the receptionist non-stop and wouldn't accept "he's in a meeting" any longer. I literally called and called and called and called and finally got a call back, and was told that they would not be helping with the repair because the bolts should have been checked during regular maintenance. I almost laughed...almost. You mean to tell me that checking the transfer case/transmission bolts for tightness is considered regular maintenance? And why should I have to check your technician's work after I pay double what any non-dealership mechanic would have charged? And why did you wait 6 WEEKS to bear this news to me?
So, I feel like I was strung along by the folks at Salida Town & Country. Had they at least had enough spine to tell me up front that they had no intention of standing behind their work, at least I wouldn't have had the rental car fees and headache of calling them every other day for a month and a half. Down here in Texas, we call that chicken-youknowwhat (rhymes with chicken-split). And if you made it this far in my commentary, know that I waited a couple weeks so this review would be less scathing. And I do plan on sending a copy of this review to the BBB, Chrysler Corp., and anyone else I deem needs to be warned about Salida Town & Country's complete lack of professionalism and human decency. Pictures of the botched replaced transmission are included below:
Don't Mess With Texas
CF, Certified Arborist #TX4320-A
Some very Un professional staff. - L
The minute you are given a verbal quote , you are rushed through the the buying process with additional fees that were not included in the verbal quote.my sales person had so “many Deals” going on when she agreed to assist me. Perhaps working with another sales person who had the time and focus would have eliminated the rushing. When you drive out of Alpine Buick GMC you can forget about customer service. A few of ladies that work at the reception desk are clueless and rude.
Sharon in service is excellent. Unfortunately, she was not in when I picked up my car. Matt was helpful with having my car ready and waiting upon my arrival to pick it up. He accomidated my request for a no charge on a minor wheel alignment, although my request irritated him.
When I drove out of the dealership and got on the highway,I noticed major hail damage on the hood of my car. When I called, Matt said I would have to call my IN Surance. That very well may be the case, but what kind of business let’s you drive away unaware of physical damage on your car that you did not drive in with. When I requested to speak with a manager, reception kept putting me into VM which I asked them not to do.
I spoke with a salesman who explained that Acts of God are not covered. But I’m curious about his lack of professionalism when I asked why they didn’t inform me of the damage?
A very sleazy dealership . I can’t imagine any good reason for recommending this place. It’s also filthy.
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
Dead battery - GlendaB
I had a dead battery and it was almost closing, but the service dept and mechanic went to great lenghts to help me. I am a single woman, and with help like this it makes me happy.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC