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We went to McCaddon after no luck with our local... - justus
We went to McCaddon after no luck with our local dealership, and finding them online. We live in western South Dakota, so we wanted to work the basic deal via the internet and by phone before traveling 350 miles to Bolder. Joe responded quickly and was able to put the deal together within a day. We had a trade in and getting it valued was made simple thanks to Joe and the management team at McCaddon. We made the trip to Bolder and everything was ready when we got there. 45 minutes later including them verifying the trade and us test driving the the Enclave and Joe showing the features of the car we were on our way home. Absolutely no surprises, which I have not always enjoyed in past experiences with other dealerships. Thanks to Joe, Justin and all the folks at McCaddon, job well done!
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales & Leasing Consultant
Just bought a new Silverado from Caste Rock Chev and it... - JJ
Just bought a new Silverado from Caste Rock Chev and it was a fantastic experience. Great customer service from the time I walked in the door until I left in my new truck.
Just had an amazing experience purchasing a Buick... - steparrowacres
Just had an amazing experience purchasing a Buick Enclave. Dan O'Leary was our sales representative and was top notch. Would highly recommend.
Great experience at Markley, entirely due to Andrew... - LRR1952
Great experience at Markley, entirely due to Andrew Martinez in Service. He went out of his way to help with my navigation system concerns. He also made sure we could use Apple CarPlay. It’s far superior for navigation than the built in Garmin system.
Great service. Austin in service dept. is great in... - darrellhartigan
Great service. Austin in service dept. is great in scheduling and working things out.
Wendy is fantastic to deal with in sales. She showed us several Buicks before we decided on a Buick Encore GX. A great experience.
Our experience was excellent. Bryan Lovelady provided all... - BSHLKH
Our experience was excellent. Bryan Lovelady provided all information we needed to make our decision with no pressure sales. The entire process went smoothly and all staff treated us well.
Found the truck I wanted online, called twice and... - TC
Found the truck I wanted online, called twice and verified it was on the lot, drove almost two hours to Alpine dealership in Colorado Springs to find out the truck I wanted to look at was not there but instead they had only one which was a much much more expensive upgraded model. Salesman never texted me back with that info even though I had texted him. Wow, talk about bait and switch! Save your time & go to another dealership.
Bought NEW 2020 Ford Expedition. Great communication... - Wranglermissy
Bought NEW 2020 Ford Expedition. Great communication from start to finish from all there and even follow ups! Hats off! Better than our LOCAL dealers!
Superb service at this dealership. They go above and... - Pyth2dathon
Superb service at this dealership. They go above and beyond exceeding expectations. Tommy took care of me and I highly recommend his expertise. I call him Tommy The Closer which represents his skill set and experience very well. I love my brand new car and look forward to doing more business with this dealer.
Took truck for an oil change. Had an appointment. Service... - ad634
Took truck for an oil change. Had an appointment. Service counter employee was nice. Unfortunately, after waiting for over an hour I went back to service rep. Truck was done for about 30 min but no one came to get me. Wasn’t happy about that.
A great experience with a reputable dealer! Fast and easy... - Alf
A great experience with a reputable dealer! Fast and easy process from looking online to driving off the lot. I highly recommend Johnson Auto Plaza!
They refuse to acknowledge a legal name change and... - Danielle
They refuse to acknowledge a legal name change and continue to ILLEGALLY dead name me. This is in violation of Colorado anti-discrimination laws. I will never support businesses that promote hate and intolerance like Wilcoxon does
FINALLY FOR THE FIRST TIME EVER AT THIS DEALERSHIP ...... - lalvarez
FINALLY FOR THE FIRST TIME EVER AT THIS DEALERSHIP ... EXCELLENT SERVICE FROM THE SERVICE DEPARTMENT. I MAY ACTUALLY USE THEM AGAIN FOR THE SERVICES NEEDED
It was a pleasure start to finish - DodgerGirl
We recently had the pleasure of buying a new 2019 GMC Acadia Denali from Ferguson Buick GMC. What is that you say? You hate the car shopping process from end to end? Can’t possibly be a pleasure?
Perhaps you have just shopped the wrong dealership. We visited the dealership on 2/16, an extremely windy cold day. The new car sales manager Tim rushed to the door to greet us. No slick platitudes, but a genuine welcome. We’d done research on a few SUVs we were considering, so we knew what we wanted to see. There wasn’t at that exact moment a salesman present, so Tim has us sit down and he pulled their current inventory of Acadia Denalis. He had all the details, price, color, features. Straightforward. There were also incentives, for instance a military discount of a few thousand dollars from GMC, as well as little things, like dealer handling on $75 for military rather than the standard 499. There was never a shell game with the price. We wanted the price without trade in, and that was what we were quoted.
Our salesman Andres Roman got free and we went on a test drive. No pressure. It was all about what would suit us. We probably put more pressure on him with our thousand questions on the vehicle, all of which he could answer and demonstrate with ease. We loved the car, the price was great, and we wanted to purchase and get on with our day. Andres did everything he could to expedite the process. The finance guy came over, Terry Mitchell, and we told him, we have our own financing already approved through USAA, what is the best rate your financing can offer. Terry was able to give us a straight up what was best rate he could offer, no haggling, no let me just run your credit, it was just the rate. Our USAA rate was better and he was perfectly fine with that. He was familiar with the dealership side of USAA’s loan process and we were in the car and on our way home in no time. It was the best experience I have had in 40 years of car buying.
The story didn’t end there. Andres called the next day to make sure we were happy, and did we have any questions. Then a day or two later, we got a box from the dealership, with coffee cups and delicious chocolate chip cookies. When I did my pre-shopping, I noticed the Ferguson Buick GMC had the highest rating of any dealership in town. Now that I have purchased a car from their dealership I can see exactly why there ratings are higher, it is because they are better. Happy car shopping to you all!
(Facts) Had my 2014 GMC Denali 2500 HD in for warranty... - BO
(Facts) Had my 2014 GMC Denali 2500 HD in for warranty work three times for the same front end pitman arm. The last time they had it for 9 days and while it was there, $8,000+ in power tools and other quality handtools were stolen from my vehicle. My truck tool box was broken into and the tool boxes in the bed were removed. Matt at the service center who I had dealt with throughout this service, confuses me maybe. His response to me calling Markly and saying "hey I'm the one that just picked up that 2014... I just realized that all the tools had been stolen from the back of my truck". Matt's response: "Well-- I didn't do it."......... a very brief silence before I immediately requested somebody in management. I didn't suspect anything at that time, but doesn't sound like an innocent or natural response to should be highly unexpected notification of events. I was told a manager will call me soon. I did not receive a call back until I called three times and threatened to write a review prior to a call if I didn't receive one within the next 30 minutes. I received one 5 minutes later. I filled a police report. Nothing for the police to go off of because apparently there are NO cameras in the entire place other than where you turn your vehicle in which showed the tool boxes in the back of my truck. Matt told the detective and his boss that I called and told him I was going to pick up my tools , which I never did and have phone records showing that I did not call them once in between the day I dropped it off and the day I picked it up . Employee reports support multiple theft from my vehicle during the first few days on-site. Markley GMC service center decided their insurance wasn't even going to be contacted and "don't have insurance to cover this type of thing" Bull Spit! according to my insurance agent. I was later told by the Markley manager that they are just going to assume that I am trying to be fraudulent and stole my own tools. They let my insurance agent sit in the office for 4 hours before they told her she had to get out as they were closing. She told me she sat on hold for the manager for hours, each of the three days prior and is why she decided to go in person. I am pretty sure if they were confident that they had no liability and truly believe that I stole my own tools, this upstanding company and personnel wood continue down the current path and at least talk to an insurance agent regarding a police investigation and claim directly related to the personnel and area he manages. So unless you are Mark McVey or a detective, don't take your vehicle there, Ever!. My insurance is going to cover (with increased insurance rates of coarse) the tools that were locked in the tool box, nothing from the bed, including a 90+ lb bucket with screws and bolts. Do you think someone climbed a fence with that and carried all my tools very far? (My opinion)No, pulled right to my truck with knowledge of no cameras, location, and open gates. They Stole from me, and called me a thief. I even hired a private detective but was a waste of money it was only a scam . I was going to spend $500 a day I expected more than an hour of him searching employees open network social media accounts . Didn't ask the right question I guess. Oh! They also stole many many hours of my sleep, trust in humanity, and my otherwise relaxed state of mind! Hey you should risk it though, they are pretty tooled up now, or maybe they deserve my hard earned property that enable me to support my 6 kids and awesome wife. NAH!
DON’T TRUST THEM - Found a vehicle online. I’m in AZ and... - clw
DON’T TRUST THEM - Found a vehicle online. I’m in AZ and flew up to get it. Found that they had burned the clear coat with their buffing (needs to be repainted) and they said it was all checked out ahead of time. Come to find out, the GPS and Nav didn’t work, the wireless charger for the phone didn’t work, nor did the rear entertainment screen. Things that should have been fixed BEFORE my arrival. They weren’t willing to negotiate at first and then decided to take $1000 off the vehicle but it needs $2000 in paint and who knows about the other issues. After I express my disappointment and how they wasted my money on a flight and my time, my salesman Tom, proceeds to tell me how much of his time has been wasted...ummm what? That’s your day job, not mine. He tried to pass off the burnt clear coat haze, “It will come out later, and you can’t see it in the sun.” Needless to say they were not truthful, they were not fair, and I wasted a ton of time. Don’t bother with this dealership. Buyer beware!
I would NEVER buy a car from this company ever again.... - mtysonmarch
I would NEVER buy a car from this company ever again. From the financing to service department. RIP OFF. PURCHASED 2015 CHEVY TRAVERSE 3/20 WITH 87,620 MILES. DUE TO COVID ONLY PUT 90,000 MILES. TOOK CAR BACK DUE TO SENSOR PROBLEM AND ASKED SERVICE TO CHECK SHAKY ON DRIVER'S SIDE OF THE CAR. SERVICE DEPARTMENT STATES I NEED NEW BRAKES DUE TO SHOES BEING WARP. ADVISED SERVICE DEPARTMENT I PURCHASED THE CAR FROM THEM AND DUE TO THE LOW MILEGE THIS HAD TO BE A PROBLEM WHEN CAR WAS SOLD TO ME. WHEN I REQUESTED A COPY OF PRE SALE INSPECTION WAS TOLD THEY DON'T HAVE A COPY OF IT AND SALES MGR REFUSES TO PAY FOR REPAIRS. NOT TO MENTION OVER PRICE WARRANTY THAT DOES NOT COVER BRAKES. BE VERY CAREFUL WITH FINANCING WITH THEM-AGREED ON PRICE OF CAR AND DOWNPAYMENT. PAID DOWNPAYMENT AND SIGNED FINANCING PAPER. AFTER DRIVING THE CAR FOR WEEK, FINANCE GUY CALLS AND STATES HE FOUND ANOTHER BANK TO FINANCE ME AND NEEDS MORE $$$$ FOR DOWNPAYMENT. WHEN I QUESTIONED HIM CONCERNING THIS MATTER, HE THROWS IN USELESS OVERPRICE WARRANTY FOR THE "CONFUSION". I HAVE SPENT THE LAST 4 HOURS TO REACH SOMEONE, OTHER THAN AUTONATION'S ANSWERING MACHINE, TO DISCUSS THIS MATTER TO NO AVAIL. IS IT BECAUSE I AM A WOMAN, AND/OR, WOMAN OF COLOR THAT I RECEIVED SUCH HORRIBLE SERVICE. PLEASE LET ME KNOW SO I CAN WARN FAMILY AND FRIENDS.
Hugo is by far the best Car Salesperson I have ever dealt... - Clinton
Hugo is by far the best Car Salesperson I have ever dealt with. He worked the deal in my favor, finding a way to put everything I asked for into the deal. He also delivered the car 150 plus miles to my front door! Great experience! Thanks Hugo!
Brought my 2014 Chevy Silverado for an oil change, tire... - Footer
Brought my 2014 Chevy Silverado for an oil change, tire rotation, wiper blade replacement and a filter change. When I brought my truck in, everything was working in perfect order, but, when I got it back, the main console where the radio is at, the screen itself, was all blacked out. When I brought this to the attention to the attendant, he said that he'd have his guys look at it. Again, when I brought it in, it was working perfectly fine. After they checked everything over, the attendant stated that it was as short that must have gone out when they were working on it. Thankfully, my extended warranty covers the parts and labor but I was told I would have to pay the deductible of $100. I would be totally fine with that if the short happened while I had the truck in my possession and had to bring it in for them to fix. But, since it was in the possession of the service center at the time, how do I know that their techs did screw something up? I find it kind of fishy that again, when I brought it it, everything was working in perfect order. I feel like I shouldn't have to pay for something that their techs may have messed up on in the back. Not happy with them and a little shocked as they are normally really good at what they do. At this point, I doubt anything will be done by them in regards to covering any type of cost. Be very careful and mindful of when you bring your vehicle in to them to have service done, you may end up with something faulty if you get it back.
The first trip to the service department led to a 2 hour... - Carolannmorris
The first trip to the service department led to a 2 hour wait to get a key fob programmed, the second trip led to a 7.5 hour wait to get a light fixture replaced! The people act nice, but nobody is doing any work around here!
My experience when purchasing a 2021 Silverado 1500... - Garrettspiker69
My experience when purchasing a 2021 Silverado 1500 custom via an internet sale included my having to deal with Kings false advertisement of odometer readings, safety features and options. After nearly three months of having the truck I was sent an email telling me that they could not get the financing done because I could not prove two years of self employment. Ironically I am not self employed!. I returned the 2021 and will be taking up the issues with the Dealer Board in hopes of protecting potential future consumers. If it sounds to good to be true? It probably.is!
Ed Bozarth treats you like family!!! - Kaylie
I highly recommend Ed Bozarth. My salesman was very knowledgeable on all the makes and models. When I chose th 2018 Colorado, he made sure I knew the vehicle top to bottom and inside and out before I left the lot.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
Dead battery - GlendaB
I had a dead battery and it was almost closing, but the service dept and mechanic went to great lenghts to help me. I am a single woman, and with help like this it makes me happy.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Friendly and knowledgeable assistance - Moparfan
We recently traded vehicles and found Aaron to be especially helpful in the process. Aaron was knowledgeable of the product and attentive to all of our questions and concerns. We’ve greatly appreciated Aaron’s follow up contact regarding our satisfaction with our purchase as well. We would gladly work with Aaron again for any of our future needs.