Brought in vehicle for warranty repairs left with a new car - crc75
I like to say what a great experience I had purchasing our new car. Salesman Jeff Katz was easy going non pressuring, Finance Dir. Justin Gasman was great at explaining all the details. GM Glenn Jordan was helpful with explaining the "My Cadillac App". All around first class operations I will be back to buy again from this group.
Great Deal - VINODH M JAYA
I had a very good experience in buying a new car from these guys....they were so helpful in addressing all my questions and got a nice deal.
Top Reviewed Specialists At This Dealership
Excellent - Nflanagan
My experience with this dealership and Alfonso Kelly in particular was excellent. Alfonso was professional and easy to work with. He was knowledgeable and communicated well. I am so happy with my new car!
Great Overall Experience - bkines0522
I came in looking for a specific truck and worked with Matt Klawin through the internet department. He was able to work a deal for me through email. The truck is great and I'm glad I worked with someone who listened to what I needed. Use Matt for your new car purchase!
Friendly crew and very helpful. - Nancy
I gave this rating because the service was prompt and everyone we dealt with was friendly and knowledgeable. We received a fair trade in offer and they gave us a fair price for our new vehicle. Kevin was patient with us, showing us the technology and Steve was a kind and courteous sales rep.
Commercial/Fleet Sales Manager
Good people, no fuss - EdwardsGuy
Just normal good people like you'd expect on the West Slope. They were willing to talk through the purchase with me, and were fair and honest in their dealings.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
Tahoe purchase - Stha12
Wonderful experience. I would recommend this dealership to everyone. Matt brown, Eric, Jim , and Shane were very helpful!!!! They went out of there way to find the perfect vehicle for us. 15 Tahoe with less than 13,000 miles,
We felt like it was our name on the building
Good, honest service - scott 123
Everything was done to may satisfaction. Tim at the service desk is very thorough and nice. Overall pleasant experience and I would definitely use their service again.
Gabe and his partners always help me find the best options! - CSpink
Thank you Gabe and to your partners,as well. You all helped me find the best options for me. The car and the financing deals are perfect. I came in for service and drove out with a new-used SUV. I love it.
Super Groovy Customer Service - Josicat
I had the pleasure of working with Charlie at GMC West, AutoNation. He was responsive, and available, and very accommodating. I appreciate all of the work during this experience, but Charile and everyone involved. I would recommend this dealership to anyone. They were super groovy!
A Comfortable Experience - PJ
It has been many years since I needed to shop for a new car and there have been so many changes in the automotive industry since then. Patrick was very patient with all of my questions and explained all of the new changes with very through explanations. He made my shopping experience very comfortable.
Awesome - Eric777
This was a great experience, my sales person Rich took care of everything for me. Best dealership in town and I have been to almost all of them. Great price, fast and easy.
ripoff price on service - akroid7
step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more than other buick dealer later quoted for the same
service. will not recommend alpine for any repairs because of cost.
Denali purchase - Aly123
Chris and Bre were fantastic to work with. Both were very professional and not pushy. They were able to find a car that worked and make the numbers work when other “big” lot dealers couldnt. I will definitely return here for my next car and give their name out to my friends, family and aquantiences.
WORST EXPERIENCE EVER! - Honest person
Just in their this week and a complete joke! Doug you should be embarrassed to have your managment in place! Tim General Manager, Charlie store manager a complete joke! I'm in sales and weather I could someone or not I would provide a potential customer with suck rudeness and disrespect! Doug if I was you I would fire them all! So much disappointment with dealership and GM should know how bad you treat their potential customers! NEVER WOULD I RECCOMEND THIS DEALERSHIP, EVEN TO MY WORST ENEMY!
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Disappointment - krikrisam
I took my truck to this dealership because I noticed I was always having low coolant every two-three months with my brand new truck. The following morning, I received a call from the service advisor, stating that I had a head gasket problem which was causing my coolant to slowly leak and sometimes produced steam from the hot engine, and that they need to be replaced. The following day after that, I received another call stating that a dead squirrel got under the hood next to the radiator. The service advisor tried to explain that the squirrel was previously between the radiator and fan blade and by driving the car through their lot, the fan blade killed the squirrel and damaged the radiator. Clearly, my radiator was not busted two days earlier, otherwise, they would have noticed the squirrel the first day they looked under my hood, or the day after that, or noticed coolant on the ground before calling me to tell me about the head gasket problem. I believe that they parked my truck in their lot over two nights, and a squirrel made its way under the hood. Moving the truck from the lot into the bay killed the squirrel, undoubtedly.
They made me pay to fix the radiator which was almost $1,800. Not only was this not my fault, but to make matters worse, they overcharged me. I called two other GMC dealers, Medved and Suss, as well as an independent shop and they all quoted $1300 for the same service. I explained this to the manager and his only suggestion was to file a claim with my insurance, because parking the truck in their lot is not covered by their insurance.
I would like everyone to know this dealership is not reputable and does not represent GMC very well. Check your car very well if you leave your car there overnight. They have a lot of squirrels running around.
Getting Parts order - Judy Hailey
Over 2 months ago I ordered touch up paint for my suburban. I was told it could take about 3 weeks. Still no paint as of June 28th 2017. They reordered the paint again last week. Still no paint. The guys in the parts department are great and have no control over the distribution center. I would really love to get my touch up done.
Truck falls off lift. - Gmcowner
Warning this dealership has dropped a vehicle off a lift and refused to turn over their insurance information. Make claims to other customers that their insurance is handling it when in fact my personal insurance is handling claim. Over 13k in damages/expenses to the "accident" where a 20ft dually was placed on a smaller car lift. Weight rated yes proper lift points used no. The owner of this dealership is willing to handle things at his body shop of choice but only willing to pay estimated 3k. (See above in costs and still rising) also owner wanted to take things out back and settle (his words) all on video and audio recording when we simply wanted some insurance information to get things handled. If you ask about our situation you will be told we are upset that they refused to trade us due to emissions on the truck were altered. True they agreed to trade us as I said I would never feel safe in this truck again hauling my 4month old son across country with our 42ft rv in tow. They were drawing up paperwork and then changed their minds. They stated it's illegal and couldn't sell it when a dealer trade or auction was a perfect solution but the owners response was he wouldn't do it because he wouldn't make money. .. so a dealership is to make money off of them dropping my truck? We then offered to have the truck placed back to emission passing and got a response no deal.
All this is not he said she said I have text correspondences, Audio recordings.
Now almost 5 months later I'm personally out thousands and still dealing with issues regarding the truck. You think a dealership has your best interest in mind when they tell you here's a rental we will fix your truck like new it will look better than before. Trust yourself and have your family's safety in mind. Their 3k offer to pay to fix the issue doesn't even tough the 13k and rising costs. Tell me how would you want to be treated by a dealership?? I simply wanted them to do the right thing and this post will be updated as the case continues. Could they have traded us? Yes
Could they have provided their insurance information to Me? Yes
Will they lie and say I'm just upset? They have been so far even sending emails to potential future customers concerned with how this is being handled.
Its not slander it's not hearsay when you have proof. We are a family just trying to raise a small child and work but we have made countless trips beyond being inconvenienced at this point to get our truck back in working order before this so called accident. (Negligence)
From being name called by the owner himself. If it weren't for the dealership trying to make money off of their own issue we would have all this behind us but still 5 months into this ordeal we are dealing with the nightmare of it all. Updates will be posted and I'm sure if you contact the dealership you will get lies from the management (I've already seen coming from them forwarded to me)
This could easily be any customer. Who wants this when you taken your truck in for a warranty oil pan seal leak? Sounds simple huh?
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Still haven't contacted me - alibubba43
Their response sounds nice but still haven't contacted me to propose a solution after 2 attempts to contact them. Maybe their trying to save face
Dead battery - GlendaB
I had a dead battery and it was almost closing, but the service dept and mechanic went to great lenghts to help me. I am a single woman, and with help like this it makes me happy.
I was able to buy a great used Saturn at a great price. ... - RayCrawford
I was able to buy a great used Saturn at a great price. Earlier this month (June 2004) I talked with Victor Glaze, Saturn sales rep, about my need for another car. He found a used Saturn that fit what I needed. The car was traded in one day, and later that same day I looked at it and told Mr. Glaze I wanted to buy it. After agreeing on the price, Mr. Glaze told me that their service dept would be thoroughly going through the car before they sold it. Well, in the process of going through the car, they discovered a bad radiator, and replaced the radiator at no additional cost to me. Such a deal!I'm very pleased with this used Saturn (it's my second one) and would highly recommend this dealership (Saturn of Fort Collins Colorado) and this sales representative (Victor Glaze).
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC