Friendly, quick, I'm coming back - snh32084
I have just purchased my second vehicle from gates and when I need one in the future this is the place I will go to. Being a female I have been given the run around at other dealerships in the past that made me not buy a car from them. I have not had this experience at Gates, there were no games, treated me fairly and I will be coming back.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent Customer Service, Smooth Transaction - Justyna123
Lenny has excellent customer service skills, he's very friendly and great salesman. I am very happy with my new SUV that I purchased from Northwest Hills Dealership! I definitely recommend Lenny as your Salesman to purchase your next dream car, I guarantee you, that you wont be disappointed.
Business Development Manager
Professional service - GMC ride.
Salesman displayed experience, knowledge of vehicle. Accurate with price. My wife and I were made most comfortable during test drive and purchase process. Will come back for next purchase in future.
Thanks - KAVANAGHJ
I have zero interest in any survey that forces me to fill in a question like this. Much less have to put in the title for it.
Cadillac Client Care Advisor
Cadillac Brand Ambassador
Awesome experience! - Jenny123
Jason and the entire staff here are terrific. They’ve been taking care of our family cars for years. I recently moved back to the area and needed a car quickly. They gave me a great deal and Jason made the leasing process so efficient and simple. I honestly can’t say enough good things about my experience here. I highly recommend them! 👍🏻👍🏻
New Millennium Sales
Its not what i was looking for but i found what i needed. - Ray-Rey
I was literally down an out and had zero faith of this dealerships ability to get me into a new car. Tom never gave up an pulled a last minute hat trick. A dont give up attitude was much appreciated in that moment.
Satisfied Buyer - jr in the car
In March 2018…I visited Gallagher Buick-GMC in New Britain, Connecticut in search of a pre-owned SUV. I was greeted by Fred S. and looked at available vehicles on the lot. Found an SUV that I liked…took a test drive and Fred graciously offered to let me take it home overnight. The rest is History…purchased it without hassle in less than a week. The folks at Gallagher’s are xxxxxxfriendly, knowledgeable and good to their word. I will consider them again and recommend that you do the same...you will not be disappointed. Thank you Team Gallagher! J.R. - Danbury, CT
perfect experience - gmc1774
I will never go to another dealership. This place is the absolute best for buying a car. I also have all my service done there.
Customer service is dead at D'Addario - Brian340951
I brought my Cadillac in for service, and instead got scammed. The price that was quoted, and agreed upon was raised by a significant amount, after they performed the service, without consulting me. After 30 minutes of trying to resolve the dispute, i gave up, and requested my keys. After another 45 minutes of begging my keys were finally returned. I was threatened with arrest, and the police were actually called. Allegedly I could have been charged with "theft of service" for paying only 90% of what they demanded, which was already more than the quote i agreed to. In the end i paid the full amount. Still it is disgusting instead of treating the situation with respect, I was treated like a criminal. Whether these people believed i was right, or wrong is irrelevant. There is no reason to treat a customer so horribly.
Poor Dealership Experience - Kjohnson988
My wife and I wanted to trade in her Buick Verano for a SUV. We had specific needs because we have grandkids and visited Buick GMC of Watertown and decided quickly they didn’t deserve our business. They quickly low balled a very nice, low mileage and very well maintained trade in and piled on the extras without finding out what we needed or wanted. They thought they were slick with the $2000 interior/exterior protection package and the sales woman acted like a desperate person trying to make a sale. This experience was the classic, stereotype of a car dealership trying all the tricks to sell a vehicle. Considering GM has taken government bailouts, it’s no surprise they acted this way.
As a result of this poor sales process, we went next door and bought a Subaru. I suggest that all the sales reps at Ingersoll Auto sit and watch true professionals at Premier Subaru that took the time to get to know us and what we needed. They didn’t try to pile on the extras and act sneaky and then hound us to death looking for a sale. It was truly a great experience in a business that gets a bad rap especially when dealers like Buick GMC of Watertown epitomize bad car buying experiences.
I don’t expect this review to be seen by the general public or that this dealership even cares but they lost a sale to a dealership that truly understands its buyers and got it right and even sold us a protection package but not an inflated rate. The sales rep was relaxed and wasn’t desperate nor did he hound us with emails, texts and phone calls.
Purchase a new 2018 Truck SOOOOOOOOOOO Disappointed - iMANI DENNY
I purchase my first car it wouldnt start so i end up missing 2 days of work took it back and had them put me in a new truck 2018 afetr doing all the paper work my car payment are extremly high and to top it off they lied about my income being more than what it was and now i was trying to reach out to them to refinace or trade and they are closed im going to seek a attorney this was a predatory car place they had poor service and constantly had differnt workers i even had a sales person who took my file home and said he would meet me to bring my paper work with first vehicle in which my paper work application should have nevr left the premises after I came back months later he no longer work there and heres goes another predatory sales person who lied on my application and really didnt car after saling the second vehicle pretty much blew me off about my issues and than he was no longer there now theyre close i want to get rid of this vehicle as soon as possible !!!!!!!! THE CAR IS 2018 $34,000 AND IT HAS NO REAL FEATURES HORRIBLE !!!!!!!!!
Excellant customer service - Happy customers from East Killingly
We loved how the salesman did not push us into test driving a vehicle to make us fall in love with it before we talked numbers. He was able to provide us with a trade in number on our vehicle and a estimate of a monthly payment for us to think about before a test drive. He cared about us as people instead of pushing us into sale we could not afford ! Thanks again for your professionalism and great team efforts on your whole sales team !
Minchin GMC Buick is a family oriented dealership. We... - troyjdonohue
Minchin GMC Buick is a family oriented dealership. We have purchased 2 vehicles from Scott. Scott is very personable and knowledgeable. Would Highly Recommend Minchin GMC Buick in purchasing or servicing a vehicle.
Assistant Service/Warranty Manager
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