Great excellent service - SLEEPYHOLLOWFARM
Service was great was given a car to drive while it was in for service. Polite friendly dealership. Always helpful to me and my husband.
Top Reviewed Service Specialists At This Dealership
Recent experience w/ SM service - SKIP.SIBLEY
Initial contact making appt. was good.
Upon arrival, greeted by friendly staff.
Waiting time was longer than I expected, but was okay because of extra work I requested.
At end, was disappointed because work wasn’t completed because of short staff and too big a workload. And didn’t get my normal video from service tech.
Wonderful Dealership - Rob123
I have purchased cars and used the service even on cars I didn't buy there. I can say that I love the treatment at the service department. Camilo treats me an everyone else like a personal friend. They go the extra step to make sure the car is safe to drive and always points things out and may say you can wait on this until the next oil change. Leo Karl and Steve Karl are the absolute best to help with any questions you have.
Go see them
Oil change - carolynt215
Brought my Trax In For an oil change and was told it was no charge because it was my 1st one since buying it. I was glad to see that Dave was still there; very reassuring to see a friendly face
Awesome customer service - Seaquest1
Thank you for the incredible customer service this weekend when of few of our OU meteorology students broke down on their way home. McKinsey and James where basically stranded and your employees Greg and James stayed past closing time to help our stranded kids. Thank you from the bottom of my heart.
One of the Mom's that watches over them while they are in Oklahoma
Valerie Bell APRN
Body Shop Manager
Best oil change experience - NotaJeepGirl
Went here for a free oil change. The representative Frank (chuck norris) was so friendly and funny that our hour wait felt like 20 minutes. He was honest and real and had us laughing our butts off the whole time. Should start mentioning him as a perk to getting your car serviced here. Great guy
The best of service from Paul Taylor and Dan Densmore. - Rachel Sherman
Dan Densmore took responsibility for the attempted repair of my 16 year old (beloved) car. He made extreme efforts in multiple ways, to no avail. He was sympathetic to my tears, but provided a positive note in directing me personally to a salesperson (Paul Taylor) who would understand my distress, tolerate my tears at losing the car I loved, and help me to move on to a car that I am learning to accept...an attractive, good car, feels good to drive.
Both Dan and Paul put out far more than normally necessary, to help me, to feel comfortable with moving on, and to trust them in our interactions. I am deeply grateful for their kindness in accepting my sadness on the loss of the car I so loved, but to be positive in moving on.
I will be back to Premier as long as I live, and members of my family will be bringing their cars for regular service as well.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Great Service - Suziespal74
My 06 Chevy Impala was well taken care of. Every employee I interact with is pleasant and provides fantastic customer service. I will never go anywhere else to get my car serviced! I know my car is in great hands when I bring it here.
Easy repair work - Hey Torrence
I left my car with them thinking I needed a full 4 wheel replacement and alignment. Not only did they tell me I only needed my front 2 wheels replaced, saving me hundreds of dollars they easily could have just taken, they also did a full oil change! All of this and the price was well below all other places I shopped at. Pleasantly surprised with the service and quality of customer service. Will definitely be back!
Great customer service - Lbacci59
Purchase my Chevy Cruz hatchback at Carter Chevrolet Mark cross sold me the car he was very good at let me know all the bells and whistles of the car I can go in at any time and he’s very courteous and at the customer service when I bring my car in to be serviced they are very courteous and very helpful with any questions that I may have
Polite and fast - Dan65
The Ingersoll Service Center is excellent. Highly professional, polite and efficient. The waiting area is comfortable as well if you choose to wait. Highly recommended.
very good - debradog
i had some service work done to my suv and i worked with carrie who was wonderful to deal with very polite and knowledgeable and informed me as to what i needed and did not need ,i look forward to working with her again, all the service writers are .good .Howard Schiffres
Service call - Titosvodka
Verry professional staff from service tech to shuttle driver to cashier all were very accomadating. Disnt have any contact with mechanic and can't tell what happened under hood.
Poor customer service - m4micah3
Their service dept picked up my Hummer with a forklift and damaged my vehicle. Who moves a customers vehicle with a forkift? When I pointed it out the guy in service first denied it and then said the dents won’t affect the operation if it. On Monday I was assured the parts were coning in next day air, here it is Friday and now they are telling me maybe Tuesday. No reply from Dave McDermott about this issue, no compensation for being out a vehicle all this time, and yet they still processed my over $5000 bill for the initial repair, that now I wonder if any of that was caused by the forklift
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Quality not good - Ouch
Poor quality work combined with horrible customer service. When I went to show the body shop manager the defects he started to argue with me and deny my observation. He made me extremely dissapointed. Don't use these guys!
Service Department - Beverly & Sal S.
First experience with service department- a very positive one. Michelle was very pleasant & helpful - kept us updated. with e- mails & phone calls. Beverly & Sal S.
The Right Stuff - Joe
The people that work at this dealership are top notch. They try to go above and beyond. I have bought 5 vehicles from them over 25 years. They stand behind everything they sell and service . My 2008 impala has 225,000 miles on it and still runs like new. Enough said.
Best in 60 mile radius - Joed
Been a loyal customer since 2004 and will continue to be. Dont live in conn. But go outof my way to purchase and service my trucks
Horrible experience - Miles29
Worse dealership around. Sales is more shady than normal and service is absolutely terrible. Brought my truck there 7 times for a warranty issue and every time they tell me that it’s normal. They will find every excuse to not fix a warranty issue. If your spending your own money out of warranty, they will quickly find the issue. BUYER BEWARE!!!!
Crazy expensive to replace a broken tail light - MP
The service people were friendly & they did get me in and out fairly fast. However, paying upwards of $800 to replace a tail light is really criminal. I could have purchased the part online for half the price but needed to have this fixed in a timely manner. Huge rip-off!!! And after paying $775 for the part, they charge $75 on top of that to install it! Very unfair and disappointing to the customer.
Bad Situation Getting Better - robert.m.hanson
I went to H&L Chevrolet in Darien. I needed an oil change and they had a great coupon. Well I was there they told me I needed my brakes changed and it will be $1,400. Keep in mind I only have 28,000 miles on my car. Rarely would you have to change your brakes that early. I asked the guy how many millimeters are on my break pads and he said 2 millimeters on the front brake pads and 3 on the back. If that was true I definitely needed to change my brakes. I politely denied the service and I went home to change my own brakes, just to find out that my front brake pads are actually 6 mm, well in good standing for a long time to come. $50 later and one hour of work on my own I was able to change my front brakes but there was absolutely no need. I can't believe they tried to charge me $1,400 today (front and back pads and all new rotors, which none were needed) and lied to me about the amount of pad that was left, 3 times the amount was left on the front pad.
I did Reach out to the manager at H&L and he was very receptive to looking into the situation and trying to make amends. They ended giving me 2 years of free oil changes to help build back the trust. My only advice is if they say something is bad, make them prove it to you by showing you the part.
Never even scheduled - ELROwner
Called on a Saturday to inquire about a flat tire fix, was told to bring it in and that it should be a quick fix since it was not on rim of tire. Drove 45 mins to bring my car, waited an hour, was told that while it was not on the rim it would still require a new tire. Fine. Was told they don't carry that tire and would call me on Monday when they should have it. I called them Wednesday for an update since I got no call and it appears it wasn't even ordered! They "reordered" it and told me they would call me tmrw. Got the call, tire is in, wanted to set up appt for Monday but I work so was asked to come in Saturday 12pm, sounds good. I get there Saturday 11:30, sir your not on my schedule today. COME ON GUYS. I explained that I was told to come in today at 12pm but was looked at like I was lying. Reluctantly he said he'll "see what he could do". Guy was rude, no sympathy to my situation. After an hour and 45 mins of waiting. "Car is all set, comes to 49.99 lady here will ring you up" Guy walks away, the lady says it's 79.99. Really guys.. you can do better. Awkward 15 sec silence when I told her the fella said 49.99. Great now I'm lying again huh. She changed it to the price but man, what a bad overall experience. I pray next visit is better. Stay away if you have other options...
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
Took my car in for an oil change and opened the hood a... - mystic180
Took my car in for an oil change and opened the hood a week later after noticing a spots on the driveway. Found a transmission line leaking with lots of dirt and grime build up on it so it had been leaking for a while. Took it in for service writer Jason to look at and he agreed the tech should have seen the leak. I was given a vehicle check off sheet that did not indicate any problems after the oil change and this just shows the techs just check off the sheets without really looking at your vehicle. Jason is polite enough but for a employee (techs) just to check off a sheet when you count on them to be honest is just a joke at this dealership as that this was not my first problem. I sent an email to the dealership explaining the situation and did not have any reply. I still let them repair the vehicle because I was told the tech was no longer working there but this will be the last vehicle I purchase from them (five in less than 10 years) and I won't let them service my vehicle anymore either. Plenty of choices out there for service and purchases and even though they are near my home I will travel somewhere else.
Scranton Chevrolet of Norwich