I took my Accord to get serviced for an oil change and - scott.thayer16
I took my Accord to get serviced for an oil change and alignment. I told the guy who was working on my ticket, make sure the alignment is done right whatever that looks like, test driving or what have you, to ensure it’s done correctly as I’ve had problems in the past. I figured maybe this would ring a bell and tell him I’ll be coming back if anything is wrong for sure. I am a person who values time over money and obviously Hennessy Honda does not care about your time as my alignment is still off. I’ve gone to countless dealerships Krause family Ford included to get an alignment, every time I go in it’s never right. This brings me to the conclusion I am just a sale and to get me in and get me out. Gone are the days that somebody takes pride in their work and actually cares about what the customer gets back. No matter what I do I always have to bring my car back to get the alignment redone. I worked in the industry 10 years working on writing service and vehicles and I can tell you over the years the quality in workers has gone down. I’m sure I’ll get a call with an apology and promises of it being right but, you can’t give me my time back ever. I tell the person reading this go to a different place as your just a number at these dealerships.
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