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Scott did a great job of acknowledging me even though he... - Wes
Scott did a great job of acknowledging me even though he was busy when I walked up. He was genuine and honest so I trusted he would tell me the truth about any additional work that needed to be done. Luckily nothing extra was needed, but he also took the time to get to know me instead of just treating me like a number and a credit card swipe.
Top Reviewed Service Specialists At This Dealership
Excellent customer service! - M
I cannot say enough good things about this dealership. They've helped us on multiple times. My 3 year old vehicle had a dead battery yesterday morning. I called the service department to ask them if they thought it might just be a dead battery. Josh (service manager) offered to have them come out and jump my car for free! I then drove to the dealership and they were more than helpful with replacing my battery.
I was happy with the service and the guys were all very... - Adam
I was happy with the service and the guys were all very friendly. My only criticism was the time it took for an oil change, new tires, and a software update. I put it in via appointment on Tuesday morning and it wasn't ready until late on Thursday. Three days for that seems a little much.
University Chrysler Dodge Jeep Ram in Rome Georgia has... - leonard.culberson
University Chrysler Dodge Jeep Ram in Rome Georgia has always been great to work with. The service advisors, Greg has always been accommodating, helpful and great to work with.
Service is always fast and correct, service writers are... - ABOAZMAN
Service is always fast and correct, service writers are friendly and helpful with any questions I have, and help with other issues I have with other vehicles.
The service tech who met me was very friendly and had me... - dpeugh
The service tech who met me was very friendly and had me checked in quickly. I was just in for an oil change and rotation. But he changed the battery in my key fob when he found it weak.
Jessica Robles is one of the kindest people I have ever... - Shonna
Jessica Robles is one of the kindest people I have ever met. She kept me informed about my service. I really appreciate her! She’s great!
Great service. Knowledgeable and helpful. Willing to... - kpuckett
Great service. Knowledgeable and helpful. Willing to answer questions. Took several days to get an appointment but I saw how busy they were so understandable. Safety measures in place. Will use again.
Excellent service, Vinnie is great, thorough very... - gneri
Excellent service, Vinnie is great, thorough very knowledgeable, extremely professional. Answered every question, completed service as promised on time, and as quoted. It was a pleasure working with Vinnie.
The team got me in quickly was very efficient kept me... - troy0924
The team got me in quickly was very efficient kept me informed the entire time and followed up after the repair to make sure everything was OK. Excellent service I would recommend them to everybody
I had a great experience. Tyler was friendly and not... - jc5jc2000
I had a great experience. Tyler was friendly and not pushy!! He was very knowledgeable about many of the vehicles. He worked hard to get everything we needed.
Good service from. Eric in service department. He handled... - samanthawilliams07
Good service from. Eric in service department. He handled all of the situations professionally. I will continue to use him for my service needs. Thank you
Everyone is great at Hayes, I've been a very satisfied... - jasonewinggolf.com
Everyone is great at Hayes, I've been a very satisfied customer for 10 years and don't trust my Dodge Ram 1500 with anyone else. Adrian is great and the whole team is awesome. The prices are great and the service is always great. I never wait long and my truck is always treated with love
Bubba and Team were amazing! Customer Service... - bmazur
Bubba and Team were amazing! Customer Service outstanding! Repairs were done timely and well as team went above and beyond to get my daughters truck fixed ASAP, even working after hours as they understood she was driving home 18 hours for winter break. Can't say enough about this team and their commitment to their customers, it's far more than just business for them. We felt like family.
The customer service associate was great today! I was... - ktford23
The customer service associate was great today! I was very well taken care of. He explained everything thoroughly and was very polite. I was in and out without any problems.
Outstanding customer serviceThe service department... - trbailey12
Outstanding customer service
The service department informed me of the services needed. Although the vehicle was not cleaned when pick-up. The service department asked if I would bring back the vehicle do they can wash the truck. Overall - Great Job!
Great Customer Service!!!!!!!!! I was well informed... - Jarvis S.
Great Customer Service!!!!!!!!! I was well informed about my vehicle throughout my visit. Work performed in a timely manner!!!! I would gladly recommend 5 Star Chrysler to friends and relatives!!!
Service was good, didn’t have a appointment but I was in... - cgrace37
Service was good, didn’t have a appointment but I was in and out within a hour or so. Would recommend this dealer for service needs.
We went to get my husband a 4 wheel drive vehicle and... - Tori Fish
We went to get my husband a 4 wheel drive vehicle and that’s what we come home with. Our experience there was amazing everyone was super friendly.
Easy to make appointment. Service completed in a timely... - brendahill710
Easy to make appointment. Service completed in a timely manner. REALLY appreciate the courtesy car soI didn’t have to wait several hours for service.
Young lady in service department was excellent in... - We_ward
Young lady in service department was excellent in providing customer service. She explained that the job would take longer then exected. She was nice enough to arrange a shuttle he for me.
AWESOME TIME FRAME I GOT MY TRUCK BACK SOONER THAN... - eddieriddle1972
AWESOME TIME FRAME I GOT MY TRUCK BACK SOONER THAN EXPECTED THANKS FOR FIXING MY TRUCK IN A TIMELY MANNER I REALLY APPRECIATE IT AND TO THE STAFF HAPPY NEW YEAR
I was very pleased with the visit. It was very simple and... - Codygr12
I was very pleased with the visit. It was very simple and very easy. The employees was extremely helpful and nice. And the building was nice
The service department has had my brand new Jeep... - drefigueroa
The service department has had my brand new Jeep gladiator for repair of a Death Wobble for the past month and have not been able or willing to complete the warranty repair.
I had a warranty issue and they got me right in for... - tish56125
I had a warranty issue and they got me right in for appointment. Did not take long and they were very friendly, courteous and professional
Was experiencing extreme vibration in truck. - Max
Vanessa had her tech check out the truck which is a 2003 Dodge 3500 duelly, upon inspection from front to back his diagnosis came to be 2 bent rims, I bought 2 new rims and they installed them and problem corrected, plus they took care of me on the bill.
Very thorough and professional. Explained everything to... - sylvia32256
Very thorough and professional. Explained everything to us and very helpful throughout the entire process of getting the work completed on our vehicle. I believe I would buy a Kia again.
Serviced my car and rotated tires in a timely matter.... - keithrentz
Serviced my car and rotated tires in a timely matter. Always had great service on every trip to the service department. Thanks again K Rentz.
I'd like to give a great shout out to Cody the whole... - Bill C
I'd like to give a great shout out to Cody the whole service department for an outstanding job 2015 Grand Chief Cherokee thank you
This place is the very best.They always take care of my... - Seberry1427
This place is the very best.They always take care of my needs they are very personable and care about you as a customer and a friend .I have always been very satisfied with the quality of work and the responsible employees that work on your car I bought my car new there in 2009 and they have been the very best I would highly recommend James O'Neal to anyone they really do care
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