Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Everything I was expecting was taken care of on my first... - mzamiska222
Everything I was expecting was taken care of on my first visit and found out I missed when just driving. Was able to use my extended warranty as well. Very happy with this dealership.
Top Reviewed Service Specialists At This Dealership
Oil change was prompt (one hour). Was given keys to car,... - wsweet43
Oil change was prompt (one hour). Was given keys to car, could not find, then ask for help and car was located and brought to me. The car was wet, but not clean. Should not need search to find car.
Certified Service Advisor
Pete is awesome Jake is awesome too. They are great to... - THOWES2
Pete is awesome Jake is awesome too. They are great to work with They are knowledgeable in the products and make sure that you have the right vehicle
great service. fast and friendly and when i needed info... - hannigan.patrick
great service. fast and friendly and when i needed info they called back and explained stuff and my car was clean and ready for pickup
Jared and everyone at Gary Lang made this an absolute... - brittnoel1
Jared and everyone at Gary Lang made this an absolute painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun.
Service department was fantastic, in and out in no time.... - HRNGTN1
Service department was fantastic, in and out in no time. I can not believe how efficient and welcoming the service team was. Definitely will be back
Service BDC Rep
Excellent service advisor Danielle O Connor she made sure... - PATMIKE
Excellent service advisor Danielle O Connor she made sure everything was fixed and working to my satisfaction. She also made sure we had a loaner available for the extended service visit
Service BDC Manager
Arrived on time and was immediately checked in. Service... - wjnystedt
Arrived on time and was immediately checked in. Service was performed in the time predicted. Service Dept Staff was pleasant.
Afterward, car was nice and clean.
Been comings for years, friendly, gets the job done but... - SALES95
Been comings for years, friendly, gets the job done but expensive as all get out.
Loyal customer but some consideration might be nice after so many visits.
Courtney went out of her way to make sure I was taken... - DAISY3001
Courtney went out of her way to make sure I was taken care of for the recalls on my 2016 Chevy 4500 thanks! Loralee Coggins
Always friendly, helpful and interested in solving a problem - mshoemaker157495
My visit was just to run through the car wash and as I was leaving a very observant employee noticed my front license plate was hanging down and about to fall off. He alerted me and said if I had a few minutes he would fix it. He quickly returned with a couple of tools and re-attached the plate. This above and beyond attention to detail is what elevates Marquardt of Barrington from the others. I did not get his name so I will provide a brief description; young, slim, with red hair. Thank you for noticing and taking care of my issue. Marsha Shoemaker
What an experiance. - danscales63
I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind my dream truck and getting the best monthly payment possible. Both Rich Heintz and Rick Ingold showed me around the place and introduced me to every body that will be there to help me out with what ever I need. I would never have found my truck or even understood all of the ins and outs of my new truck without the learned help of Rich. Rich made everthing possible for this sale to happen including workiing on his day off to get my new ready for deleavery. Thankyou Rich for everything!
I was very pleased with the work they did on my car, the... - grumpy
I was very pleased with the work they did on my car, the only thing missed was putting the rear seat back down. The job was done quickly and I will be back.
I'm very grateful for the way I was treated at S&K. MY... - Rod
I'm very grateful for the way I was treated at S&K. MY car was in and out of the shop at S&Ok about 6 times. Rod was always very concerned and patient. They stuck to getting my car serviced and I appreciate that I think we got it fixed now and some other things 😊
Louis did an excellent job with the explanation of my... - Ray15411
Louis did an excellent job with the explanation of my Buick Envision. He is very knowledgeable and patient. Keith was also a pleasure to work with.
Traveling through St Louis when the check engine light... - caligigi55
Traveling through St Louis when the check engine light came on. Called several dealers, but Laura was the only one who was gracious enough to make time to check the car out. Turns out it needed a turbo charger. The part was on back order and would require additional days to get. Adam, the Service manager, found the part at a local dealer ad had the seal delivered fed ex. His creativity and the skill and thoroughness of the technician had me on my way the following day. I only lost one day of my trip. This dealer is great, courteous, creative, resourceful and customer oriented! You can’t go wrong!!!!
One of the most frustrating thing about the service... - Elenita.nero
One of the most frustrating thing about the service personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad customer service.If I did not call ,I wont even know what repairs were being done to my car and after keeping my car for 6 days you would think somebody will let me know what the problem was.Very aggravating experience.
had a appointment on April 3 with a advisor AJ. I was... - Latasha Allen
had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to this dealership for years with all my vehicles. I was told by him he couldn’t give me a loaner because I didn’t purchase my vehicle there. So I took it back to where I got it from, they kept calling him so they can see what is to this invoice and what need to be repaired.no respond from him at all. I am very upset and unsatisfied with castle Buick advisor what was done to me. So you tell me if my motor when out and I come there and pay for repair you can’t give me a loaner until you finish the work because I didn’t purchase my vehicle from there. Bad business
service review - F Bieneman
Service at Lighthouse Buick GMC is exceptional. Matt Kimmey is great service representative always friendly and helpful. Facility is clean and friendly. We highly recommend Lighthouse for any service or sales.
I work at a prison and they returned my car unsecured. My... - Stacy Brackett
I work at a prison and they returned my car unsecured. My drivers window was all the way down. Someone also hooked they’re phone to my system. I had to resynce mine up before it could be used since it wasn’t the last phone used. Jade was extremely friendly but service department could be better
Took my gmc yukon to have passenger airbag replaced per... - limaramiro
Took my gmc yukon to have passenger airbag replaced per recall. THEY BROKE MY DASHBOARD AND DIDN'T FIX IT. Will not be taking my cars here no more!!!
Update on center screen problems. - Bigmuddy
Finally after getting the correct part from gm the problem is fixed. After everything is said and done I'm sure the dealership did everything they could to speed the process. Auffenberg has a great service manager and service center. I'm also certain if this was their personal vehicle they would understand the frustration of this whole experience. Dealership= A . G M C parts delivery not so much.
FIrst and foremost, I am never one to complain and I am... - jschmidt22
FIrst and foremost, I am never one to complain and I am very easy to please as a customer. However, due to my absolutely awful experience(s) with Bachrodt, and the fact that they offered the card advertising reviews, I decided to express my displeasure with them.
My first experience was when I lost my keys and was in desperate need of a new key to be made for my vehicle, an obviously desperate situation. My first red flag was when I walked in the front door, there were multiple employees sitting at the cubicles nearby and not one of them looked at me or offered to help. When I stood there and no one acknowledged me, I walked around the lobby eventually finding my way back to the parts area. When I arrived at the parts desk to obtain a new key I was told the system was down. Okay, understandable. They took down my information and assured me I would receive a call by the next morning. I did not. So I called, was told the system was still down and I would receive a call later in the afternoon for an update, and they again took down my information. I did not receive a call once again, and at this point I am still without a key to my car and my car period. I called that next morning again, and was told they had my information and would call me when the key was done. At that point I disregarded Bachrodt and traveled out of town to obtain a new key. I never received a call from Bachrodt either, by the way. Thankfully we had a 2nd car in my family to travel out of town to get the new key!
Nextly, I was in need of a replacement part for my car and despite my objections to doing business with Bachrodt, I decided to give them another try. This experience was even worse! I called for the part ahead of time and was told to come in the following day to pick up the part. When I arrived, I had one of the salesmen cut me off in the hallway heading back to parts and he rushed back to the parts desk ahead of me. The parts desk then serviced him before me, when he was only asking about an aftermarket part for a truck that he sold the day before. So I stood there waiting patiently for nearly 15 minutes before the guy at the counter yelled back for someone to come help me. When someone finally came up to help me, he acted he like it was such a chore to service me and have my business. While I was being serviced, the salesmen and the two parts gentlemen all made me feel like I shouldn't be there any my business was annoying to them. They laughed and joked and talked about the parts the salesmen wanted before the employee said "well I should probably go get your part" and walked away. He returned almost 5 minutes later and tossed my part on the counter, asked for my payment, rung me up, handed me my receipt, and mumbled what sounded like "thank you" and then went back to his jokes with the salesmen and fellow parts clerk.
I have never, ever, received worse service in my life at any store in any industry, as I have twice now at Bachrodt. I truly am not hard to please at all when it comes to service, a simple thank you and a smile will satisfy me more than enough. Bachrodt has much to learn about customer service, that is for sure.
I will never recommend anyone I know to go to Bachrodt for absolutely anything at all. I will be more than happy to travel out of town or pay extra to take my business elsewhere rather than to deal with Bachrodt. Their messages they play while you're on hold are such a joke..."we truly care about your business and customer satisfaction".....what a joke.
bad company who abuses employees - cortezsavage
they allow management to physically abuse employees. they underpay employees and screw them on bonuses. the owners are wonderful but they don't see their management running the place into the ground.
Arlington Heights Buick GMC
Arnie Bauer Buick GMC Cadillac
Bill Kay Buick GMC
Rizza Cadillac Buick GMC