Easy car buying - JlW
Easy car buying, thank you Sam. This is our fourth Mazda purchased with Sam. Mazda makes a quality car. I’ve owned four others, wont stop.
Top Reviewed Specialists At This Dealership
Windshield Replacement - bob goshert
Two things keep this from being a 5, and it is related to the sub installing the windshield, rather than Skillman. Installing sub was late (happens sometimes), and he did not remount the KY bridge transponder (annoying since I mentioned doing this). Although after he left I was promised he would mail the transponder, it still has not arrived in the mail.
Service Tech did offer a loaner when the installing sub was late.
As usual the Skillman staff was courteous and professional.
friendly fixers - RL29
With the many miles I drive there are always road hazards that take a toll on my car. Thankfully, the service department at Magna Motors has helped me to stay ahead of potential problems. Great service.
Totally awesome. I always receive great customer service. - Debbie D
Tom Roush is the best dealership to buy a car from and utilize their service. They offer valet service for their Lincoln customers which is awesome. Susie is so easy to work with and goes above and beyond to make sure everything is perfect. My wife and I both own Lincoln's and are 100% satisfied!!!!
My New Baby - Gravy momma
The guys were so helpful to me .They were making sure they listening to me on what I could afford and did not stop until they put me with a good car.Thankyou guys so much .The guys who Helped me was -Aaron Aff & Christian Sauvajot.Thankyou young Men again I was made at ease with you.I have been telling everyone about you 2.Merry Christmas to you Both.
I had my Mazda serviced at Royal Mazda in Bloomington, IN. - bobbob45
The service techs were great! Tony and Kixie made me feel right at home, but they were very professional. They got me in as soon as I got there and I was a littly early. I had a tail light replaced and it only took about 20 minutes! I would recommend Royal Mazda to anyone. This is my first Mazda and it will be my next car too!
Did not disclose accidents on preowned vehicle - AngeloE17
In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what I've been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else.
VERY poor service experience - Scott123
VERY poor service experience. I Recommend NOT using Hubler Mazda in warranty or out of warranty. Bearing(?) noise in front end was diagnosed as bad tires without even a test drive. I had to talk them into taking it for a test drive. They swapped tires and test drive still demonstrated noise. After further investigation they said noise was 'normal', and CHARGED me $95. VERY poor customer support. Since they charge within warranty period, I STRONGLY recommend not buying a car there are using them for service. I am out $95, and car still makes the same noise. Car has 29k miles and is 2.5 years old.
Issues as soon as car was bought! - Helen
We went with our son to buy a fuel efficient vehicle. Bought a 2016 Sentra. Salesman and finance men were good. As soon as we left we noticed the car start to overheat. My son took the car to the services department and when we went to pick it up we were told nothing was wrong. Well on his way to work this week and stuck in traffic the car began to overheat again. Luckily he was able to get to a gas station. Checked fluids and all was good. Taking it to a Nissan dealership now. Luckily we purchased a warranty but don’t think we should have to pay the deductible on a car that was sold to us with problems. Will NOT be buying another car there again.
Update: Took car to Nissan dealership. Needed a new fan. Why couldn’t Kennedy figure this out??? Should never sold us a car that overheated on the way home from the dealership!!!!
Straight up LIED - bkk9f
I took my F350 there for service. It was a certified pre-owned from another dealership. The brakes were locking up. They told me it was because the rotors and pads were so worn, it was over extending. It would be $1200 to replace them.
I said, let me have my truck....it had been Certified 1 month prior. Take it home, pull of tire, pads and rotors are brand new and had been changed at the certification....actually found paperwork to verify.
They also charged me $125 to diagnose. I took it to another Ford Dealership and they replaced the master cylinder ( WHICH FIXED THE PROBLEM) and told me it was covered under the warranty.
Easy and great deal on a new car! - fidyyuan
I worked with Timothy Farrell on purchasing a new Mazda. It was a very simple process and worked out a great deal. If anyone is looking for a new/used car, I highly recommend reaching out to Tim!
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