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Matt was very patient with us as we looked for the right... - Markasearles
Matt was very patient with us as we looked for the right Mazda over the past few years. The perfect MX5 Roadster showed up and we stopped in to view it. Within minutes we knew it was the ONE. My wife and I decided the time was now to make the purchase and Matt was professional, kind, knowledgeable, and willing to help. Sam was also part of the process and greeted us with a smile and both remembered our names and were so friendly and answered all of our questions and addressed our needs.
Top Reviewed Specialists At This Dealership
Excellent service and great attention, good waiting room,... - manruz
Excellent service and great attention, good waiting room, the whole area clean and tidy ok
I was extremely pleased with my recent experience with... - Condor6121
I was extremely pleased with my recent experience with this dealership. I had a special request that was granted and every person I dealt with was friendly, professional and did the utmost to make sure I was taken care of. Hats off to you!
Went in after a horrible experience with another dealer..... - Tlondy97
Went in after a horrible experience with another dealer.. long story short Bryce saved the day. He is such an asset here. Go see him.
Disappointed, feel taken advantage of, Service Specials... - Mike
Disappointed, feel taken advantage of, Service Specials not applied charged double oil change/tire rotation brake inspection & bake job, my fault didn't print specials
General manager Andrew sent me an email saying he can... - Richkay09
General manager Andrew sent me an email saying he can work a deal not normally available but he could do it for me. Total lie. Went there and he could only do the bare discount that Costco already got me. Total waste of time!
Good people to do business with. Very consistent even... - barbourshots
Good people to do business with. Very consistent even with the challenges of doing business in today’s market. From Mr Roush down to the janitors, the helpful and hardworking crew gets it done in record time.
Magna Motors Service Department - Mr. Englert
On Wednesday 08/06/2020 my wife called Magna Motors Service Department around 12:06 pm because our 2016 Mazda CX-5 check engine light appeared. She had a 3 min phone conversation with the associate at the desk, can not recall their name, on if we took the vehicle to the 4500 E Division St. Evansville, IN 47715 location, we would not be charged with the diagnostics charge. The associate stated that we would NOT be charged for the diagnostics, and we scheduled an appointment for 08/12/2020 @8:00 am. We got a call around 11:00 am on 08/12/2020, stating they ran the diagnostics and found the issue. Which was, by their best guess, a rodent had gone up behind our gas tank and chewed a whole in the evap hose. Once we showed up at the Evansville location around 12:15 pm, we spoke with a Jason Hall about the issue, and he estimated the repair would cost $566.78. He presented us with our options but unfortunately it was not covered under warranty since it was caused by a rodent. We decided to possibly get other quotes and wanted to shop around. Once we told Mr. Hall about his he told us we owed $130.00 for the diagnostics, which we were told by the associate on the phone that we would NOT be charged. He stated this was standard and asked who we spoke too, my wife couldn't recall the name of the associate. Mr. Hall then spoke to his GM. Mr. Hall stated his GM said their was nothing they could do but take the $130.00 off of the $566.78 repair and labor since they couldn't confirm that anyone told us the diagnostic would NOT be charged. We were frustrated with is for obvious reasons, and Mr. Hall also stated they had phone records of every conversation, and couldn't hear anything about the associate stating it would be free of charge. Once he disclosed this information to us, we requested to hear the conversation because my wife was confident she was told it would be free of charge. Again, Mr. Hall went and spoke to his GM, once he returned he said their IT department was pulling the records and we could wait in the waiting room. At this point, my wife had to take my car back to work because she had a 1:00 pm meeting. I waited in the service waiting room for around 15 mins, then I was introduced to the GM. I can not recall his name, but he shook my hand and he stated again, there was nothing they could do. He then stated they couldn't really hear the conversation, just the duration of the phone call which was 3 mins long. He also mentioned he could assure me his associate did not state it would be free because diagnostics is standard and charged. I told him I was very frustrated and he just apologized and again, mentioned they could take off the charge if we went with them of the repair. I then told him, I will be taking my business else where and he walked away. I ended up and paid for the charge, since at this point there was nothing they could do for me and clearly they weren't going to refund the charge. It was obvious they lied about having phone records that they listened too because once we challenged that, they stated they couldn't hear the convo just the duration of the call. Once I paid, they were pulling up my Mazda and I asked Mr. Hall if they really had phone records or was that just something they said so we would pay. He ensured me they did, even through clearly they lied about it and we caught them. This is NOT AWAY to do business.
To make it even worse, once I got back into our Mazda, there was trash in my cup holder, an empty Gatorade bottle that looked like it was lime. Then, when I got home and reviewed the statement they printed off, it stated we received a complimentary car wash. Which we clearly DID NOT, since there was still bird poop on our car and bug splatters on the front of the car. I then called Mr. Hall back, he was at lunch and he returned my call. I mentioned to him we did not receive our car wash, and he stated they were going to do it but I seemed to be in a hurry. Yes, I was but also frustrated from them lying to us about the phone records and leaving trash in our car.
Please do not do business with this service department!!!
35,000 mile maintenance check - LVDongieux
All personnel were very nice and helpful. Everything done on time. Washed and detailed my car when the service work was done (complementary). Glad to have Basney as my
I purchased my car from here last fall and it was a... - nk7nk71996
I purchased my car from here last fall and it was a smooth process. Since then I have serviced here and I would definitely recommend both their sales team and service department.
This was the first dealership where somebody came out to... - scott
This was the first dealership where somebody came out to greet us and ask us questions and show us vehicles we were very impressed and I recommend this dealership to anybody that wants a Volvo or a Mazda or any other cars they sell highly recommended I would give them a 12 out of 10 they have reached out after the deal which is even more astounding and shows they're worth as dealers