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-David Scott is just super to work with. He is not pushy... - Kathleen
-David Scott is just super to work with. He is not pushy but helpful. I feel like I'm working with a friend when talking with him. I found a vehicle I liked on a Sunday, and David saw me right away on Monday, which was great. And then by Tuesday I was driving my vehicle home. How fast and fun this whole experience was. This is the second time David has sold me a vehicle and I look forward to working with him in the future. Since this purchase I have already given out his name to someone inquiring about purchasing a Kia. I really play up this dealership to people because of my excellent service I've had over the years.
Purchased vehicle on 5-28-2021. They offered their... - Epgilluly
Purchased vehicle on 5-28-2021. They offered their “protection package” that they told me they would install and would take a day or so, but that they couldn’t do it that day or (a Friday) and that their service department was off until Tuesday, June 1 (earliest they could do it). Explained we lived 2.5 hrs away and so didn’t see how that would work. They offered to come and pick up the car and leave me a loaner and bring it back. I agreed and said we actually were due to be out of town and they could pick it up before we left and not have to leave me a loaner. They agreed to this. After driving the car home I realized that many of the advertised features did not work properly, told them about it and said I was unhappy and wanted to return the vehicle (June 4). My sales person Nate told me that the vehicle could be returned and asked me to talk to his sales manager Jim. Jim said they could do that but asked if I would give them a chance to fix the issues (windshield wiper, passenger talk, Rear Entertainment System not mirroring with IOS as advertised) and if I still was unhappy they would “unwind the deal”. They picked the vehicle up on June 7. I told them I needed the vehicle back no later than June 28. On June 22 I messaged Nate (sales person) and reminded him I needed vehicle back no later than June 28 and was told that would be set up. On June 24 I got a phone call from Kia corporate and was very confused and messaged Nate, he wasn’t sure what was going on and would check. On June 25 Nate informed me that they were waiting on a part for my vehicle that they had just ordered a few days before. I asked why they had left my vehicle sitting for close to 3 weeks with no work done on it and said I would need a loaner if they were keeping it. On June 28th I expressed my frustration that I didn’t have my car, didn’t have a loaner and they had no clue when I would get it back. Nate stated that “Jim said we could unwind the deal”. I said I wanted to speak to the GM, was told “Chuck” would call me. Chuck called and promised to fix everything and admitted that they had “dropped the ball” and apologized profusely and asked for an opportunity to make it right. He assured me that at that time the windshield wiper issue had been fixed and they were only working on the passenger talk issue, and that the Rear Entertainment System issue was not something they could fix. He asked me to work with the head of his service department Tony Loser. I agreed and they brought me a loaner car on or about June 30. On or about July 5 Tony contacted me and said they still didn’t know how much longer it would take and they wanted to get the loaner back and get me a rental van. On or about July 6th they came to pick up loaner and drop off rental SUV from Hertz, Hertz called and said they needed my credit card number for a deposit but assured me Edwards Kia was paying for the rental and the deposit would be returned to me. On July 8 Tony contacted me and said my vehicle was fixed and that they would arrange for it to be returned to me. It was returned to me the morning of July 9 (over a month from date they first took it). The Vehicle was returned disgusting inside and out, the windshield wipers weren’t fixed, the Rear Entertainment system was somehow worse. I expressed my frustration and was told by Tony that he would check with the Technician and get back to me Monday (July 12). I told Chuck same and said I wanted to unwind the deal on Saturday, July 10, and he ignored me. Monday, July 12, I discovered that Hertz had billed me for the entire rental, plus the deposit, $179.82, and contacted Chuck, Tony and Nate. On or about Tursday, July 13, Chuck verbally promised to fix it and thanked me for my patience and understanding. He offered to send me a check for my first car payment and said Tony would figure out how to get the technical issues fixed ASAP and that they would also pay for the vehicle to be detailed. I saw a pending credit from Hertz for the two charges at that time. On Wednesday, July 14, Tony told me that I should contact Oakes Kia in Kansas City and that he had already discussed with them. On Thursday, July 15, I checked my bank account and the pending credits were gone and the charges against me had gone through. I contacted Tony and Chuck again and said I was done, that I had given them every chance to fix it and this was the straw that broke the camels back. I was not responded to. On Friday, July 16 I called Chuck and said I wanted the deal unwound as I had been promised on multiple occasions if I remained unhappy and at this point and for the first time Chuck told me he would not unwind the deal. I told him I had relied on their promises or I would have unwound at the beginning, he said again reiterated that he would not unwind the deal because it had already been titled. I said titles can transfer and he said he wouldn’t do it because the car would then be used. I told him that he was engaged in unfair and deceptive trade practices. The title to the vehicle was issued on
June 11, 2021 and I was told after this date that I could unwind the deal.
Also came to find out that while they had my vehicle for over a month they used it to make sales videos, probably used as a demo too which explains why it came back disgusting on the inside.
Horrible experience! Not one promise has been kept.... - Jruther23
Horrible experience! Not one promise has been kept. Absolutely will not EVER buy again from them!! Bought truck over a week ago and have only drove it 4 days, been back in their service department since then. Don't have the time or the words to describe how disappointed I was/am with them. The worst part is that they know and admitted to their broken promise(s) and basically just said "sorry"! Again, will not be a returning customer and will let anyone and everyone know how I was dealt with. Would give zero star rating, but not an option.
If you have any kind of anxiety, Don't Do It!! It's a set... - Mfreeman
If you have any kind of anxiety, Don't Do It!! It's a set up. Buyers remorse after they hold you hostage and then you end up with $8200+ crap that ya don't need, because you just wanted the car and to leave. Don't tell em you got $4000 down either, HUGE MISTAKE! CAR WAS $19,900 by the time they were done xxxxxxx all the oxygen out of ya it cost $28,000, no joke! Then if you ever get your car totalled by trees, trying to get any of your warranty check back is a flipping hassle. 1st I was told my check was cut and being sent to my bank. A week later after no check, I'm told my car was repossessed and they didn't owe me nothing, then 2 seconds later "Mr. Finance Guy A.E. tells me oh the girl made a mistake. Then he tells me that my 72 month or 75,000 mile extended warranty was no good because I had 80,000 miles on the car. I bought it used with 24,000 + miles already on it. This is on going since the July 10th, 2021 storm and can't get the rest of my car paid by GAP because they are now holding my money hostage. RUN PEOPLE, DO NOT BUY FROM THEM. On top of all of this I had to hire a lawyer and bought a car from another dealership, which I'm still having to make payments on the car they won't give me my warranty refund for, because the GAP insurance I bought from them can't do anything until I get the check!! Worst experience ever!!!
0 STARS ACROSS THE BOARD
roger and jason were wonderful to work with. very... - dmbluecar
roger and jason were wonderful to work with. very knowledgeable. very helpful and kind. answered alot of our questions. glad we had them to help us
Told me they were selling me a type s but it turned out... - jcm
Told me they were selling me a type s but it turned out to be an lx (difference is safety features that are not visible). they left the body type blank on the contract.
I was told we'd do a walkaround checklist when they delivered it but that didn't happen. also found my supposedly new car had hail damage, 550 miles and other signs of previous use.
I am disabled and unable to do a quick inspection...
Calls to sales mgr. Lucas Legrand have been unanswered and msgs not returned. Talked repeatedly to salesman Matthew Dirks whose only response was that he would have Lucas call me which hasn't happened.
This is day 3. I will update after i hear from my attorney and/or billion.
~Came in for a brake checkup~ - FourEyes
My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that.
Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place.
Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership.
I purchased 2020 kia forte GT line brand new. At 4,754... - mkemp555
I purchased 2020 kia forte GT line brand new.
At 4,754 miles the transmission went out or the IVT part of it on a brand brand new car. the service manager is rude unprofessional told me "YOU DONT GET A NEW TRANSMISSION ONLY WHEN YOU GET A NEW CAR"! (uh excuse me I did purchase a new car) there is a known issue apparently with the KIA IVT Transmission. Kia is aware of this issue however they replaced with an inferior rebuilt transmission that is still having issues after researching more on the transmission issue this particular IVT transmission continues to have issues and some Kia owners have had to have this repaired more than once see below
Migliaccio & Rathod LLP is currently investigating the 2019-2020 Kia Forte, 2020-2021 Kia Soul, and the 2021 Kia Seltos for defective transmissions. Owners report a variety of issues including: erratic tachometer readings; sudden loss of power; inability to shift gears; and inability to accelerate. Cars with as little as 1200 miles have needed replacing of the vehicle’s Intelligent Variable Transmission (IVT), which is Kia’s version of the continuously variable transmission. Affected owners may be without their newly-purchased vehicle for over a month, and some owners report that their vehicles have received multiple transmission replacements after the same problems persist.
Does your 2019-2020 Kia Forte, 2020-2021 Kia Soul, or 2021 Kia Seltos have transmission-related issues?
20 / 200,000 warranty doesn't mean a thing when you have these issues .
I purchased a LEMON VEHICLE from Kia of Des Moines .
Outstanding service and professionalism. Always... - Mexhawk
Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!
Had a great experience with the Service Dept. at Smart... - lindadelay32
Had a great experience with the Service Dept. at Smart Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and ordered a new engine. He kept us informed when he received the parts and when it was ready for pickup. Very pleased with the service and would highly recommend them. They made it easy for us! Thank you!
Service Department - Debbie
Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.