Easy service visit - Slowdeer
I dropped off my Kia in the morning for the 7,500 mile service. The sevice technician told me of an open recall, and we agreed that they'd take care of that during the same visit. I only had to wait a couple of minutes for my shuttle ride with a friendly driver, and in the afternoon the same driver picked me up at exactly the agreed time and place. When I got back to the dealership, my car was ready with all the services and recall work performed, and my share of the costs (for oil change) was very reasonable.
Edwards Kia is TRUST!!!! - SherriRieke
You will never need to shop around for another home where you buy your car/suv/van/truck. Edwards has it all and Edwards Kia is my favorite.. my salesman Kyle is the bomb.com, caring, fair, and makes sure I feel at home. I want a deal, he needs a paycheck and Edwards needs to pay the light bill. With that said I feel we all win and I have always loved this dealership.. I have bought 8 cars/SUV from Kia, my daughter's have bought 4 cars, my neighbor bought 2 cars, and 3 of my friends have bought cars/SUV from them, all on my referrals and experience which has always been excellent. I use their service department, Tony the service manager is AMAZING!! RON and Antonio in finance, Joe the Kia sales manager, Darrell, Bob and now Kyle my salesman, really everyone is amazing. I'm serious when I say I love this place, and to give you some history, I used to sale cars years ago so I'm not a fool when it comes to buying a car. I seriously cannot say enough about Edwards Kia and all the product Edwards sales. I promise you will not be disappointed when you buy here and you, like I, will make Edwards your forever car home.
Very easy to work with! - RoyT
It was a very nice experience, the dealership had the truck ready for us to test drive, did find a small issue, which was taken care of right away. Financing was done right on the spot, which did not take very long, we got a great rate! Great to work with such an efficient group.
We had a great experience purchasing our new KIA - Saragary11
We arrived late last night and Steve Sexton welcomed us and talked to us about our interest in vehicles, Steve informed us of other new vehicles we should look at as well. We appreciate Steve staying late to help us be better informed. We contacted Steve on email of cars we wanted to test drive and time we would be in. When we arrived Steve had our cars lined up and ready to test drive, Steve made us feel welcome and answered all our questions. We worked with Steve on purchasing our new Niro and then onto the smoothest and easiest financing with Jim Voss that also made us feel welcomed and explained everything in detail. Was then taken to our car to meet delivery person, we forget his name. All our cars mechanical and technology information was reviewed and explained to us in layman terms and was fantastic. Before we left with our new car the General Manager Mr. Sellers greeted us and thanked us for our purchase and asked if Kia or staff could do anything more for us and answer questions. This was very nice of him, Steve Sexton also asked before we left if there was any questions we had and thanked us for purchase and said to call him our service with any needs. KIA Des Moines is true to there advertising on fast friendly service and sales. Thanks G. Osborne
Great place for first time buyers... - shashariyah
The staff are very friendly and attentive. The environment was comfortable, the sales men were not too pushy, or demanding. There was allot of openness, understanding and patience when they were dealing with me, allowing me to have the ability to take my time and make a decision on a vehicle that was right for me. The only, I guess slight flaw is all the paperwork, and the time you spend there(also, understanding all the paperwork). So ask allot of questions, because no question is a stupid question. Especially, when it comes to your livelihood and money. Again, great staff and friendly environment, and they are good with taking their time to make sure you, the customer is at ease, whether it is trading, buying, or selling.
In ethical business practice. - Dontshopedwardskia
Damaged our vehicle, tried to buff out scratches, caused more damage and basically are telling us to f, off in Chuck Norman's response. Very unprofessional. After Chuck told me he wasn't doing sh** for us he proceeded to get in my face pushing me with his stomach calling me a punk. All we wanted was for them to fix there mistakes. We bought a brand new car. And they damaged it. We also haven't received any form of apology for this. Every time they say will call back we never receive a phone call. Even called the district manager troy r. And has ignored this situation saying hick runs this department. If your gm is allowed to approach customers like this. Can only imagine what the upper management is like.
Expect to pay a LOT for a little - SLS79
Brake lights went out on Kia, ended up being filaments out on both!! Which is good - not an electrical problem, so less cost, but NO!
The bulbs cost $$8 ... someone twisting them out and putting new ones in - $80 ... oil change $33 ... cabin filter $90 for part and Install.
Unbelievable...will not be going there again!! (And 2.5 hours!! Not busy when I got there, but saw other people come and go before my car was done)
~Came in for a brake checkup~ - FourEyes
My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that.
Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place.
Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership.
Terrible - gale e schlesinger
Have serviced my vehicles for years Always accepted ALL COUPONS for oil changes. When I presented my coupon today for an oil change (used these same coupons ,many times before) it was no good because "McGrath would lose money." Either you do or don't accept coupons? Bet they did not lose money on the three cars I have bought over the last 5 or 6 years. Took my coupon and left. NEVER to return
Poor Customer Service - Jakekoenig55
Their parts department really struggles to order the correct parts. Several times I've ordered a few hundred dollars worth of parts through them on separate orders, only to find that they ordered the wrong parts even while having my vehicle VIN. Very disappointed in this dealership. Will not bring them any more of my business.