12 Iowa Kia Dealers
Jon and Markus made a very crummy day into a pleasant - Joe Kwiatkowski
Jon and Markus made a very crummy day into a pleasant day. While traveling from Wisconsin to South Dakota our 2016 KIA Sorento had an engine failure. Those two men bent over backwards to get us set up with a loaner and had us back on the road. We were taking our granddaughter for a college campus visit in South Dakota. We were able to meet all of her schedules.
We were fortunate that our vehicle engine problems were covered by extended warranty for parts and labor. I can’t say enough about how well we were taken care of and made to feel like we were the only customer that mattered.
Thank You Finnin KIA.
David was very attentive to my questions and went out of - Craig Graziano
David was very attentive to my questions and went out of his way to give me helpful advice regarding my auto. I was very pleased with the work that was doe and was on my way in short order. With thanks for the excellent service.
We can into look at a used truck on the lot. - bo1adams
We can into look at a used truck on the lot. Derek was the salesperson that helped us. We took a trial ride and was pleased. Then Derek and Justin were very good about getting us on the road with our new used truck in excellent time the same afternoon.
Worked with Nate Ryan, and his Manager Luis. - Jakeevent
Worked with Nate Ryan, and his Manager Luis. They are the goats! Nate is noe the godfather to my son, that's how much I trust him. My man.
Dave made the process quick. - Alex
Dave made the process quick. Nobody tried to sell me anything I didn't need. Very appreciative of how prompt and thorough the buying experience was.
They were fast and extremely welcoming! - Chrissy.tiara
They were fast and extremely welcoming! Service was polite and professional! Thank you so much!
I live in another state and was working with their Sales - dpalmerjr
I live in another state and was working with their Sales Rep, Rick Hawk trying to negotiate a final sales price for a car. I first called him after opening to start the conversation, in which I was then reverted to texting him. After a 4.5 hours with no communication back, I started asking for an update. Finally 30 more minutes later, I start getting responses again. Then finally found out that the car was now being negotiated by someone else and sold out from under my nose. I was ready with the money and transportation to get it to me. If you can't get to their car lot, it there's not point in even trying to purchase a vehicle from them. You will be second rate, even when you are negotiating price to complete a purchase! They tell you a lot of "I understand", but they don't really. It's a shame in the post-COVID times that this is how it plays out for them.
The salesperson Joe was really great. - Vickie
The salesperson Joe was really great. He was so kind and took his time explaining everything. My problem is with Joe's manager, who was so unprofessional and profane. He cursed repeatedly at Joe using the F-word in the middle of the dealership and yelling extraordinarily loudly about absolute nonsense. Joe did nothing wrong! The old guy (Frank, I believe) was just awful! I got so flustered. I almost backed out of the deal because the guy was so horrible to Joe, but I didn't want to affect Joe. If that man is a manager, he needs to be fired! He was the least professional man I've ever met in a car dealership. Five-stars for Joe, but zero for that Frank guy. Billion, you need to fire Frank asap!!! I'm telling people not to go there
Outstanding service and professionalism. Always... - Mexhawk
Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!
~Came in for a brake checkup~ - FourEyes
My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that.
Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place.
Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership.
Service Department - Debbie
Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.