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Terri in the service department is always such a big help... - YotaFamilyME
Terri in the service department is always such a big help and offers top notch professional and friendly service. She knows your car and you by name and always has a welcoming smile on her face. She is such a great asset to Central Maine Toyota. Everyone in service is excellent, I just know Terri from many, many Toyota's I have had serviced here. I wouldn't bring my car anywhere else.
Top Reviewed Service Specialists At This Dealership
Toyota Service Advisor
Joel is phenomenal. - Michael Stef
Joel and the whole team at Portland Volvo are fantastic. I've been working with Joel for over ten years now and can say 100% of my experiences with him have been incredible. Always friendly. Always prompt. And most importantly, trustworthy. I can't count the number of times Joel has told me, "you don't need that." In the end, if Joel says my car needs something, I know it does. You can trust him too.
Leak repair and regular service - Genny
I found a leak in my vehicle. Was able to schedule an appointment in less than a week. Also while there had to have regular service completed. Annual inspection also done. I was able to use a loaner vehicle for free. There was no charge for the inspection and also I was no my "free" oil change. I enjoy saving money so this was a win win for me.
Chrysler Service Advisor
Wheel barons toasted - Baz88
I never got a survey for my service from Michelle so I will do now. She went above and beyond for me to get my Wheel barons fixed and covered under warranty. She was even sick and still did her job. She's awesome.
Sales & Leasing Consultant
Matt is always helpful and gets things done! He's the... - jd
Matt is always helpful and gets things done! He's the only one that I deal with when I go there. Thanks Matt for always being so helpful!!!
Assistant Service Manager/Parts
We have 3 Audi’s and Morong has always been a pleasure to... - JB05
We have 3 Audi’s and Morong has always been a pleasure to work with! Service department is excellent and always easy to communicate with, the cars are always in and out in a timely fashion and always done right! Jess and Shannon are always very help!
VW Service Adviser
Fixed operations Director
My New 2014 Taurus - shatt
Want to thank Robin for everything she did to make it possible for me to get into my 2014 Taurus. Robin went out of her way to make sure it happened even when I wasn't totally comfortable about what it was going to cost me to register the car.Robin talked to her manager and before I knew it she told me they would give me a check for 600 towards helping me register the car. Thank you Robin for going the extra mile.
Engine light coming on - Tom77
Customer service was excellent ; problem was solved professionally and on a very timely basis. Staff in waiting room were very accommodating.. Woud highly recommend dealership.
Service With A Smile, Literally! - Jazil
Which actually doesn’t surprise me since I’ve been coming here for over 5 years now and, yes, everyone from the Service Manager on down, smiles! (I noticed this even when no one is around; so it’s not like they are pretending) That tells me all I need to know—although I’ve long known this—about the dealership.
Great service. Issue was corrected and vehicle returned... - cclark919
Great service. Issue was corrected and vehicle returned when expected. Am nearing the end of my least. Will be looking to trade within a couple of months.
My son was driving home to Maine from visit in NH. AAA... - lisakmarazoff
My son was driving home to Maine from visit in NH. AAA towed his vehicle to Bessey because it was closest to him. The tow driver was amazing. Then at 10 this morning, my son called to ask if they could possibly get the car in to, they diagnosed and replaced the alternator and had him on his way at noon!
I have never before dealt with a place like this! - Patrick Hart
Thur Sept 11th - Came into the shop to get prices on parts make an appointment for my car. I left my info and was told that I would get a call later in the day.
Fri Sept 12th – Never got a call. I called in the late afternoon, and was told that I would get a call back to confirm prices on parts and make an appointment.
Tue Sept 16th – I came into the shop because no one would get back to me by phone. I was told by the secretary “who had the owner on the phone” that I would absolutely get a call back later in the day. I let her know how frustrated I was from not being able to make a simple appointment.
Thur Sept 18th – I never got a call, so I called and finally spoke to the owner. I was finally able to get prices for the parts and labor and made an appointment. I made an appointment for 9am on the 30th.
Tue Sept 30th - Came in for my 9am appointment and I was told that the parts were not in yet. Had over a week to order the parts. Got a call at 5pm, the parts were in. Had to reschedule my appointment for Friday Oct. 3rd
Came in and they put in the parts. 2 hours later I had to come back because my car was acting up. They tested the “new” parts and 2 of them were bad. I had to go back the next week to have them do it again.
I spoke with the owner, and he told me that I was not his priority, and I should find another place to get my car worked on. He basically told me to shove off. I have never before dealt with a place like this. After talking to others, I later found out that a number of people who bought their cars there have had many issues with their cars that they bought from him.
July 26 2013 The Service Deptment at Bill Dodge Used Auto... - karldostie
July 26 2013 The Service Deptment at Bill Dodge Used Auto group Checked out My 2000 Beige Buick LeSabre That I purchased on July 13 2013 at Bill Dodge. After My Mechanic looked over the Vehical He questioned a couple Items he found ie leaking valve cover and worn tie rod. He stated that the valve cover leak could cause a Fire and I should bring the car back to Bill Dodge and have it repaired. He also stated that for those reasons the car should not have had Passed a State Inspection.On July 24 2013 I contacted the service deptment and after some back and forth discussion they set me up with a July 26 2013 appoinment. I Met with Bob Murphy he took the car in and after awhile came out and told me that the tie rod end was okay and the front end was soild. They could not duplicate the engine mmiss fire cylinder 3 but did see the P0300 #3 miss fire code also they saw no valve cover oil leak. So I explained that my mechanic show me and it was located between the firewall and the engine. When Bob returned he located some weaping but not a oil LEAK at the valve cover. further Bob stated that cars 2 years old and newer have oil leaks. also stated they did not want to tighten the valve covers cause it could make the LEAK worse. I questioned hime and tried to get him to be proactive that the Leak would only get worse and feared an engine fire Bob said he would talk with the Sales Manager for a fianal decision. Bob also stated that if the Average Customer were to come in off the road and wanted the valve covers gasket replaced. that he would talk the customer out of doing the $245.00 repair cause it just is not worth it. I told Bob That I am concerned about a enging fire on my WIFES car the 30 day Warrenty should apply I should not have to bring the car back under the extended service plan which I bought and have to fork out more money especially when the ITEMS should have kept the Vehical from recieving STATE INSPECTIONS STICKERS in the first place.. and I did not consider myself an Average Customer just off the street . I Had BOUGHT 2 Buicks LeSabre here on July 13 2013 CASH and I did not beat anybody up on the price when I bought them and would hope they would do the right thing and do the REPAIRS. My Last hope was the sales MANAGER of the DAY who I did not met and there was no attempt by him to come out and talk with me at all. OUR GREATEST RECOGNITION IS YOUR SATISACTION !!! are you sure about that. So it only gets better from here I also had brought the other Buick in because of Items that my Mechanic found that should have kept that car from having a STicker to. But I will do another Dealer Review on 2005 Buick LeSabre