10 Massachusetts BMW Dealers

Had an issue with the car (2011 328i xdrive) while - kartes75

Had an issue with the car (2011 328i xdrive) while driving where it started vibrating upon pressing the gas pedal, and then when parked with engine running. Called my usual go to place , BMW of Shrewsbury and they promptly found me a spot on the service calendar for the same day (they are always busy). I spoke to Matt, my service manager, who adjusted details, heard the history and helped me with an Uber ride back. He had a clear update within 2 hours and explained what the fault they found, couple of other minor and medium things to keep an eye on, pointed out what was covered in SULEV warranty and and the need for immediate attention to a brakes issue, for which he found BMW sponsored value deal. Overall I was very satisfied with the experience as always and my car is smooth as ever.

I want. - sdelores61

I want. to share something important to me. Even when it seems like kindness is hard to find. I see it often in the people I work with at Herb Chambers. I've had my car for years, and there have been many times when repairs felt tough and expensive. During those times, I always had faith that situations would somehow work out, and they did. Mohammed, Karill, Jared, Samik, Ryan, and Matt have all shown me, time and time again, that compassion and genuine care are still out there. In that rough moment, Mohammed asked me if I believed in God. His question surprised me and meant a great deal. It reminded me that there are good people who truly care about others, and I'll never forget how much that meant to me.

Nicholas was extremely helpful and honest while - caseyalewis

Nicholas was extremely helpful and honest while appraising my car. Thank you for your time and transparency!!

Yordanys was excellent to work with. - mcsugs

Yordanys was excellent to work with. He assisted in arranging the purchase of new tires and in arranging to have my car delivered to my home. Highly recommend working with him!

We had a good experience overall and would definitely - Salt13

We had a good experience overall and would definitely return to buy from John Durkin again! He was incredibly patient and genuinely committed to ensuring we were satisfied—not just during the sale, but even after everything was finalized. The financing process went smoothly, though we do regret purchasing the Zurich Shield. The application left messy streak marks and what felt like overspray bumps on the car. We were the first customers to work with a new leather repair specialist, and unfortunately, the results didn’t meet our expectations. That said, the team did everything they could to make it right, and we truly appreciated their effort—even if the outcome wasn’t ideal. However, we were promised something extra to make up for the poor experience, but haven’t heard anything further on that. The service department, however, left something to be desired. Despite being told I’d receive follow-up calls, I had to reach out multiple times when no one got back to me. Important details discussed beforehand were missing at the time of the appointment, and items that were supposed to be looked into ahead of time were not addressed. On a positive note, the actual repairs were excellent and the loaner cars were a big plus. The detailing shop also fell short—especially after the leather repairs required several return visits. We eventually took the car to a professional detailer, and the difference was night and day. In summary, while there were a few bumps along the way, our overall experience was positive—thanks in large part to John Durkin’s exceptional service.

Clean waiting area, and service manager was courteous and - lcerce

Clean waiting area, and service manager was courteous and considerate to the customer. Good explanation of service that was provided

I’m not the type to leave reviews but this is a very good - Anadnowicki

I’m not the type to leave reviews but this is a very good dealership with a great service department!

Brakes issue on a Friday afternoon. - michael.sisk

Brakes issue on a Friday afternoon. Got me in at 2:30, fixed and back on the road for my weekend trip . Oh, they were able to wash it as well.

Almost 15 days of excuses, lies, and zero - jz886

Almost 15 days of excuses, lies, and zero accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something like that in a timely manner but nope. By July 3, they ran a vacuum, dye, and UV test and still could not find the leak. they "refilled" it and admitted refrigerant was already low again, meaning it was leaking somewhere. Then I was told they were down technicians and could not do any more work that day mind you this was at 1pm they quit on the vehicle for the day. Fast forward to July 8th, 5 days later, they finally figured out it was the compressor. If they hadn't been lazy and quit on the vehicle maybe they would have found that out sooner. Took 6 days just to figure out what the issue was. I was told parts were coming July 9th and that they'd do "their best" to finish it that day. Shocker parts did not arrive. July 10th? Nothing. July 11th? still nothing. Finally, parts landed 7/16/25 and the car was finished today.. 15 days later. No updates unless I hounded them. No loaner. No offer to get me into a rental car until almost a week later. Not a single ounce of accountability and no real apology. And the best part Nate, the service rep acted like I was the issue the entire time, sarcastic, lazy, and unwilling to get me updates every time I texted, called. When I picked up my vehicle he looked like he could not wait to get me out of the door. No real greeting, no sorry for the delay, just terrible customer service and thanks to that I will never return here unless something changes. This place needs a serious reset. If BMW corporate or the owners of the dealership could see how their customers are being treated and saw the lack of communication, they would be embarrassed. Unless management steps in and retrains their staff (which it did not seem like they cared about the situation) I will never step foot in that dealership ever again.

Most ineffiicient purchase process I have ever seen. - jk7765

Most ineffiicient purchase process I have ever seen. We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around we found out that they had not even provided the needed information to our insurance company. We had to call ourselves. The sales manager tried to blame our insurance company instead of them dropping the ball not once but twice. Nobody from the dealership trhought to call. I am hoping the service department is better but I woud stay away from sales. They are simply awful.