17 Michigan Subaru Dealers

Excellent - No problems were encounter, my wait wasn't - evans6080

Excellent - No problems were encounter, my wait wasn't that long. Service Rep. was knowledgeable.

I had a terrible experience at Suburban Toyota of Troy on - sathab

I had a terrible experience at Suburban Toyota of Troy on 9/29/2025. I reached out 1-2 weeks before a promotion was ending, and provided them with a detailed email outlining the car, features, monthly payment and money down that I was seeking and could afford for my daughter returning to MI on Nov 1. I received replies from an AI generated platform "Jessica White", and later from a real sales agent, Dawn Medecke. I reiterated what I was seeking, let the agent know that the promotion was ending on 9/30, so I needed to ensure that the dealership would honor it beyond this date. I was told there were many cars to look at, that they understood the situation with my daughter's return being after that date, and they would work to accommodate my timing and requirements. I expected to hear back from Leng, but never did, despite my emails to her. I was scheduled to meet with Leng at 11:45 am on Saturday, Oct 4. I arrived on time, and sat down at her sales desk, at which time she proceeded to take a call and made me wait 10-15 minutes. I got up and walked around. Upon meeting with her, she acted as though she had no idea who I was or why I was there, then proceeded to tell me there was only 1 - ONE - Impreza that met my criteria and it was way outside my budget. I asked why she would invite me in only to play a bait and switch game. I asked if there were any vehicles they could request from other dealerships. She took some notes and said she would follow-up with me. I was very disappointed in this entire event. I never heard back. I decided to visit Subaru, where we leased a vehicle this past Monday, October 13.

Sat 8/23 traveling from CVG to Grand Haven; front Right - South Pole

Sat 8/23 traveling from CVG to Grand Haven; front Right wheel blowout on I96 @ 75MPH. Road service changed to spare (UGH!); drove @ <50mph last 130mi to Grand Haven (lived @lake for '77 - '85). Monday 8/25 to Muskegon MI AUDI. Met ZACH. Somebody from somewhere smiled on us. What a pleasure dealing with a young man possessing traits performing customer service the way it's taught but sadly more than not rarely experienced. I speak from 50 years of small to large corporate responsibility both U.S. and dealing with European, Asiatic and African personnel in similar companies. Zach quickly procured similar tires, correctly interchanged locations and mounted, checking for potential problems (wheel bearings, rim condition), keeping us informed of progress and promptly notified completion. Our visit/vacation could now continue unhindered. I know US AUDI (Virginia) keeps track of its various locations regarding business practices, including by visits (Have had various Audi experiences, as well as Porsche and GM/Ford due to cars owned and currently possess). I shall presume both Audi Muskegon as well as Audi US know how fortunate they are to have Zach presenting the "Audi" face to/with customers. IF NOT, THEY HAD BETTER LEARN RAPIDLY, lest competitive businesses grab him for their benefit!

Talked on the phone. - dalenichols222

Talked on the phone. Never met them ! Seemed like good people to do business with. Even delivered the truck to me !!

Sadly I have watched my Mom get jerked around by the - Poor Service Department

Sadly I have watched my Mom get jerked around by the clowns in the "service" department. My Mom was having problems with her Subaru going dead, randomly. I checked the battery terminals and they were covered with corrosion. I asked my Mom why the didn't clean the terminals when they've had it in for "service", she said because they wanted to charge her to clean them up. These were beyond corroded. I cleaned up the battery posts and the connectors, problem solved. If you want to pay a premium for service and get the bare minimum, maple hill is the place for ypu

I take my Legacy to Lafontaine Subaru for all my service - RobP from Highland

I take my Legacy to Lafontaine Subaru for all my service needs. Their staff are terrific, and they always do a great job for me. My only wish is that they offered more amenities for waiting service customers. There's coffee and wifi but little else. If they address that situation, I give them 5 stars.

I could not be more pleased with the service I received. - jeandave914

I could not be more pleased with the service I received. This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

Mark was great and easy to work with! - Twrx

Mark was great and easy to work with! My partner and I were purchasing our first family Outback and Mark was so friendly and professional. Mark was patient and prompt with the paperwork. He even went through the vehicle features at the delivery and never made us feel like just a number. We will definitely be coming back when it’s time to get my WRX!! Thanks Mark!!!

Jess and JOhn have been great over all the years we've - bobgrzesiak

Jess and JOhn have been great over all the years we've used them (Subaru owners since 1978), All our experience has been with warranty work and they are great to deal with. Parts department is equally fantastic.

Fox Subaru is very good. - sue.nieusma2

Fox Subaru is very good. My problem is with the display in the car. It reflects sun so it can't be read. Sunglasses have to be removed to read the buttons. You have to constantly move your eyes from the road to the display to make sure your fingers are on the right button or find the button. Trying to use the voice response is frustrating as it 'doesn't understand' and directs you to read from a list to pick what your choice is, once more moving eyes from the road. The old buttons and switches were much easier to use and didn't have to take eyes off the road nearly as much.

The manager and young man at the front desk did a great - seithd

The manager and young man at the front desk did a great job checking the antifreeze protection on the Subaru I bought in Florida. Thank you so much for the fast excellent service. It meant a lot to me. Dave Seith

Nice vehicle selection but horrible service after the - Cyberworm

Nice vehicle selection but horrible service after the sale. No service for oil change or minor service on Saturdays and not good at calling back about questions. I go to private mechanic for any services. Subaru is good quality just has Terrible service dept at Thelan

Everyone was so welcoming and patient with all my senior - Happy Grandma

Everyone was so welcoming and patient with all my senior questions. Todor was extremely helpful in helping me to understand the new fangled contraptions. Purchasing my Subaru Crosstrek and trading in my Ford Explorer, was so much easier than I could have anticipated. He even sent me links to find answers to any remaining questions after I had closed the deal and gone home. A great experience!

Fast and affordable - Gabby

I had an electrical issue with my 2012 Outback. They got me in quick, fixed my issue and came in waaaay under quote! Thanks guys

From sales to service, the experience was great. - lmccaffery906

From sales to service, the experience was great. Joe in the sales department was very thorough in helping me build my Forester. Sabrina in service was great by showing me all the features and how to operate them. Kudos to everyone!

I have a 2014 Subaru with aprox 130000 miles. - CheckMark

I have a 2014 Subaru with aprox 130000 miles.... Always treats me well and have not had a problem with any work performed. Purchased my Outback in South Carolina - USED - with aprox 45000 miles. They have done the maintenance and service work for me since purchased (unless I was out of town traveling).