We had a great experience - Jagman
We had a great experience and got a great deal on a new vehicle. Great service, great information and a great deal- what more could you ask for?
Top Reviewed Specialists At This Dealership
Excellent - Z71tahoe
Best vehicle buying experience ever. The sales team was very helpful from the internet questions we asked prior to our arrival after when we got there. We had prompt service and were able to compare the vehicles we were considering seamlessly. Absolutely no pressure on which vehicle we chose. They took care of all of the paperwork for our own bank so we didn’t have to make an additional stop.
See Ron Gooding for great Chevy deal - Pastor Bryant
Ron Gooding gave us such a great deal on the last week of the month we bought two, and he stayed well past close. Thank you Brother Ron
Wonderful - Honda
I had a great hassle free experience. The salesman listen to my requirements and help me to get the car to meet my needs. I would recommend him to others.
Great service - Minga
Excellent choice of vehicles! Trey Wheeler did an awesome job on working with us and working with our budget. Very pleased in the service. Will be back!
Lifetime customer - elizabethbwhitaker
I had a wonderful experience! Everything was explained to me and straightforward. I will definitely make this my dealership I will purchase any vehicles in the future as well as highly recommend to friends and family members.
Good Service and Fast - Terry
This is the 3rd vehicle we have bought from Steve. It has always been a pleasure and smooth transaction. I was in and out within hour on the purchase of our Infiniti QX 80 and we love it.
Lesia Johnson makes you feel welcomed... - Morrow,Vanessa 73
If you are thinking about getting a vehicle from Cannon Lesia Johnson is the person to see, she’s polite & she always greet you with a smile...
Great experience - Mandyk821
I had a great experience! Chuck and James were the BEST!! They were very friendly and kept their word. We were in and out in no time.
Amazing... - Mrsbelue77
My son was buying his first car and Jay, our salesman, was WONDERFUL. He is truly a top notch guy. Jay didn't stop till he found the perfect car for my son and his budget.. I'm a Ford gal, but believe I'll be buying my Ford's from Jay... keep up the good work.
Great. - Sandy68
Had to wait longer than promised, but Mark took great care of me. Thanks to Mark for making the experience better. He took great care to make sure I was satisfied.
Great deals - Farrell54
If your looking for good friendly salespeople that will treat you like a long time friend and has great coffee. This is the only place to go.
Maintenance - jb52
Maintenance was performed according to my expectations. Staff was prompt and professional. Have purchased all but two of our vehicles from this dealership and would not go anywhere else again.
Excellent service center performance - amazed
The service rep I've always worked with is Lionel Campbell. He always seems to be having his best day; he's just always friendly, understanding, and cooperative. I've brought my c5 z06 Corvette in for a couple mundane service appointments (Technical Service Bulletin warranty work) and a ripped axle boot (under my 7-yr warranty), and I've had two other unique experiences with the Service Department.
Clutch pedal inconsistencies made clutch engagement unpredictable; sometimes it just wouldn't engage at all. They kept the car for 4 days, testing it cold and I'm told, later, when completely warmed up (because the symptoms never showed cold). Lionel said they drove it for at least 20 times back and forth in their lot shifting gears through 1-2 and Reverse and in desperation, around the town and could never get the problem to re-occur. He claimed they probably had 2 hours of labor time committed to my car and couldn't justify any more time to an unpredictable intermittent problem. They returned the car to me without charge. It didn't cost me anything. (Futral did the work when the clutch finally died 8500 miles later, since I wanted to replace the diff with 4.10s [no labor nor parts guarantee under GM policy since 4.10s weren't available as an original sales option].)
I had one other experience with Service. I bought a used 2014 c7 z51 Corvette in 2016. It had 14,800 miles on the odometer. I took it immediately to Ryan to see if I could get all four of the chrome wheels replaced because they had very slight pitting. One of the four wheels had been curbed badly. (I worked in a Chevrolet dealership in California for 12 years in the late 80's; I knew my claim on two of the wheels might be considered frivolous- the pitting on those two wheels was extremely slight. The curbed wheel had the severest pitting, but it had been curbed hard, too. I didn't expect much. However, pitting is a true indication of an underlying problem during the chroming preparation phase; pitting would only get worse. As a [former] dealership employee, I could easily accept that Ryan Chev would not approve at least two of the four that I claimed; a car-show judge might not have spotted the blemishes I pointed out. I circled each blemished spot with a grease pencil and drove to Ryan.) Lionel directed me to Larry Hamil in the body shop; wheel warranties had to be submitted through the different department. They replaced all four wheels (in a "no questions asked" manner); they did say, however, that with that claim I could never claim wheel damage again. I was stunned at the warranty service. Almost 15,000 miles on the car; it was sold first 2 years and 10-1/2 months prior with less than 2 months left on the 100% bumper-to-bumper warranty and Ryan Chevrolet pushed my warranty claim through. Most aftermarket chrome wheels are guaranteed for only 2 years. I've never heard of a 3-year guarantee for chromed parts.
I've had only outstanding results with Ryan Chevrolet's Service dept.
Great service - Big daddy 64
Dean always do a great job helping me with my automotive needs and all the fromt end managers always come and speak to there customers in service and that just makes you feel at home.
New car purchase was great - Lindew
We had a great experience at Carl
Hogan. Everyone was super nice and not pushy. They allowed us to discuss privately and check out the car privately.
No Service - Four Days - Scott
If I could rate the service at Jimmy Gray less than 1 star I would. I called for warranty service on my 2017 Camaro 2SS (for a known issue with the Torque Converter Shudder) with less than 10,000 miles to understand if I should make an appointment. I was told they do not make appointments for this type of service and it was first come first serve. I dropped my car off Thursday 8am, I was told by Kevin they were busy and it would probably be Monday before I get my car back and they would diagnose the car on Friday. I called Monday morning to check the status. I was told Kevin was busy, the person (I believe his name was Nick) took my number and would have Kevin call me back. Two hours pass, I called back and was able to reach Kevin. At this time I was told the tech had not looked at my car yet, but would "probably" do the diagnosis that afternoon. I was told the standard for this issue (GM has released a tech bulletin) was to flush and replace the trans-fluid 3 times but the tech had to diagnose the first and would do so that afternoon. I called back at 3:45 pm to check the status and progress again. I was told it had still not been looked at and Kevin would find the tech (if he was still there) and call me back in 30 minutes. An hour later (not receiving a call AGAIN) I called and reached Kevin. This time Kevin told me the tech had left for the day. He said the tech gets in at 8:30am and he would see about getting me to the front and that Kevin would call me Tuesday at 9:00am to let me know the status. Kevin said that if all they needed was to change the Fluid the car would be ready around noon. Its Tuesday morning and at 9:15, after NOT RECEIVING A CALL AS PROMISED YET AGAIN, I called and spoke to Kevin. I was told the tech had not shown up yet and nothing had been done. Keep in mind my car has been there for FOUR working days Thursday, Friday, Saturday and Monday (without a call for 5 total days) and it had not yet been looked at. I told Kevin I would be over to pick my car up and take it elsewhere. Kevin at this point decided he was "going" to offer me a loaner. I told him it was too late and I am taking my business elsewhere. I called All Star Chevy in Olive Branch - they make appointments and committed to having the diagnosis performed the same-day as dropped off - we will see how that works. Bottom-line, I cannot comment about the quality of the service work at Jimmy Gray as there was no opportunity for the work to be completed.
Great place to do business!!!!!! - Outdoors501
Hometown feel with a genuine and caring staff. I met Stan and Paxton King, once I walked in the door to meet my salesperson Shawn Smith by appointment. Shawn and the truck I submitted information about online, were ready upon me walking in also. The whole process left me with a feeling of gratitude, that I had drove 3 hours from Louisiana to do business with the King. Thanks Shawn and Paxton King for making this deal one I would never forget.
Great car but BAD service - katgam73
I recently bought a used vehicle from Skinners Chevrolet Buick GMC in Terry, MS. I did my homework on the vehicle and it had a clean carfax etc. It is exactly what I wanted and I am happy with the vehicle. However, I'm emberrasesd to admit that I'm not familiar with car sales etiquette. So, I didn't realize this till I got home. They didn't fill the car up with a tank of gas for me, the oil only had 60% life left and I did not receive a 30 day warranty in case anything went wrong. Two nights later a friend of mine noticed that one of the tail lights was dimmer than the other. The tail light is made of regular bulbs and some led light strips that can't be replaced. You have to replace the whole tail light if the LED strips go out. Part of it had gone out due to water being trapped inside the tail light. We contacted the dealership to ask them to replace the tail light and they refused saying they couldn't put any more money into it. I believe it's against the law for them to sell me the vehicle when a safety feature isn't working correctly. I'm looking into that. They should have replaced this tail light without any hesitation. They also knew the tire pressure system wasn't communicating with the computer, but they claimed they couldn't fix it and I'd have to take it to the Jeep dealership. Both of these things should not be up to me to fix. This is bad business in my opinion and very disrespectful. I will not ever recommend that anyone do business with these people. I love my car, but I won't ever go back there. And sadly for them, I have to buy another vehicle soon for my daughter. I won't buy anything from them. On the bright side, I've learned a lot of lessons from this experience.
Need Stronger Management - BADBEAU
1) Late opening the door at 7:30am for service; those dropping off car to go to work want a quick check in
2) if someone is there at 7:30am for a basic oil change; it should not take over 2 hours without receiving there car back ready to go
3) customer should not get hit by a SMOKER smell as a greeting
4) use common sense when trying to contact Extended Warranty approvals; if there is no answer, find another number or go to internet to find way to contact, instead of waiting & waiting doing the same thing that is not working
5) clean you waiting area; carpet was filthy, food under chairs, spill drinks on tables, etc.
6) do not conduct financial business with a "clan" of folks around knowing about your business
7) escort the guest back to their car just like you receive the car instead of saying your keys are in it and parked right outside.
Worst Experience at a Dealership - Charjunita Mitchell
They are lacking in customer service to say the least. My car was smoking and the check engine light was on. The lady who finally addressed me said they were booked and have had some vehicles for more than 2 weeks! Whenever you call you only get an answering machine. I tried for a week to make an appointment for an oil change but no one answered or called me back. When I was able to go to the dealership I was told no appointments first come first serve. It's like a jungle, better yet a zoo up there!! Worst Customer Service Ever!!! The one good thing is the Manager in the detail department overheard my conversation and took my car in back to cool it down enough for me to safely drive to another dealership! Thanks TJ! Not going back to Turan Foley......
WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE. The... - allstarreview2
WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE. The mission statement in the "About Us" section in their website clearly slanders: "Good credit, bad credit, no credit, or if you're just a first time buyer please come see us today!" Well don't depend on that, I had researched all of their reviews and they were surprisingly good, obviously wrote by someone associated with the company. My first experience with the company, I filled out the application and the salesperson (Daniel) proceeded to go to the back room and discuss my application with the financial advisor where as I could hear the whole entire conversation between the two. At one point in the conversation I heard profanity when talking about my application, these people are not professional and have a lack of respect for customers. My opinion, LOOK FOR ANOTHER DEALERSHIP.