Awesome as always ! - mikewitheagle
From the Sales staff, to the Financing Department, and the Service Department, Walt Massey Dealerships are second to none. I have purchased 7 vehicles for myself and my company in the last 3 years and have always been treated professionally, and every employee has been kind and courteous. I will continue to do business with them and recommend everyone to give them a chance to earn their business !
Top Reviewed Specialists At This Dealership
Great Friendly service - Truckgirl
Everyone at star Chevrolet in Wiggins was so helpful and patient and answered any questions we had about the vehicles we would recommend them to anybody else and shop there again
Prompt and friendly - Jimsells rail road ties
The service area is clean and the people are all super friendly. They have donuts fresh !! Coffee and WiFi and places to work and charge your phone too.
Awesome experience purchasing a vehicle. - Shellyj
This purchase was by far the easiest. I made one phone call told Dan exactly which vehicle I was looking for, he didn’t have one in stock. He said he would find what I was looking for and within one week he had the exact car that I asked for. I absolutely love my Mercedes. The sales and service is excellent at Cannon Motors.
Excellent Customer Service - ladyre4ya81
Lesia Johnson is a great sales lady, will go all of her way to help others to pick the vehicle that meets the customers needs.
My experience at Kim’s Chevrolet Nissan was very pleasant. - Nancy
Willie Whitfield is an awesome salesperson. He worked hard to deal me the best deal he could that I found accceptable. Kim’s Chevrolet Nissan should be proud to have such a friendly and knowledgeable salesperson that cares about his customer and will do what he takes to get their business.
Outstanding Customer Service - Melissa
Have purchased several cars in my life and by far this dealership has the best customer service and easiest purchase experience. Our salesman Trey Wheeler did not push and was extremely helpful thru the buying process. Give this dealership a try , you will not be disappointed, EXCELLENT customer service!
Lifetime customer - elizabethbwhitaker
I had a wonderful experience! Everything was explained to me and straightforward. I will definitely make this my dealership I will purchase any vehicles in the future as well as highly recommend to friends and family members.
Great Customer Service - Dee
I recently purchased a Chevy Colorado from this location and received great customer service. The staff was professional and friendly and very helpful. My purchase was delivered to my home by two very nice people who helped make me feel my business was appreciated. I would recommend this dealership to anyone looking to make a new purchase.
Service dept. - Truck guy DJR
The only problem I had was I purchase a new Silverado very nice truck but I noticed the steering wheel was not centered, I knew right away the alignment was off so I made a appointment with the service Dept at Dewayne Blackmon CHEVROLET where I purchased the vehicle,I had to leave work early to make the appointment the service manager drove the truck and said he seen what I was talking about but they could not touch the truck until it had 900 miles on it, they could have at least checked the alignment a waste of my time very dissatisfied with the service dept I wound up carrying it to another alignment shop and payed out of pocket .
Maintenance - jb52
Maintenance was performed according to my expectations. Staff was prompt and professional. Have purchased all but two of our vehicles from this dealership and would not go anywhere else again.
***BUYER BEWARE*** WORST EXPERIENCE EVER - barnescrossedthewronglady
If I could give less stars I would. Worst experience with a dealership I've ever had! Bought (2) vehicles. First had a bad engine, so they traded with me after 4 months of phone calls and visits, traded for a 2016 that they presented a Carfax on that stated NO Accidents/NO previous damage. I asked the salesman if he was sure the veh was good, based on my experience with the first one, he told me yes, this was a good clean trade in. After having the car for 5 months, I took the car to a body shop to have a small split in the bumper repaired only to find out that the car HAD been wrecked and a lot of work had been done on the car! I went to (3) different body shops, including the one at Barnes Crossing, and all of them told me they could tell by looking at the front of my car that the front had been replaced. After close inspection, there was work done all down the passenger side, and across the front. I went back to the dealership and was told over speaker phone by a person calling himself Joe, the owner, that yes he will sell a car with a bad engine and yeah he'll sell one that has been wrecked before and not tell it because HE CAN! Lady you bought a used car and you take your chances when you buy a used car, and that if I have a problem with Carfax I can take that up with them! I had (2) other people with me, plus the General manager that made the call in the room, that heard this...I'm glad to know what they will sell you and what information they will withhold from you now! ***BUYER BEWARE***
The BEST by far in the Jackson area. - Jeanreed
Chris Lewis was my salesman and did an excellent job. I will come back to herein-gear for my next vehicle.
We really appreciated to straight and honest service given to us by Mr Lewis.
Great deals - Farrell54
If your looking for good friendly salespeople that will treat you like a long time friend and has great coffee. This is the only place to go.
Excellent service center performance - amazed
The service rep I've always worked with is Lionel Campbell. He always seems to be having his best day; he's just always friendly, understanding, and cooperative. I've brought my c5 z06 Corvette in for a couple mundane service appointments (Technical Service Bulletin warranty work) and a ripped axle boot (under my 7-yr warranty), and I've had two other unique experiences with the Service Department.
Clutch pedal inconsistencies made clutch engagement unpredictable; sometimes it just wouldn't engage at all. They kept the car for 4 days, testing it cold and I'm told, later, when completely warmed up (because the symptoms never showed cold). Lionel said they drove it for at least 20 times back and forth in their lot shifting gears through 1-2 and Reverse and in desperation, around the town and could never get the problem to re-occur. He claimed they probably had 2 hours of labor time committed to my car and couldn't justify any more time to an unpredictable intermittent problem. They returned the car to me without charge. It didn't cost me anything. (Futral did the work when the clutch finally died 8500 miles later, since I wanted to replace the diff with 4.10s [no labor nor parts guarantee under GM policy since 4.10s weren't available as an original sales option].)
I had one other experience with Service. I bought a used 2014 c7 z51 Corvette in 2016. It had 14,800 miles on the odometer. I took it immediately to Ryan to see if I could get all four of the chrome wheels replaced because they had very slight pitting. One of the four wheels had been curbed badly. (I worked in a Chevrolet dealership in California for 12 years in the late 80's; I knew my claim on two of the wheels might be considered frivolous- the pitting on those two wheels was extremely slight. The curbed wheel had the severest pitting, but it had been curbed hard, too. I didn't expect much. However, pitting is a true indication of an underlying problem during the chroming preparation phase; pitting would only get worse. As a [former] dealership employee, I could easily accept that Ryan Chev would not approve at least two of the four that I claimed; a car-show judge might not have spotted the blemishes I pointed out. I circled each blemished spot with a grease pencil and drove to Ryan.) Lionel directed me to Larry Hamil in the body shop; wheel warranties had to be submitted through the different department. They replaced all four wheels (in a "no questions asked" manner); they did say, however, that with that claim I could never claim wheel damage again. I was stunned at the warranty service. Almost 15,000 miles on the car; it was sold first 2 years and 10-1/2 months prior with less than 2 months left on the 100% bumper-to-bumper warranty and Ryan Chevrolet pushed my warranty claim through. Most aftermarket chrome wheels are guaranteed for only 2 years. I've never heard of a 3-year guarantee for chromed parts.
I've had only outstanding results with Ryan Chevrolet's Service dept.
Fantastic Service - Cheryl86
Stan king was a great place to shop. And Ronnie Gooding was the best salesman I had ever met. He worked endlessly to see that I was taken care of.
SKEPTICAL - skeptical
First time customer. The sales representative was great; very informative and helpful. The service department should under promise and over deliver. They were probably doing their best but should not mislead the customer into thinking that a job would take 45 minutes when in reality it took over two hours. The customer's time is also of value.
Disappointed - 4evrsunshine
I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked my vehicle up, and I was told the battery passed the load test. However, once I got home my vehicle would not start so I question whether they even performed a test in the first place. I returned to the dealership on Monday, I shut the vehicle off at the service department to show them that it would not start. I arrived around 8:05 a.m. and left my vehicle, they did not call me until 4:50 p.m. to inform me that the battery tested bad but they did not have the battery in stock because it was on back order. I was asked if I wanted to leave my vehicle until the battery came in hopefully on Thursday, but I was never offered a ride or a courtesy vehicle. When I opted to take my vehicle because I did not have another form of transport, it was suggested that I use my jump start and just start it up with that each time in this 90 plus degree weather... really!! My level of frustration was past 100 at this point because they were totally unprofessional and clearly not concerned with my needs. It is very unfortunate that this is the only Jeep dealership in close proximity because Carl Hogan has always had a very poor service department.
Great Car Buying Experience!!! - Gmb54
I purchase a used car from Jimmy Gray and my Salesman was Eric Meardy. Eric is the best car sales person I’ve ever had. Extremely helpful, did everything o asked PLUS more! Made the whole process simple. I highly recommend purchasing a vehicle from Jimmy Gray and ask for Eric.
A satisfied customer - suvgirl007
Each person that was involved in this sale was a team player exhibiting professionalism with a smile. The courtesy and friendly environment made purchasing my vehicle an enjoyable experience and not a task. The Madison Mac Haik team @Gludstack made sure that I received the best possible deal. I am very well pleased with the service that Mr. Pat Phillips (salesperson) displayed before and after the sale which encourages me to tell others about my Mac Haik experience. I have purchased several vehicles over the years but this experience is the far best, so l say thank you again to the Mac Haik sales team @Gludstack.
3 and counting - Dearskin44
I've bought 3 from Skinners and they are first class all thr way. Highly recommend them if you are looking for a new car
Take you money elsewhere - Abur51987
If I could give this delarship 0 stars I would. Jeff Smith is a joke and runs a jungle gym of lying employees. He’s running a scam program. He tells his finance managers to con people out of money. The bank may approve you for 2.5 percent for 60 months. However the managers sign you up for 10-15% for 72 mos and profit this extra money. He even tells his employees to purposely not work on a paying customers vehicles simply because he doesn’t like someone or something. Take your hard earned money to a place that appreciates it. BBB reports have been filed and I’ll never use this con man again.
Need Stronger Management - BADBEAU
1) Late opening the door at 7:30am for service; those dropping off car to go to work want a quick check in
2) if someone is there at 7:30am for a basic oil change; it should not take over 2 hours without receiving there car back ready to go
3) customer should not get hit by a SMOKER smell as a greeting
4) use common sense when trying to contact Extended Warranty approvals; if there is no answer, find another number or go to internet to find way to contact, instead of waiting & waiting doing the same thing that is not working
5) clean you waiting area; carpet was filthy, food under chairs, spill drinks on tables, etc.
6) do not conduct financial business with a "clan" of folks around knowing about your business
7) escort the guest back to their car just like you receive the car instead of saying your keys are in it and parked right outside.
They did us wrong on a offer and that truck.needs a freeze p - Notworthy
They had a truck that was the managers son they said at first that it would be 5000 cash. Well our first deal didn't work out so we made them an offer of 4,500 cash with az 30 day warranty and we also found out the truck need a freeze plug which is going to cost 800$ they wouldn't accept our offer they said they had someone coming from Meredian to pay the 5,000 + taxes. Which weree told 5000,00. Firm before we found out it needed a freeze plug. I hope they tell the new customer that it needs work. My husband smelled antifreeze and that's what they told him that's why we offered 4,500 with warranty which they backed out when they thought they would make more money I just hope they are truthful to the next buyer I'm glad my husband knows enough mechanic skills he knew there was a problem. Thanks for nothing. I appreciate y'all not being true to your word. 5000,00. Doesn't mean plus tax and with a bad freeze plug. My husband and I were called by them for this deal. We had already left. So they did us double dirty. I don't appreciate people not following tghrough to help you in any say.they can they are just about the the$$$ even if it's got damage please at least tell the next customers about the freeze plug. That is no easy job task and will cost them 800 more dollars.
Brand new tahoe shakes terribly! - Disappointed customer
Not only will I never purchase a gm vehicle ever again, I will ensure everyone knows the terrible customer service I have experienced with this dealership. If you want a quality vehicle, do not go with a tahoe. According to Turan Foley, it is normal for a tahoe to vibrate/shake. The vehicle shakes so bad, it makes you nauseous. Turan Foley treated this situation with no care at all. They treat you so good while making a purchase, but do not expect anything beyond that. By far, the worst customer experience I have had in all of my life. I have purchased 4 brand new vehicles (this being the first gm vehicle) and I have never had even close to an experience this bad. I will never stop telling anyone and everyone I can about the quality of a tahoe and the experience at the turan foley dealership and service center. Do your research before you buy. I wish I would have, because this is a very known issue.
WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE. The... - allstarreview2
WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE. The mission statement in the "About Us" section in their website clearly slanders: "Good credit, bad credit, no credit, or if you're just a first time buyer please come see us today!" Well don't depend on that, I had researched all of their reviews and they were surprisingly good, obviously wrote by someone associated with the company. My first experience with the company, I filled out the application and the salesperson (Daniel) proceeded to go to the back room and discuss my application with the financial advisor where as I could hear the whole entire conversation between the two. At one point in the conversation I heard profanity when talking about my application, these people are not professional and have a lack of respect for customers. My opinion, LOOK FOR ANOTHER DEALERSHIP.
Assistant Service Manager
Walt Massey Chevrolet Buick GMC