This was our first time here and will also be our last. - Mark H.
This was our first time here and will also be our last.
The visit started out great and the dealership itself is very clean and welcoming. My wife and I settled on a used vehicle, but when the time came to work out financing the next day, that's where things went south pretty quickly. As other reviewers have stated here (see the review from January 15, 2025, specifically), Maggie Leverone in the finance department needs a refresher on proper customer service. She certainly knows how to turn on the charm when things are going her way, but as soon as you decline the multitude of payment-plans that she tries to push on you, the jovial, friendly conversation turns to irritated, frustrated silence (on her part). Like, you can hear a pin drop kind-of silence. My wife and I were met with condescending lines such as, "Can you not see the value in that?" and "Look, I've really saved you a lot of money here!" It was so painfully obvious from our experience that Ms. Leverone receives some sort of financial incentive or kickback from getting people to sign on to all of her additional, unnecessary finance packages, and if you don't play ball, she turns into a bitter, resentful person. Completely unprofessional. Ms. Leverone should be spoken to about her behavior, as it seems this is not the first time she has treated her customers this way.
On the plus side, we love the car, and Domenic, who was our initial point of contact, was pleasant to deal with.
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