Who says you don't get a second chance at a first - Bob B
Who says you don't get a second chance at a first impression? Last spring we brought our new Outback in for its first oil change and tire rotation. To say the experience was was extremely disappointing would be an understatement. If it had not been for the service manager reaching to me after the fact, we probably would have never returned to the dealership.
I was promised a much better experience if we did come back for another service. Bret did an amazing job of taking care of our needs and took the time to explain the situation of our first experience. They made a mistake, took responsibility for it, apologized and assured me that it wouldn't happen again.
i can now say that I highly recommend the service department for your car care needs. We will be back!
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