13 New Jersey Volvo Dealers

Aldo was great. - Jfeld

Aldo was great. Easy to work with—professional and honest. Would recommend Aldo and his team to anyone interested in a Volvo. Thanx for making this a painless experience.

Excellent customer service. - Faye

Excellent customer service. Professional, courteous and friendly. Excellent service of vehicle. Simple, no hassle. All around excellent experience. A particular pleasure interacting with Nelson. Highly recommend!

AAA service! - Chucky

AAA service! My service appointment was performed timely and thoroughly and am impressed with the multi point video inspections of my car's maintenance and preemptive repair needs

great to work with. - madisonlubin311

great to work with. knowledgeable very quick and painless process who diagnosed the problem fast.

I have been going to Prestige Volvo of Bergenfield NJ for - jkr1626

I have been going to Prestige Volvo of Bergenfield NJ for several years and from start to finish I always have nothing but a great experience! Claus was great! He was very professional and courteous and kept me updated throughout the day. The rest of the staff were also terrific!

They are nice and very professional. - Rebecca

They are nice and very professional. Yosef and his team made my purchase experience. perfect and seamless.

They are lying, lying and again lying I demanded phone - bal75

They are lying, lying and again lying I demanded phone calls records, and camera records, they did not provide. This is extremely troubling because it places the customer in a very unfair position. I relied on the verbal commitments made by their representative in good faith. Now the dealership is denying those statements and effectively accusing me of misrepresenting the situation. In addition, throughout the process, I attempted to communicate with the sales representative by email to document the details of our discussions. However, he repeatedly asked me not to send emails and instead insisted that I call him directly. He also avoided sending written confirmations of the terms we discussed. Looking back, it now appears that this approach prevented the agreement from being documented, which is why I am now facing this situation. Without written confirmation, the dealership is denying the promises that were clearly communicated to me. This experience has been extremely frustrating. Take everything under record what they are saying...

One might question why as a guy on Long Island, I am - howie207

One might question why as a guy on Long Island, I am going an hour and a half over the bridge to New Jersey to lease my new Volvos. One lady, Tina Bilokin, that's why, Many years, and leases ago, I had vigorously looked to lease a new Volvo on Long Island and was getting very frustrated with the manner at which I was treated by dealers more local to me. They did not look to provide what I wanted at what I reasonably wanted to pay, but rather just wished me to take what they wanted, not my preference. I have been a vintage Volvo enthusiast through the Volvo Club of America for many years and some of the dealer personnel knew me but that did not matter. These dealers, I have learned, have refined their creative ability to add fees to the customer's costs, some of which even their salesmen could not explain with a straight face. In my search, I went on the Volvo Cars website, to learn about options and features. Through computer cookies my info was forwarded to Tina, then the internet sales manager at another NJ Volvo dealer. She has contacted me. At the time, I tactfully responded that I did not have any interest in driving an hour and a half for a car. Her response was that I should think about it, that she had never lost a deal for price. the next day, after more local dealer responses that were nothing of interest, I relented and responded to her. She asked me to explain what I was looking for and what I had in mind for price. She got back to me within 20 minutes, that she had what I wanted, she provided its window sticker, It had more in options then I had asked for and her price was less than I expected. She asked when I wanted to pick it up, by credit was approved within minutes over the phone, and the greatest thing, when I went to pick it up, exactly what she told me was exactly what I was asked to sign for,,Not one buck more, no upsell,, nothing like Long Island. When I went to pick up the car, I should explain, as an "old school" car guy, at the risk of sounding misogynistic, the tendency is to think that I would know more about the cars then some lady. I learned very quickly, within minutes, not to underestimate Tina. She may look like she just stepped out of Cosmo, but she knows these cars. She is the consummate professional. She made it her business to not only know these cars but also to get to know her customers, and their likes and wants. Since then, I have been through a list of leases, for myself, daughter and friends. She would stay on top of it and tactfully remind me of when each lease was due. She , each time, would ask what was wanted, and each time, come up with a deal you could not refuse. One of my co-workers was stressed out when her lease was due during the time in Covid when cars were not available, and prices had gone nuts. Not for Tina, she came up with a choice for this lady at a bargain price, far less then offered her locally.. She too drove to NJ,,,, Unheard of,,maybe elsewhere, not for Tina.... now you ask, how does this get to Open Road,,Tina has more recently been promoted from sales manger at another dealership to the general manager at Open Road, now at the helm of the whole dealer's operations. My daughter's lease was due shortly, Tina asked what she wanted. She came through again,,the car's sticker was over $6k more then the prior. My daughter's color preference included a new hard to find one. Tina said they had one , on display on their showroom floor, but it was my daughter's if she wanted it. She helped us get added rebates. My daughter was on a tight scedule to get there and Tina accommodated that too...and connected me with Sean of her sales team, a real gentleman I might add, as well as her Finance specialist, and again, everything was delivered as promised,,,, Who does this ,,Tina,,if you have any interest in Volvo Sales, Leasing, Repairs or parts, reach out to Tina and she will get things in motion and connect you with one of her team,,,I truly believe you will be satisfied

I most warn you that some of this review sounds like a - casacontino

I most warn you that some of this review sounds like a comedy sitcom script. Bottom line avoid Volvo of Red Bank at all cost! About 10 days earlier I started connecting with a salesperson by the name of Eric. He was professional and well versed in the Volvo product line. The dealership, through Eric, wouldn't budge off the list price, would not offer any incentive to purchase the vehicle, like rubber floor mats, but did disclose Costco members are eligible for $1,500.00 towards the purchase price. CARFAX listed this car as a good deal and the $1,500.00 from Costco definitely moved it into the great deal category. I test drove the vehicle and it was fine. I asked when the car would be detailed for delivery, and I was told it had been through the Certified Pre Owned inspection and detailed. Well the entire rear interior was covered with dog hair and the seats had stains from drink spillage. Also there was a real sloppy touch up paint job visible only when you opened the rear hatch. I was assured the vehicle would be detailed again and would be sent to the body shop to correct the bad touch up paint job. The mandatory $500.00 deposit was made, and a certified check was needed to complete the purchase when picking up the car. I arrived to pick up the car and at first they couldn't find it. When they vehicle was pulled up front of the dealership there were several acorns sitting on the windshield wipers. What dealership parks a $40K plus vehicle under an oak tree? Now I have to re-inspect the vehicle for digs from falling acorns. The bad touch up paint job was stilled noticeable and I was told all they did was sand it down to make it smooth. What dealership doesn't have matching touchup paint? During this inspection I noted a gouge in the left rear tire side wall. It was so deep you could see the steel treads of the side wall. I was told they would put a new tire on the car. Now Eric has to engage his sales manager, not the service manager, for the tire issue. I questioned the one tire exchange because on high performance European cars both tire on the same axel need to be replaced for balance and performance. The sales manager reply was yes that's recommend but it's subjective. What? He states, "He can't replace both rear tires but will look in his old tires for something that matches." My initial thought was, "what dealership stores old tires and has a sales manager going through discarded tires?" The sales manager was nothing more than the south end of a north bound horse! I really feel bad for Eric but told him to keep the car for some other sucker. Bottom line avoid Volvo of Red Bank at all cost!

Great first time service experience taking my new S90 for - ajdeange

Great first time service experience taking my new S90 for an overall checkout. Stephanie was great and was very knowledgeable about the product.. way better service than my recent BMW experience.. It’s not just about the car you buy but the brand and dealership culture that makes me a fan. Great job..

Internet Sales Staff Lies to Customers - Jillian Coloe - Coloe Lies

Calling to confirm (after several email exchanges and telephone conversations with Jillian Coloe), that a specific vehicle was available, I was assured by Jillian Coloe and her sales manager less than 24 hours before visiting dealership that the vehicle was in stock. Coming from Philadelphia (1 hour drive), I wanted to be certain that I wasn't wasting my time. Upon arrival, Jillian Coloe handed me off to another salesperson who told me that the vehicle I came to purchase was being test driven by another customer. Less than 20 minutes later I was told that the vehicle had been sold the week before. Jillian Coloe was too much of a coward to respond to my request to come out of her office and explain why she blatantly lied to me.