Couldn't ask for a better experience - Edwin Eisenbeis
Glenn was efficient and congenial, Ryan made transaction easy, and the whole staff at Skyland Auto Group are to be commended for the upbeat, professional experience I appreciated. A breath of fresh air! Thanks folks! I'll be back.
Top Reviewed Specialists At This Dealership
Mitsubishi Sales Manager
Best and super professional - HAPPY CUSTOMER 2018 MAZDA
Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs.
Sales and Leasing Consultant
Sales and Leasing consultant
Best dealership in durham - parkgv
It was a pleasure doing business with Mr.Ricky Copelin. Very professional and knowledgeable throughout the entire process. I highly recommend him. Great dealership as well.
Very friendly - Jade Campbell
Good experience overall. Low pressure sales team that was very honest and informative about giving me a refund on my unused warranty for a trade-in. Sarah was very friendly and helpful in finding a Miata for me that wasn't yet listed. My only complaints are that the detailing job on my used vehicle purchase was shoddy considering they had a week to get the car ready. The car interior was dirty and still had trash from the previous owner under the seats. The car was also delivered missing the emergency tire inflation kit that was installed when I test drove the car. I am still trying to get the dealer to find a replacement inflation kit. ***Update - The sales team found me a replacement tire inflation kit as promised. Thanks!
Internet Sales Consultant
BEST EXPERIENCE EVER - bamsgirl
The entire staff was awesome they were understanding compassionate didn't try to push anything on me and got me in the vehicle that I never thought I could be in I love this place and would recommend it to anyone
Timely and effectively - Mazdagirl1
Anna had everything ready. Kept me posted and was efficient and on point with what she stated she would do. They took care of recalls and did the full circle service, which I didn't expect. Glad to have had such good service. I feel confident going back, again. Now, I don't have to travel 2 hour for great service.
Great customer service! - Liley M
I saw my dream car at this dealership and went to see it in the rain...but Kevin went out of his way to meet me! Kevin was not pushy or intimidating, but friendly, patient and kind. He provided the information and time I needed to make a sound decision.
I had been searching online for a long time a car, but Frema motors is conveniently located, provided a quality vehicle at a good price with professional service. I highly recommend this dealer!
Thanks Frema Team! You Rock! ;)
Good service - Ruined00
Got me in and out in a timely manner. The GSM Bruce is awesome he worked with me and was very helpful throughout the process.
car buying experience - higgy
My wife and I had a first-rate experience in buying a new mazda 6 from Medlin Mazda. Kudos to Logan Porter for giving us a "feel good" transaction.
Jerry & Becky
New Mazda 3 “zoom zoom” owner - CrystalDawn1006
I am very pleased with my service with purchasing my first brand new car. David was awesome and always went the extra mile to make sure everything was in order and done. Him, Chad and Sal even made my vip” appointment so special and even let me drive my new car outta the showroom. David and Chad also have kept in touch and made sure I was still happy. Thank you all for a awesome experience.!
Lunch Hour Purchase - Speedy Buyer
Looked online at a sedona,good price,very low miles,got a call the next morning,went to the dealership at 1pm,left at 2:30 with it, Jeff Taylor was very helpful and between him and the sales manager I was able to trade in my older truck and finance the new sedona within that time, Just Great
JT is the best! - Lisa0424
I hadn't bought a car in 13 years and finally decided it was time. When I decided on the car and searched them on line I found it in Charlotte at Independence Mazda! I went and spent the afternoon with JT driving the car and learning all about it. JT took the time and never rushed me. He never mentioned money or deals! I wasn't there to discuss that! I went home and slept on it....called the next day and talked about price on the phone and came to a deal! When I went to do that paperwork JT insisted I drive my new car home... well my car (that I decided to keep) was still there and JT brought it to me the next morning! I couldn't ask for any better service! I love my new Mazda Miata MX5 RF! Thank you JT! You are awesome!
Best Customer Service I have ever experienced - Suesue
Don't walk ..run to this dealership .They are honest and they care about there customers. I felt like family. I trust them..and they smell good
Excellent service - matemall
The staff is wonderful. Everyone is knowledgable and friendly. The work was done quickly and efficiently. I'll always bring my car back to Stevenson Mazda for service.
Great Service - Tom
Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service manager. I always receive great service from the Cadillac team, the finance department who receives invoice payments, and from the associated service personnel around the work desk. I really appreciate this experience. Tom Tucker
Friendly low pressure approach to buying a car - John Veraar
I searched various dealer web sites for a good used crossover SUV. Bob King had a great selection and prices were very competitive. I went in to look at one of their listings and ended up driving away with a very low mileage CX-5. They showed me more for my trade than I expected and priced the car I was buying at lower than my bank had expected to finance. They even sent me away with a full tank of gas. The finance manager was helpful and my salesperson very knowledgeable. I will look at Bob King again when it's time to buy my next vehicle.
Great experience at Mazda of South Charlotte - kjkochy
We bought a new 2018 Mazda CX-5 at Mazda of South Charlotte and had a good experience! We worked with Moe, who was very helpful, knowledgeable and explained everything about the car. The dealership is so bright and clean and welcoming. Moe made it a pleasant buying experience.
Made me waste 3 hour trip and day off of work - CrfRam
I called and setup a meeting on Friday to drive a new truck. I called that morning to confirm. I took off of work and drove 1.5 hrs. I arrived and asked for the Mgr Brandon and was told the truck was sold the night before. He could care less what it cost me to get there. He did not bother to even stand up or apologize. He pretty much said it was not his fault. I left and bought a new Ram Truck in Cary.
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
Worst dealer that I have ever dealt with - Never again Southern States
We purchased a new CX-5 in September of this year. When taking delivery, I found 3 large dents along with scratches on the roof, I didn't understand how the dealer missed this much damage during the detailing but they did. My wife was planning to leave on a trip the next day, and since another identical model was not available, and upon their promise to fix the car when she returned to town, we took the car. This was our first mistake. Actually our first mistake was coming to Southern States originally, but you get my point.
After returning to Raleigh, we took the car to the dealer, with a promise of getting the car back in 2-3 days later. This was the next mistake, believing that we would have our car back in 2-3 days, our car was there for 2 full weeks before getting it back. When I went to pick it up, I found additional damage to a door that was not there when we dropped off the car, along with a run in the paint in an area that was just repaired. Again we had to leave the car, with a promise from the new service manager that he would personally check the repairs before we got it back. I do need to point out that before I left the car the second time, the service manager and I went over the care from end to end, to find any flaws that were missed before, so we could have the car fixed once and for all.
After the dealer keeping the car for another week, I got a phone call on Friday afternoon telling me that I could get the car on Saturday morning, with a promise form the service manager that he would personally check over the car before I got there, to be sure that the repairs were truly completed. After getting to the dealership the next day, when I went to look at the car, I should say that I was surprised to find another flaw in the area that was just repainted, but it honestly didn't surprise me.
And to add insult to injury, there were new scratches around the front door handle, not to mention scuffs on the inside door panels.
And as you know, part of a new car excitement is the new car smell, but after 3 weeks in a body shop, and still not repaired correctly, the car reeks of paint. As you are probably wondering, why I haven't contacted Mazda about this issue.? Well I have, numerous times, and their response is the issue is between me and the dealer. So much for Mazda stepping up.
During all of this time, I have only heard form the General Manager of the dealership once, and that was after I called him, never from the sales manager or the salesman. The service manager has contacted me, telling me to bring the car back, so they can try once again, but I have absolutely no faith in their ability to make this car right. My plan now to to trade this car in, and certainly not on another Mazda, take my loss and learn my lesson to never so to this dealer again or buy another Mazda.
It's really a shame because the CX5 is a nice car, but because of our experience with this dealer, we both hate this car. If I could have could given zero stars, I would have. Save yourself the headache and deal with a reputable dealership and car manufacturer., you won't find either at this dealership or with Mazda.
recall nightmare - todd
brought car in for recalls, got a undrivable car back, horrible service, absolute crooks. Car mow runs bad , check engine light on, lost engine cover, steering wheel airbag not seated properly.
WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT BUY - Tnisamartin
So in March I purchased a Saturn Sky from this place. The day after I drove it off the lot my tire was flat the rim had rusted out and was allowing air in. I have to replace the rims and that tire. In April my brakes went out and the rotor how is this possible? Another event in April my insurance cards were sent in the mail as my renewal was scheduled, guess what? I didn't even have insurance on my new car????? the day I made the purchase when I asked about the the vin number and other particulars the salesperson said he had already talked to my insurance and I was good to go..... NOT ! I went back to the dealership and everyone treated me like "what's the big deal?" I tried calling the general manger and the owner not one return call. This car has caused me more money in 10 months than I spent on my 2000 Toyota Celica which I drove for over 10 years. thank God I still have it or I would be taking the bus. I am soooo disappointed in the way they have treated me and the fact that I now have a basically useless car. It looks good but it has one problem after the next. I have to have over $600 dollars worth of work done next weekend and that brings the grand total to $2500 in 10 months of repairing a lemon. I would NEVER recommend this dealership to my worst enemy. People ask me about this car everyday because it's a beautiful car and I am more than happy to share the whole pathetic story with them . Trust me I talk to a lot of people and I hope people know that you can and should have any car you are thinking about buying inspected by an independent party. MY BAD