Informative and exciting. - Peter
I walked in the door and met Rick Hubble. The previous day I had spent 3 hours at another Lexus dealership and left there unsatisfied and not as informed as I had expected. After spending 5 minutes with Rick, I knew he knew his product. In fact, within 20 minutes he had me test driving a car I hadn't even thought about trying out. In 2011 I bought a new RX350 and was looking to replace it with the updated version. Rick, knowing I liked the ride of the 350, and learning I spent a lot of time in my car with my business, suggested the quiet ride of a hybrid. Within 15 minutes of testing driving the hybrid, I was sold. The purchase negotiations were easy, as well as working with Jeff Bulter in financing ( he also has great taste in music ). Geoff Bobst did a great job in showing us what technology came with the RX450h, and taught us well. I bet we'll be headed back there once we want to dive a little deeper into the "bells and whistles" the car has to offer.
When someone is making a luxury purchase, not only do they want to be thrilled with the purchase, they want to enjoy the entire buying process. I am thrilled with he car, and I enjoyed the entire experience.
Top Reviewed Specialists At This Dealership
Senior Master Certified Sales Consultant
Great Experience - Msc
My wife and I have been dealing with Kevin McGuire at Metro Lexus for the last 20 years or so.. I have been and continue to be very impressed with the level of service we receive from Kevin and all the people we interact with at Metro. I would highly recommend them to anyone looking to lease or buy a new car.Lexus makes a great vehicle and the sales and service staffs work very hard to make owning a Lexus a wonderful experience!
Sales and Leasing Consultant
Master Certified Sales and Leasing Consultant
Sony great salesman - Great salesman!!!!!!
Great person who actual cares. Stays in touch with us even when we are not looking for a vehicle. Has always made arrangements for service and transportation in and out of Akron airport. I would highly recommend Sony as your next dealer.
Sales and Lease Retention
Purchase of Lexus RX350 - LuvLexus
Everyone at dealership is professional, attentive and friendly. Very knowledgeable when going over the details of the vehicles both when looking to purchase and after purchase. I was impressed that I was introduced to everyone and they all made you feel special. A very positive experience.
Awesome service! - Carolyn
I recently brought in my Lexus for service due to the heater not working. It turned out a seemingly unrelated part was causing the issue. I liked the way the whole issue was explained to me not in a pushing kind of way but in a way I could easy understand and so could make a good decision. They gave me a loaner so they could overnight fix my issue and washed the outside and tidied up the inside of my car and also helping me with a small scratch get fixed with my touch up paint. Awesome service above and beyond!!!
GREAT CAR SHOPPING EXPERIENCE!! - Yates
Traveled to Toledo from Fort Wayne this weekend to check out a Lexus. Called Scott Klondik and got the lowdown on the vehicle. Was met by Scott when we arrived. He had the car cleaned and waiting for us. We took off on a test drive and was very impressed with the vehicle. We negotiated a good trade in for my vehicle and began the paperwork. Scott took the time to show me all the bells and whistles on my new car. Scott got me an owners manual and explained the Lexus buying options. We then met with Pete for the financing. Very efficient, personable and knowledgeable. Everything went very smoothly. One of the best buying experiences I have ever had. All of the staff we met were very pleasant and personable. Will definately recommend your dealership to all of my friends and family. Thanks!!
Never Delivered on their promise - G81594m
So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for the car & never tried to talk them down on the price cause I really liked the car. The only thing I asked for were a new set of black VW GTI carpeted floor mats. They’re like $95. No problem they said we’ll order them and let you know when they arrive. It took about a month, but they came in. I picked them up and noticed they didn’t have the GTI logo but were definitely VW mats. They were in bag and I was in a hurry. A couple days later I opened them to install them and they were the wrong color. They are grey and they should have been black. I would have lived with plain black ones, without the logo, but the grey ones look terrible. They simply do not match. The ones I was promised are VW OEM Black GIT ones trimmed in red. When I told them they were the wrong ones I was told they couldn’t return them. Then Daniel suggested that I go to a VW dealership and try to exchange them with no receipt. He says that they ordered them using my VIN number and that’s what they sent. Instead of trying to return them or ordering the correct ones they simply said there’s nothing else they can do for me. They never delivered on the promise of new mats. I know this may seem like a minor issue to most but I like to keep my vehicles clean and like new. I’m shocked that a dealership would ever send a customer to a competitor for any reason. I’m glad it was only $95 and nothing major as I’m sure I would be out of luck. I purchased my wife’s car from Lexus Of Easton, with no issues. And oddly enough they had no issues with getting me new mats for her car. If it were my business I would happily order the new ones to keep the customer coming back. A $95 broken promise will prevent me or anyone in my family from purchasing any vehicles from a Germain dealership. It’s probably the most unprofessional dealership that I’ve ever had to deal with. Unbelievable.
Exceptional Service and competitve pricing - AC9HP
If you are looking for a world class experience yet a small town atmosphere head over to Lexus of Dayton and see Tom Meininger Jr. His honesty, up front pricing and explanations made the experience worth the drive from Indianapolis. I was shocked at how nice the facility was and the service was 5 Star plus.
Relax and buy with confidence at Lexus of Dayton!
Master Certified Sales Manager
General Sales Manager
Master Certified Sales and Leasing Consultant
Pre-Owned Sales Consultant
Lexus of Akron-Canton