The Extra Step - LexusBuyerES350
Rick Hubble was excellent to work with in purchasing this vehicle. He made every extra effort to make the buying experience very enjoyable. I would recommend him to anyone.
Top Reviewed Specialists At This Dealership
Shout out to Christian Miller! - tpb
In record time, Christian found the vehicle (not a common color) I was looking for with the features I wanted. We quickly arrived at a fair price and he was extremely professional and knowledgeable. I drove from Toledo, OH to Cleveland to do business with Christian and Metro and experienced "amazing" throughout the process and still am! I love my new Molten Pearl NX 300 F-Sport. Thank you, Christian!
Lexus Certified Sales Consultant
Master Certified Sales and Leasing Consultant
Pre-Owned Sales Consultant
Going above and beyond - Bryan
Made it easy to buy our NX. Our schedules are very busy. They brought the vehicle to us to test drive then returned the next day with the papers. Great service!
Sales and Lease Retention
Internet Sales Manager
Great lease transaction - jack54
The Staff led by Chris Barnett were a pleasure to work with. to turn in the old Lexus and pick out a 2018. The sales manager and General Manager were also on top of the matter and eager to help..
Great experience. - Patrick1237
Worked with Ralph to buy a car. I came in from out of state. Ralph answered all my questions and listened to my concerns. He actually addressed what I asked which was refreshing. The process of the purchase was focused on making things as convenient as possible. Everyone I interacted with was professional which is exactly what I was looking for. I would recommend this dealership as well as Ralph to anyone. Despite living out of state I know I will look at Germain again next time I need a car.
JASON WAS AMAZING!!!! - loriv349
Would deal with him again in a second. He was very easy to work with. Made things worry free for me. Would not hesitate going back.
Great Experience - Tom
I bought a new Lexus and had a great experience with Zach Thomas and the others with whom I can in contact. They were very responsive, very professional, and bent over backward to assist me. I would definitely buy from them again.
Never Delivered on their promise - G81594m
So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for the car & never tried to talk them down on the price cause I really liked the car. The only thing I asked for were a new set of black VW GTI carpeted floor mats. They’re like $95. No problem they said we’ll order them and let you know when they arrive. It took about a month, but they came in. I picked them up and noticed they didn’t have the GTI logo but were definitely VW mats. They were in bag and I was in a hurry. A couple days later I opened them to install them and they were the wrong color. They are grey and they should have been black. I would have lived with plain black ones, without the logo, but the grey ones look terrible. They simply do not match. The ones I was promised are VW OEM Black GIT ones trimmed in red. When I told them they were the wrong ones I was told they couldn’t return them. Then Daniel suggested that I go to a VW dealership and try to exchange them with no receipt. He says that they ordered them using my VIN number and that’s what they sent. Instead of trying to return them or ordering the correct ones they simply said there’s nothing else they can do for me. They never delivered on the promise of new mats. I know this may seem like a minor issue to most but I like to keep my vehicles clean and like new. I’m shocked that a dealership would ever send a customer to a competitor for any reason. I’m glad it was only $95 and nothing major as I’m sure I would be out of luck. I purchased my wife’s car from Lexus Of Easton, with no issues. And oddly enough they had no issues with getting me new mats for her car. If it were my business I would happily order the new ones to keep the customer coming back. A $95 broken promise will prevent me or anyone in my family from purchasing any vehicles from a Germain dealership. It’s probably the most unprofessional dealership that I’ve ever had to deal with. Unbelievable.
Leasing and Financing Coordinator