Excellent - Cjemison

Loved Karen - she is great at customer service. Process took very long but she was trying to help speed it up. Met the sales manager and can’t Remember his name but he was good too.

As professional and helpful as it can get! - Mike and Lynnette

Ruth and the entire Lexus of Akron-Canton Team were so polite, supportive, patient and helpful as we considered our lease of an RX-350. Our final selection came as a result of this great team's support and Ruth's individual work with us. It was a pleasure and a joy!

Lexus NX300 - Julie SL

Excellent Dealership !!! The salespersons there are very helpful and professional ! This is my experience ! They gave me a very good impression with their warm welcome and gave me very smooth and easy way to understand which new car is more suitable and gave me the best deal !! Finally, I bought NX300 and I love the car very much !!

Salesman knowledgable and sincere - mimi1935

I have received nothing but professional and excellent service from Geremain. My salesman, Bob Hasey is my "go to" man when I am in the market. He now has sold me 3 Lexus 350's . His ability of knowledge and courtesy is outstanding. I can trust him to give me the right deal. The dealership is about 2 1/2 hrs. away and I could go closer to Pittssburgh, but I am so pleased with Mr. Hasey and the service I receive from Germain for service, I will remain a faithful customer of Germain of Easton.

Great Experience - Tom

I bought a new Lexus and had a great experience with Zach Thomas and the others with whom I can in contact. They were very responsive, very professional, and bent over backward to assist me. I would definitely buy from them again.

Never Delivered on their promise - G81594m

So I purchased a used 2011 VW GTI from salesman Daniel O’Neil. Everything went good during the sale and I love the vehicle. I paid sticker price for the car & never tried to talk them down on the price cause I really liked the car. The only thing I asked for were a new set of black VW GTI carpeted floor mats. They’re like $95. No problem they said we’ll order them and let you know when they arrive. It took about a month, but they came in. I picked them up and noticed they didn’t have the GTI logo but were definitely VW mats. They were in bag and I was in a hurry. A couple days later I opened them to install them and they were the wrong color. They are grey and they should have been black. I would have lived with plain black ones, without the logo, but the grey ones look terrible. They simply do not match. The ones I was promised are VW OEM Black GIT ones trimmed in red. When I told them they were the wrong ones I was told they couldn’t return them. Then Daniel suggested that I go to a VW dealership and try to exchange them with no receipt. He says that they ordered them using my VIN number and that’s what they sent. Instead of trying to return them or ordering the correct ones they simply said there’s nothing else they can do for me. They never delivered on the promise of new mats. I know this may seem like a minor issue to most but I like to keep my vehicles clean and like new. I’m shocked that a dealership would ever send a customer to a competitor for any reason. I’m glad it was only $95 and nothing major as I’m sure I would be out of luck. I purchased my wife’s car from Lexus Of Easton, with no issues. And oddly enough they had no issues with getting me new mats for her car. If it were my business I would happily order the new ones to keep the customer coming back. A $95 broken promise will prevent me or anyone in my family from purchasing any vehicles from a Germain dealership. It’s probably the most unprofessional dealership that I’ve ever had to deal with. Unbelievable.

Car was as advertised - elands

Looked online for a pre owned BMW. Found one here. It was as it was represented. The whole transaction was nearly done before I came in. Honestly the best purchase experience ive ever had.