Excellent customer service - Rayvn69
This was my first service experience at Chevrolet Cadillac of Bend. Great, friendly customer service. Nice waiting area with coffee and treats available. I had my 2 year old grandson with me and he was well entertained in the kids area. Wonderful experience and I highly recommend!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
"Gina Scaccia put Customer Needs before Profit!" - PJACKSON6
GINA SCACCIA listened & paid close attention to address my particular situation, giving me peace of mind. She made it clear above all else that my best interest was her number one priority. Business Manager Ryan Lawson worked diligently to keep the price within budget. I appreciate their excellent attention to my needs WITHOUT pressure. Thank you for making a what I assumed might be a difficult experience, exceptionally easy.
It was a fun, enjoyable experience. - Handygal
We came in looking for a used vehicle with specific money, age and mileage limitations. Wil took us to a computer and showed us everything that Carr had available across all of their lots and took note of the vehicles we were interested in. He gladly drove us to each lot so we could test drive every car. He was very friendly and immediately made us feel comfortable. He even taught my son how to drive a stick shift! He was very patient while my son considered his options and didn't put any pressure on him to buy anything. Instead, Wil explained the process that Carr uses to evaluate a preowned vehicle and even showed us the mechanic's center.
Great customer service from all - HansonA19
We worked with Mario and Blake to get a great deal on the car that I wanted. They were transparent and fun to work with. I will come back.
Great Used Car Buying Experience - JoeM77
I bought a used car at the end of February. I could not have asked for anything more. DONNIE, was a tremendously helpful and non-pushy salesperson. He jumped through many hoops to help me out (partially since I was from out of town, and needed him to be my eyes and ears before I drove 4 hours to look at the car). It was the best car-buying experience that I believe I've ever had.
It was no-pressure through sales and finance, and the car I bought was very solid and was fairly priced. The certainly seem to deal in only nicest used cars (1-owner, clean CarFax, etc).
Again, I highly recommend you go to this dealership, and you'd do well to see DONNIE (Simons).
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Best Car buying expert - Bdickenson5
The help we had purchasing our most recent vehicle from Hubbard Chevorlet was far and above any other dealership we have gone to. The entire experience was positive, quick and easy. The sales team was fantastic and worked with us on our specific needs. Thank you for a fun and memorable experience! We love our Tahoe!!!
First time buying car and it went amazing! - AndyP
I was in the market to purchase a Chevy Bolt LT 2017, and I wasn't having much luck at the Vancouver/Portland area dealerships salesperson. Other dealerships were not so informed with their products and actually provided misleading information which their numbers were based off of (as noted from my other car dealership review). However, thankfully, I ran into Lukas Simpson a sales representative at Jim Doran Chevrolet Subaru who made it all right.
Lukas was upfront and very informed with everything such as what was currently available, the options the cars had, and any special deals on the car to reach an agreement number. I didn't feel like I was misled at any point during our conversations, so I made the trip from Vancouver, WA to McMinnville with my family hoping to test drive the Bolt and purchase it. Even before arriving at the dealership, Lukas provided helpful reminders (not always obvious or common sense) what to bring if we are hoping to buy i.e trade-in car, keys, documents, etc.
From the second I arrived with my family, he greeted us with a warmly welcome and we cut right into the chase of test driving the Bolt and going from there. I have test driven some cars before, and I appreciate Jim Doran allowing us to actually test drive it more than a few blocks. I was able to go on small highways and go a few miles out to really get a sense of how the Bolt runs in the overall sense.
Getting back to the dealership after the test drive, my family went right into numbers and it was a pleasant experience. There wasn't so much going back and forth type of games, so as a consumer I definitely appreciated that. Lukas was upfront with all the fees included with the price, their discounts and within the next hour I bought the Bolt! I can't speak the prices for all their cars, but I can definitely say I checked within a 100 mile radius and Jim Doran Chevrolet had the best price around and by far too.
In a nutshell, very professional salesperson that is informed and upfront, a pleasant and thorough test drive, car kept clean and charged, and definitely a satisfying negotiation experience. Put all that together and I'm a happy camper. My family and I didn't feel like we wasted our time driving the hour to get to the dealership. I DO recommend purchasing a vehicle at Jim Doran Chevrolet Suburu! If you are in the market for one, definitely give them a visit and see what they can do for you.
good experience - bill
Excellent service, on time and well done! Even though it is quite a drive to Sandy, we will continue to have our Vette serviced at Suburban.
Purchase of new vehicle - camaro ken
This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie buying experience.
Alway Excellent - Reen
Have purchased many vehicles from Guaranty and Mike Cullmer. Can't say enough about the level of professionalism, friendliness and just overall service before, during and after my purchases. Would give Guaranty high marks all around.
Bought a used vehicle - Coffee
I bought a car in February from Lasson. My experience was good. They were friendly and helpful. They didn’t pressure me at all. Victor was my salesman and my experience was really good. He made sure he was with me through the whole process and that I was very happy with the deal. Thanks again Victor.
Come after you months later - skarlet61
Bought an amazing vehicle and thought, incorrectly, that they would be my dealer for life. Imagine my surprise when, 5 months later I receive a demand letter for $59.07 because they made a mistake on my trade in payoff. They called my old lender, they made the payoff, they wrote up the contract (in my case 3 times before they got it right), and they sent me on my way. Now they want me to pay for their error or they'll send me to collections. RUN, don't walk, from this dealership. God knows what I'll get from them 5 months down the road. Grrrrr.
Great and personal touch as always. - schu
Randy Stewart does a great job managing the service operations and staff. He is always very attentive and helpful. New service area desks and staff make it much easier.
Treated like family - Oregon541
We have purchased multiple cars over the year from Jim Sigel and get our cars serviced there. Always treated like family and wouldn't take our business anywhere else!
This is the best dealership with a real Superstar! - TerrieLinnT
Dear Tonkin family,
My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Chevy Captiva, I work driving for Uber/Lyft so my car running great and safely is of the utmost importance. Over the past nine months besides the regular service check ups that Jeremy in Service suggested I do when I’m suppose to, we have had about four emergencies come up that without the quick and friendly help from Jeremy, this could have been a bad outcome for me and my passengers! I feel he is our friend who cares about us and our needs, everyone there is awesome, but Jeremy is our Superstar and we hope things never change at this dealership, we love it and will continue to have nothing but the best to say about it and Jeremy. I forgot to mention that he goes over and above the call of duty, he came out to the lot to put my brake light in, in a hurry and he stays after hours to get back to us on any questions or concerns we may have! Most sincerely, Terrie and Linn Thompson
Everything one hates about dealerships!! - Still annoyed
Stopped in to check out a new Chevy Silverado 3500HD. Once the sales guy was able to finally locate the keys to look inside, we found McDonald's garbage in the console & the trucks exterior was fithly.
On our way off the lot a used 2017 Ford F350 caught our attention as we've been trying to decide between the two. We test drove the Ford and loved everything about it. Its a big purchase though & we wanted to sleep on it. I sent an inquiry about the truck today & the price has gone up almost $3,000 from what we were quoted!! When vehicles cost as much as new homes, the people purchasing them deserve to have crystal clear numbers so that they can then make an accurate decision on their investment.
Clean up your lot and get your facts in order. People shouldn't have their time wasted!
Customer Service - cynders213
I brought my 2011 Chevrolet Tahoe in for maintenance services. I was greeted by a friendly young lady who assisted me and my disabled passenger. She escorted me to the gentleman who was in charge of my service. My passenger and I waited in the comfortable lounge, which was set up for customer hospitality with a coffee/drink bar and a large screen TV. During my wait it was discovered that my back brakes were completely shot. The brake pads were brought to me so I could see how defective they were, which explains the squeak I was hearing while driving. With all my services, my wait was just over an hour. I found this to be totally acceptable since I had to have the back brakes replaced. We couldn't have been more comfortable and the people in the Service Department couldn't have been more accommodating and friendly. Tammy in Customer Service was great! I love speaking with someone who has a sense of humor and will play phone tag with you.
Thanks Airport Chevrolet for your kindness!
A shout out to Levi, who sold me my Tahoe.....you da bomb, dude!!!
Not sure if I'm diggin' the beard!!! ; ) You Rock!!
service department is really bad! - Local guy
I have went to Clint Newell several times. They seem to want the money upfront now and you don't even know what your getting? I do believe that they hire low grade mechanics that are not very knowledgeable and they don't pay there employees very well. Unhappy employees=bad service...! I have never worked there but they have no problem taking thousands of dollars from you. So if you want to loose your xxx I highly recommend Clint Newell....I am done with these jokers.
One very satisfied customer, one outstanding salesman! - loggerman
I decided to quit making excuses and finally face the fact that the time had come to do the dreaded deed of car shop!!!! Well it used to be a dreaded deed until fate should have it I stop over at Bruce Chevrolet and meet Gary Valentic..... I must say that I have purchased a number of new vehicles in my time from all different dealerships, and never have enjoyed the experience as a whole until I came to this dealership... Gary made this the easiest experience I've ever had.... Straight forward, no haggle, honest pricing, and none of the typical hidden fees for splash guards, or $ 400 floor mats that I needed to pay for!!!! Just nice friendly, knowledgeable folks at a good honest Dealership!!! Thanks Gary, and thanks Bruce Chevrolet I'll be back for the next one!!!
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.
Sean Was very friendly kowledge and honest recommended... - ch00
Sean Was very friendly kowledge and honest recommended the most important service to me to fit my budget at the time. i will deffinetly go back to get the rest of my service done.