I had a very good overall experience with the Audi - oflimedic
I had a very good overall experience with the Audi dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with professionalism and initiative.
The dealership does not currently offer tap-to-pay options via mobile devices, which is commonly available at most businesses today. Unfortunately, I did not have my physical card with me at the time. Oscar, who assisted me initially, handled the situation appropriately and promptly escalated the matter to Mason.
Rather than offering impractical or dismissive solutions—such as asking me to leave without my vehicle—Mason took the time to thoughtfully assess the situation. He made several calls and worked collaboratively with his team including Brandon from other location to find a viable solution that was fair, effective, and respectful of both the customer and the dealership’s policies.
This level of problem-solving and willingness to think outside the box is not something one encounters frequently, and it deserves recognition. Mason demonstrated professionalism, leadership, and a genuine commitment to customer service. I believe his actions should be brought to the attention of the dealership’s leadership, as individuals with this skill set are invaluable and should be appreciated.
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