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Recall appointment - KBVICKROY
Great appointment with my two recalls.
I received a loaner. Unfortunately there was only 3/8 of a tank of gas in the car.
I am an older driver and do not want to worry about running out of gas during my day. Please fill the cars up!
My car was washed and was sparkling clean at pick up. Thank you!
Top Reviewed Specialists At This Dealership
Stressful made stressless - neuropac
I came to the dealership not really expecting to buy a car; however, after driving the Q5, I fell in love and realized I had to have that SUV! However, it's the most expensive car I owned and I was trading in a much larger SUV so it overall was extremely stressful for me. However, Sam was very calm and sweet. He made the decision easy because there was no haggling or disputes. The entire process took way longer than I comfortably could handle but both Sam and Jimmy, the finance manager, never made me feel rushed or pressured. They both stayed WAY after the dealership closed just to be sure I was able to drive home my new baby that evening. Sam called me to make sure things are going well shortly after my purchase, which made me very happy. I would definitely recommend this dealership (and specifically Sam and Jimmy) to anyone looking to invest in a great vehicle. I am super happy with my new car and am very grateful for a good experience. Thank you!!!!
Audi Brand Specialist
Smooth and simple - LISAMEROLA
Making the appointment is easy. Customer service is great, and the atmosphere is enjoyable. I would recommend service here on your VW. Conveniently located on route 11.
Mazda and VW Sales Consultant
Porsche / Audi Sales
Best salesman....EVER! - jeep
It was our salesman ,Anthony . I could go on all day . He was kind, explained everything about the vehicle and the whole process about the purchase. he ws very personable and when we left we felt like we had a new friend. There was nothing we felt he could have done or said to make the experiance any better then it was ! I would recommend him and your dealership to anyone in a heartbeat !!!!!!!!
Audi Brand Ambassador
What a great sales experience! - tgrogan
While my husband has used Autohaus Lancaster to service his Porsche in the past, this was my first time here in search of a new car. I walked in and was immediately greeted by Hernan (H). He listened to what I was looking for and brought out a car to test drive. I loved the way it looked and handled. I told H that I'd buy it if we could do a deal. Not only did he work with me on price, but Autohaus Lancaster offered me a finance loan at a cheaper rate than the pre-approved loan I had gotten from my bank. Because H wanted to get my new car ready correctly, he suggested I take a loaner and go get lunch with my family, who were also in town. How nice was that? After a relaxing lunch, I came back to a new car that was completely set up and ready to go. H spent more time going over the extra details of my new Audi SQ5, we finished the paperwork and shook hands. The buying experience was amazing at Autohaus. I will send all my friends to Autohaus if they are looking for a car.
A Journey to BMW via Sewickley - laukhs
It was a pleasure to pursue our vehicle from the Sewickley Car Store. The people were friendly, timely, and compassionate. The overall experience was very smooth. I surely would recommend Sewickley Car Store for any car purchases.
Sewickley Car Store continues to "SATISFY" - mactigrs.20
Over the years I've purchased Audis, BMWs & Porsches and recently a new Macan S & a BMW Z4. Building a car from scratch can be a challenge, scary, as well as a rewarding experience. Selecting a dealership requires that dealership to be trustworthy and have a service dept. that puts the customer and their auto" first". In this day and age a "family" dealership like Sewickley Car Store is unique. A dealership of seasoned professionals that answer every question no matter how simple is part of the buying experience. Everyone at Sewickley Car Store works together to help the customer find the right choice whether buying a new auto or servicing one or financing one or finding the "RIGHT EXPERT" to help. My recent experience isn't the first time that I've been satisfied and it won't be the last. I strongly recommend seeing SEWICKLEY CAR STORE if you're in the market for a vehicle.
Leasing new car - Lulu
I had a wonderful experience, the people were great, especially Audra Graves, who helped me all the way until I finally had my new car
She was very patient, professional and diligent in following up with all my questions and concerns.
She is a great asset to this dealership.
Great Service and People - Francisco V.
After I moved from Texas into PA in 2015 I have always used this dealer for service on both of my Audi vehicles. I have no complaints with the service, communication and professional treatment that I have always received when I visit this location from Paul and Linda. They are really accommodating and always keep you up to date on the status of your car.
In October of 2018 my wife was involved in a car accident, luckily neither her nor my daughter got seriously injured in this one, but her 2014 Q7 was totaled by the insurance company. I walked into the dealership needing to replaced my wife's car, while my wife made a decision on which vehicle she wanted, the dealership loaned her a car so she can move around while she decided. This speaks volumes about their understanding and commitment to customer service.
Jay was great to work with, honest, transparent and willing to negotiate for you!! The financing process was made easy and simple by Chris. I am really thankful for the service, treatment and willingness to go the extra mile to make sure that we got what we needed without feeling hassle to purchase a vehicle.
I highly recommend this dealership and the group of individuals that work in it.
Read the lease agreement closely - Taken
Leased an Audi from Cochran Audi. At the end of the lease, turned it in, with a full inspection report, showing the vehicle was in excellent condition, only 25000 miles cleaned and waxed. Thought everything was good, until the following month I received a bill for detailing the vehicle and preparing it for sale. What a rip off. Called them and they were not able to help and said someone would get back in touch with me from finance. Never did. Never will I lease or buy from Cochran Audi again. I was a long time customer. If I could give a negative rating I would
Incompetent service - StephanieS
I took my car to Reading Audi for a recall I didn’t purchase the car from them after the recall was done my car leaked antifreeze I took it back and they couldn’t find the leak this went on for months the second time I took it back they kept it a week with no loaner car for me and again couldn’t find it I was buying antifreeze at 20 dollars a bottle for months I noticed I could see down to the ground when the hood was up I had a friend that works on cars look at it he found the leak and noticed they broke off the screws for the protective shield under the car and a shield on tire well was also missing I called the manager to tell him that for months I’ve been inconvenienced with a antifreeze leak and he talked over me and basically told me that I didn’t have a leak he was so rude and arrogant to me I will never go back to them again terrible service and terrible manager !!!!
Excellent experience! - Brian G
I'm very thankful I had Debby as a salesperson. She's extremely personable and always customer first, right from the jump. She got me a great deal on my car and facilitated my trade in to a private party. No detail is too small or unimportant to her if it's important to you. I had an excellent experience with everyone in the dealership, including their financing expert Joe. Would highly recommend Debby and this dealership!!
Ignorance - Zeus123
The sale representative whose name is Dan. Do not call or text back. Sometimes claim he will gives a call back soon. But, a couple hours later, no nothing. Overall terrible sales, I was going to pick up the RS5 soon, but due to his ignorance, I am switching to other dealer with great customer service.
Favorite Dealership! - OBXFam
We've been buying our cars here and using their service department for twenty years. We always receive great, efficient customer service, and our most recent experience was no exception. Won't go anywhere else! Thank you, Fiore Toyota!
Breakdown caused by service work - Bruce Z
I had a turbo malfunction in my A4 and had an extended warranty that covered the replacement. After 3-4 weeks of loaners and battling with the extended warranty company, Audi of Ft Washington finally replaced the Turbo. However after about 2 weeks of limited driving, my A4 suddenly overheated in a construction zone on a major highway. The issue was that when Audi of Ft Washington replaced the Turbo, they did not connect the coolant hose back to the radiator properly. The hose disconnected while I was driving and all the coolant quickly exited the vehicle causing the overheating. You would think that with something that critical to the operation of the vehicle, Audi of Ft Washington service would be multiple checks and procedures in place to make sure the hose was securely fastened. I went back to Audi of Ft Washington for reimbursement of the repair expense and they agreed to reimburse me for the cost, however that was 4 weeks ago and I still have not received the check. When I follow up with my service attendant and also with the service manager, all I get is finger pointing and blame elsewhere in the Audi organization. They have a very nice new facility and moving in and out of the service area is pretty good, but when a customer has an issue and they have to correct it, they fall horribly short. This is the second issue I have had with their service area and will not be going back to this location ever again. I love my Audi and have had 2 others, but Audi of Ft Washington has lost a customer for ever due to their service incompetence.
Terrible communication & poor customer service - Lincoln2014
Bought a vehicle & 6 mo later had some issues. The salesman told me the issue would be resolved once the manager seen the issue & price details. I was to pay for it (approx 500$) and would be reimbursed. Finally spoke to the manager after multiple calls with voicemails left for him to tell me they would not fix this issue and that the conversation between the salesman & myself was a “he said she said” type of deal. So I then called to speak with the general manager and left a voicemail who of course still has not called me back. This has been an ongoing issue for 1 mo & no resolution. So if you want good customer service & great communication for when you need it, this is NOT the place for you!
Wyoming Valley Motors