wonderful experience - SHELLYMCCARTHY
Dane was welcoming and very nice to work with while buying our Q-5
From the beginning a sense of trust and honesty was established
Highly recommend Audi Devon dealership
Top Reviewed Specialists At This Dealership
Well worth my time. - Vasil12
Bo and Audi of Allentown provided great customer service and were willing to work with us. Would recommend friends and family, who are looking to drive an Audi.
Audi Brand Specialist- 2017 Certified
Audi Brand Specialist
FAST SERVICE - Ddorchy429
PROMPT INFORMATION WITHIN REASONABLE AMOUNT OF TIME COURTEOUS AND HELPFUL, ANSWERED ALL QUESTIONS. HELPFULL WITH FINANCING, KEPT APPOINTMENTS AS SCHEDULED AND WAS PROMPT. WAS VERY PLEASED
Porsche / Audi Sales
Painless process!!!!! - msilk28
Steven is truly a subject matter expert when it comes to Audi's and this showed throughout my buying process. He answered all of my questions honestly and follow up professionally to make sure I continued down the path of buying my first audi. I was very satisfied with the buying process and I am very satisfied with my new A4!
We purchased a 328i - WhipK88
Treated very well and fair by the salesperson Robert Hallisey and the rest of the team. We really liked Bob’s style and it made the car buying process less painful!
Satisfied customer. - Pete B.
I gave Marc a rating of 5 stars because he was very easy to deal with and nice to talk to. Marc was also very knowledgable about the vehicle and the purchase process. He made everything go very smoothly. I would definitely go back to this dealership in the future.
Excellent experience - CMoore
From the initial contact I made with Jackie Savastano she was very professional, proficient and knowledgeable on the vehicle I was interested in purchasing. Even coming from out of state the quick turnaround time was excellent. Carl Aloi, the business manager, was also very thorough with the finances and paperwork. Overall, an excellent experience.
Audi Brand Ambassador
Audi Brand Specialist
Top flight experience - Cecelia C.
High praise for this dealership and Martin in particular. Martin is a true professional- knowledgeable, accommodating and customer-oriented. I’m a south hills resident and there are Audi dealerships closer to me. I’m glad I took the time to go to Sewickley Audi.
They made an out-of-state purchase so easy - odoboy
I was looking for a pre-owned Q5 for my mom. They had a nice 2013 for sale and Mike helped answer all the questions I had and also provided extensive information on the vehicle. As I arrived, Ellen handled the paperwork quickly and smoothly. It was such a great experience.
Leasing new car - Lulu
I had a wonderful experience, the people were great, especially Audra Graves, who helped me all the way until I finally had my new car
She was very patient, professional and diligent in following up with all my questions and concerns.
She is a great asset to this dealership.
Researched cars online first and just finalized deal with de - Pinkcarbuyer
We looked for vehicles online first before even going to a dealership to look at the cars. We found cars that met the majority of our requirements (type, size, mileage, price) and then went to look at and talk about the cars. This is going to be our sinks first car and we wanted something solid and safe for him. Brendan Lamy, at VW Reading was really easy to work with. He went over the features of the vehicles, the ratings of the vehicles and then got us a price that we were comfortable with. Financing through the dealership was easy.
2018 Audi A4 Lease - Kursty
This is my second purchase from the group and another huge shout out to the managers at Audi Wynnewood - Thanks to Tarik Shapli, Shaun Issac and Suzannah Sarkahian for helping make this purchase as smooth and easy as could be. They truly went above and beyond to help make the best deal possible. We also couldn't have asked for a better salesperson in Matt Kwatyra, and Jason Bufka in finance made the entire process so convenient. Also, thanks again to Zach Lebbing who had everything ready to roll as soon as we got there. You guys rock!
Well done - Lolo
Brad and Jim were curtious, knowledgeable, and did not engage in any sales tactics. Transaction was done quickly and without extra pressure to buy additional products or services.
Terrible Service- 0 stars - Disappointed
TERRIBLE SERVICE!! 0 STARS deserved and on top of poor service our Q7 brakes need replaced after 22k miles. We have had 6 Audis (4 A4 and 2 Q7) and never experienced such poor service. During the last 5 services on our 2 current Audi's we have had the wrong parts ordered, showed up 2x to pick up our vehicle only to be told it was not ready, had to call the service department multiple times for updates with no follow up and been told they did not know the status of the vehicle during service, appalling! If you buy an Audi there are better service options than Audi of West Chester.
Additionally, our 2 1/2 yr old Q7 22k needs brakes and tires after 22k miles!! Contacted the GM to discuss and after and our initial conversation....you guessed it....NO FOLLOW UP after 5 messages. Employees truly follow leadership. We were told this is how the vehicle is engineered, BEWARE!
Worst experience ever - Dale
My experience at this dealership was the worst I have ever had, it started when they were giving us a price on our trade in. They tried to tell us that our trade had an R title and was only worth 400$. I stopped them and they acted like it was a mistake. I really wanted the new vehicle so we proceeded with the deal. We discussed the vehicle and options and I went home to think about it and get preapproved at my bank.
A couple days pass and I decide to buy the vehicle so I go in to order it since they didnt have it on the lot. I laid my credit card on Chris's desk to cover the fee to order it when he tells me my tow package was going to be roughly 1000$, still I agreed to it and proceeded.
Chris then steps away from his desk for a few minutes only to come back and tell me that the interior color and heated seats were not available at all. He then tells me that a third party could put heated seats in my chosen color in my new vehicle for an additional $900 .
At this point I put the breaks on and told him no way. He didnt even bat an eye when we got up and walked away, didnt even try to remedy the situation.
The next day I contacted another dealer and they informed me that Chris was telling me lies and my vehicle was available the way I had wanted it
Excellent Service - Corvette kid
I leased an Audi Q5. This is my first Audi. I have been very impressed by Autohaus. Everyone that I have dealt with, from the sales manager to service and everyone in between have been great. I recently took in my Q5 for the 10,000 mile maintenance. I had a few questions so I contacted Matt Drybred. He was very helpful answering all of my questions. I went to pick up my Q5 and when it was brought out I thought there was a mistake. I thought I was getting a new Q5. It was cleaned and ready to go. It looked just like the day I bought it. Couldn’t be happier.
Audi Owners Do Not Matter - Pamela Russell
Where do I begin.......
DAY 1) WEDNESDAY, JUNE 27TH, DROP OFF: I called weeks in advance for my cars routine maintenance. I arrived on Wednesday, June 27th at 9:50 AM, for my 10am booked time. I signed in with Mike to pick up my courtesy vehicle per extra warranty when I purchased my AUDI TT . While checking-in Mike informs me that it will be ready the next day. I was surprised because I was not told this was going to be a 24 hour visit when I called to book the appointment, but I came to terms with this and did not get my blood pressure up. I live 25 miles away from this dealership. Everyone knows that this can mean 25 miles of cake walk or 25 miles of nightmare BUT, 100 miles driven just to get my car serviced, not so thrilled. This dealerships reviews looked good on the surface and that is why I chose Willow Grove Audi.
DAY 2) THURSDAY- First pick-up date given: A call from Mike letting me know my car would be ready until Friday and they were "very overwhelmed in the department with a back log of cars". We had company coming into town and I was unable to work with the 29th due to traveling to the Philadelphia airport in the morning and then late afternoon. Mike and I agreed Monday July 2nd would work. He made it very clear it would be ready and waiting for me Monday and thanked me for understanding their "overwhelmed" state.
DAY 3) FRIDAY- June 29TH: I called to get a clear time for me to pick up my car Monday. Mike was not in, so I left a message. I had realized I needed to drive back to the airport Monday the 2nd of July and wanted to work my pick up in while I was on that side of the highway near Willow Grove Audi. It would be a shorter distance and work well. I called early that Friday and DID NOT GET ANY RESPONSE BACK!
DAY 4) SATURDAY: NOTHING FROM WILLOW GROVE AUDI
DAY 5) SUNDAY: DEALERSHIP CLOSED, SO NOTHING FROM WILLOW GROVE AUDI.
DAY 6) MONDAY, Second pick up date: I travelled to the airport and back home, due to not hearing anything from Mike. I called Willow Grove Audi to see what time I could get my car. Mike was not in so I talked with Cory. HE INFORMED ME MY CAR WAS STILL IN THE PARKING LOT WAITING TO BE WORKED ON. This was 12:45pm JULY 2nd and my car had not been touched in 6 days. I was not pleased and asked to speak to the Manager at Willow Grove Audi. Cory offered me his Assistant Manager of the Service Department. I made it clear that would not cut it and the Manager of Willow Grove Audi was who I expected to talk to. I talked with a gentleman by the name of "Ray" that portrayed himself to be just that. I told him all of the above written. He mentioned they were building a new Audi Dealership in Fort Washington and moving there. They are extremely overwhelmed and can not handle what they have well. I didn't need to know all this. Raymond offered me a FULL DETAIL COUPON WITH NO EXPIRATION DATE in compensation for the horrible service. He would email it to me and my car would be ready for pick-up Tuesday. I was so frustrated, but NEVER once did I treat these people disrespectfully.
Day 7) TUESDAY, JULY 3RD Third pick up date: Noon came and went, then the calI came early afternoon and I was notified my car was ready for pickup so I left right away. I arrived at 2:30pm and Mike apologized for not getting back to me the past Friday, 5 days ago. He confirmed that Ray, whom I was led to believe was the Manager of Willow Grove Audi, was emailing me my detailing coupon. I paid what I owed and left without much being said 7 FULL DAYS AFTER I LEFT MY CAR THERE FOR A STANDARD SERVICE. I checked my email when I arrived home, but no coupon or email from Raymond.
DAY 8) WEDNESDAY, JULY 4TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 9) THURSDAY, JULY 5TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 10) FRIDAY, JULY 6TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 11) SATURDAY, JULY 7TH: My husband and I wrote and email to the true Manager of Willow Grove Audi, Ben Mears and included Mike from the Service Department making sure the Management at Willow Grove Audi understood what their clients were going through.
DAY 12) SUNDAY JULY 8TH: DEALERSHIP CLOSED, SO NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 13) MONDAY JULY 9TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 14) TUESDAY JULY 10TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 15) WEDNESDAY JULY 11TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 16) TODAY, I WRITE THIS REVIEW SO AUDI OWNERS CAN BE MORE INFORMED OF HOW WILLOW GROVE AUDI IS TRULY RUN AND HOW YOU COULD BE TREATED.
Wyoming Valley Motors
Director of Pre Owned Sales
New Vehicle Sales Manager