Pick up at our home, that was terrific. Door to door service - jackchidester
Picking the car up at our home and taking it tot the dealer for servicing was incredibly convenient. Leaving a loaner car was also appreciated. Thanks!
Top Reviewed Specialists At This Dealership
New car purchase - dar528i
Great service and personal attention to the details made the car buying experience fun. Nolan is organized and Anthony Vecera is a genuine sales representative.
Certified Audi Brand Specialist- 2015, 2016, 2017 & 2018
Audi Brand Specialist
Great purchase experience - D and D Williams
We purchased a BMW 530i Xdrive from Jaison Gallagher at Sewickley BMW. Jason and his manager did everything possible to make the experience easy and convenient. They went over and above expectations in helping with all of the details to finalize the deal. When we changed the delivery date from Friday to Tuesday and then Monday (4 days earlier than originally anticipated), they made it happen with only a few hours notice. We have purchased from this dealership before with the same type experience, which is why we are a repeat customer.
Excellent service. - HUDOCKL
Everyone was very helpful and polite. The service was done timely and the service manager noticed that my inspection was due abd informed me of that. I appreciated the reminder. They even washed my car after the service was completed.
Porsche / Audi Sales
Accommodating & Knowledgeable - Paige
I had a great experience purchasing my new Audi Q5 from Audi Pittsburgh. Steve was very accommodating and knowledgeable. This was my first car buying experience-and Steve made it a breeze.
Great service - Dustkrock
Marc was a great guy to work with worked with me every step of the way on my vehicle purchase. Will definately go back for my next vehicle!
Great - Eboyle21
I had a great experience from beginning to finish. Everything was handled very professionally. I was treated with respect by everyone I interacted with. I would highly recommend this dealership.
Great experience - Torrane
We worked specifically with Marc Blank and had a very pleasant experience. He is professional, thorough, and even checked in with us after the sale to see if we had any questions. Would recommend the dealership and Marc specifically.
Audi Brand Ambassador
Audi Brand Specialist
Leasing new car - Lulu
I had a wonderful experience, the people were great, especially Audra Graves, who helped me all the way until I finally had my new car
She was very patient, professional and diligent in following up with all my questions and concerns.
She is a great asset to this dealership.
Great job - Chris
Raul did a great job. I was probably a pain but he was super! We looked at a few vehicles and he was very honest. Thank you Raul.
Quick emergency visit - Bill
Driving from allentown to the jersey shore the tire light went on. Made a wick stop there even thought we bought the Audi A5 at home. Service said to come right. Drove right into service. Tire pressure was checked and we were on the way. No charge. Nice staff and very nice auto technician.
Terrible Service- 0 stars - Disappointed
TERRIBLE SERVICE!! 0 STARS deserved and on top of poor service our Q7 brakes need replaced after 22k miles. We have had 6 Audis (4 A4 and 2 Q7) and never experienced such poor service. During the last 5 services on our 2 current Audi's we have had the wrong parts ordered, showed up 2x to pick up our vehicle only to be told it was not ready, had to call the service department multiple times for updates with no follow up and been told they did not know the status of the vehicle during service, appalling! If you buy an Audi there are better service options than Audi of West Chester.
Additionally, our 2 1/2 yr old Q7 22k needs brakes and tires after 22k miles!! Contacted the GM to discuss and after and our initial conversation....you guessed it....NO FOLLOW UP after 5 messages. Employees truly follow leadership. We were told this is how the vehicle is engineered, BEWARE!
Hernan made it the deal simple and good - Forester guy
Hernan was super patient with us and made a much better deal than we ever got in Brooklyn NY. We got the exact car we wanted with everything we wanted inside. infant he said if it isn't here we will get it which is what they did they went out and found it and made the deal. It was simple in an out in about an hour. Easy to get use to the Audi Q5 which drives like a cloud but a fast cloud. Let Hernan sell you a Audi you won't regret it.
Awful Service!!! - ScionOwner
Drove 30 minutes to scheduled appointment. After waiting an hour, I was told there was no one to fix my car.
I asked why didn't they call me before I came, they shrugged. Very rude and unfriendly to me.
Someone took change out of my ash tray. Since I don't smoke, I keep change there. After service, change was missing.
I came across this site today. This incident happened a while ago. But I never went back for service.
Missy was very helpful at the time. All others were snobbish and unprofessional.
I was very shocked, because I have been using Toyota service departments for years and I never had such an awful experience.
Terrible communication & poor customer service - Lincoln2014
Bought a vehicle & 6 mo later had some issues. The salesman told me the issue would be resolved once the manager seen the issue & price details. I was to pay for it (approx 500$) and would be reimbursed. Finally spoke to the manager after multiple calls with voicemails left for him to tell me they would not fix this issue and that the conversation between the salesman & myself was a “he said she said” type of deal. So I then called to speak with the general manager and left a voicemail who of course still has not called me back. This has been an ongoing issue for 1 mo & no resolution. So if you want good customer service & great communication for when you need it, this is NOT the place for you!
Addressed Concerns - sllane2008
Working on addressing my concerns. I recently purchased a used car from Audi Willow, I began to have issues and the Pre-0wned Sales Manager did an outreach to me to help with my concerns.
Wyoming Valley Motors